The Windsor At San Pablo's Online Review Report Card

Just an amazing staff! I've never experienced a more caring and qualified Head of Nursing as Sharon exemplifies! Bryson has been extremely helpful and organized expediting our admission process.

I can’t say enough about the seasoned sales rep Brycen Gadd at The Windsor at San Pablo. All other staff have been likewise welcoming too. Brycen is friendly, knowledgeable and put no sales pressure on us. He simply educated us as we explored his facility’s advantages, which are many.We are in the midst of critical decisions on behalf of our independent 90-yr-old father, who is making an unexpected transition after a fall and broken hip. Where he once lived alone, now we are looking for compassionate, trained staff and physical therapists, a pleasant setting, delicious meals, and activities to re-engage him and support his desire to continue living with dignity and preserve his privacy.The Windsor at San Pablo came highly recommended by a family friend who knew of satisfied residents, and we have been truly impressed with the accommodations of the facility itself. The floor plans are well designed for the elderly and I love the high ceilings which make the one-bedrooms feel more spacious and luxurious. The atrium window views are lovely and peaceful as well. If they had not accepted my father’s pet, that would have been a dealbreaker because his cat is such a comfort for him.There is a physical therapist team on location, as well as a spa for cuts and massages. I like the offering of levels of care which can be tailored to the resident and modified as they may improve with PT or decline with illness. They have all sorts of activities scheduled to enrich their lives from a movie theatre to a gourmet demonstration kitchen to yoga to Bingo and UNO.We put our deposit down on my father’s apartment today! I could have waited on this review until I could comment on my father’s experience as a resident, but I have great confidence that it will be excellent and wanted to post in the event I can help someone also at this initial stage of decision-making with the emotional weight making it even harder. I recommend you call for a tour and take a look!

My parents were just moved from this facility last week. I would not recommend this facility to anybody unless it was your last resort. Several things come to mind that I will enlighten the public about. First is the director Lisa Doerler, extremely unprofessional. My brother the POA wanted to move my parents out and needed information on the contractual agreement. He required Lisa’s cooperation, he contacted her office several times and left messages with her , never too be responded to . Only when he provided a letter to her personally about summarizing her uncooperative behavior did he get what he needed. I have 35 years of health care experience and I have never seen anything like this when it comes to taking care of your love ones. The maintenance man was contacted to help my father with his TV and he never responded back to my brother. The food is not what they advertise on their web site, same thing almost every day. There’s virtually nothing going on in memory care for the residents, no stimulation and organized actives. My mom would go with very prolonged periods of time without a bath, got a UTI that required her to be hospitalized. The last day we moved my parents out Lisa and Sharon were talking poorly about my father in the hallway which I overheard. I do believe that’s a HIPPA violation. But I do want to recognize some staff members that were excellent in providing them the best care they could in a facility that is without a lot of permanent staff. They included Matt, Consuelo, Alex and Sheila I thank you so much. Thankfully, my parents are in a much better place getting the care they need.

Just stopped by to get a little information. I wasn't expecting a tour but was able to have one. Brycen was so helpful. He was very knowledgeable. He answered all of my question. He was very kind and friendly. I felt very good about Windsor at San Pablo being the place my mother might stay. Thank you BrycenGrace Allen

My parent has been at The Windsor at San Pablo for several years now, making the transition from assisted living to their Reflections unit (memory care). The care provided has been outstanding. During my dad's decline, it has been a partnership in his care and in the decision to provide him with more oversight in Reflections. I have been particularly happy with the protection provided during the recent COVID-19 virus. While I missed seeing my dad regularly, I felt very happy with the processes put into place to keep the residents safe. I've been very happy with the decision to choose The Windsor for my dad's care.

My sister, SONDRA Sharp basically said it all!! But I had a bad fall, surgery...! And when I started to get back in the swing of things, All the staff that I already knew (all ), LOL, they were so welcoming “to me” , I was almost embarrassed... BUT, it’s like family! We LOVE all the Activities & have made them part of our family activities😍 Really, I’d hate for families not to think it’s for all... it is and we enjoy all of it!! The Windsor definitely is where mom is safe & happy!! Going to pick mom up soon!! Even in Reflections, if able- they can still certainly go off with family! Thankyou to all at The Windsor!! Happy Holidays!

Windsor staff members work as a caring team and communicate with us as well as each other as to my mom's needs and progress. All are very pleasant and respectful. After just over a week of being there, the Wellness Director/ Physical Therapist had her making strides she hadn't reached in many months. The Occupational Therapist assessed her needs right away as well and made helpful suggestions to insure her safety. Plus the aids don't leave her in bed all day- they happily assist and encourage her as needed and take her down to socialize and eat. Another huge point is she likes the food! Windsor at San Pablo is an answer to prayers.

Top notch beautiful Comunity, very friendly caring staff !

The Windsor at San Pablo is a beautiful senior living facility. I helped an elderly friend to relocate there and everyone, residents and staff, went out of their way to make her feel welcome. The staff members are very friendly and always ready to help. The Windsor also offers a great variety of activities for the residents to enjoy on a daily basis and their special events are exceptional.

I have had the pleasure of visiting The Windsor at San Pablo for 3 consecutive public city elections and I have been nothing but amazed at the staff and facilities all 3 times. First, when you arrive at The Windsor their curb side and parking lot appeal's attention to detail is manicured to the likes of a famous golf course. Secondly, upon walking in their doors you are warmly greeted by staff from all positions of their operational and sales team which says alot of the management company. Thirdly, this is an assisted living facility for senior citizens and the team at this property goes above and beyond for their residents and you can tell they really enjoy making their residents feel like they are at home. I work in the hospitality sector of hotels in the food and beverage department and notice geniune service and I pay very close attention to details when it comes to making people feel at home when they are away from home and The Windsor at San Pablo in my opinion, has exceeded all of and any of my expectations for an assisted living facility by being clean and a cutting edge model in their arena of service to the senior citizens.Julius GrahamLexington Hotel and Conference CenterDirector of F&B Banquets