Victor Bernet's Online Review Report Card

Dr. Bernet’s nurse relayed his message on a Friday that the doctor had reviewed my records and that he had everything he needed to do a biopsy the following Monday. I drove two hours to Mayo on Monday only to be told that I needed to undergo an additional procedure before he could perform the biopsy. He was defensive and bullying about his failure to adequately review my records, and refused to give an order so that I could receive ongoing care locally. Dr. Bernet is neither professional nor compassionate.

This Doctor is totally non-responsive to patient concerns or requests. I have waited over three months for results from an extensive battery of blood tests that Dr Bernet ordered per a referral from my prostate cancer urologist. I was told Bernet would call me with the results and when he didn’t I called his office myself. I was told no less than three times that Bernet had the results and would call me within 24 hours. Never happened. Yesterday I told his secretary that I had an appointment with the referring urologist the next day and that I would be complaining about Dr Bernet. About 10 minutes before today’s appointment I received a written message from Bernet’’a Secretary saying that Bernet had discussed the lab results with my urologist and that he would go over my tests since he (Bernet) did not feel qualified to make recommendations! I showed the message to the urologist who stated he hadn’t received the lab results from Bernet and, in fact, hadn’t ever discussed my case with Dr Bernet! I have lodged a formal complaint with the Mayo Clinic Patient Experience office. Meanwhile, I am still waiting for the test results. (I did ask the Patient Experience staff to have a different Endocrinologist review the lab results and discuss them with me since I had no confidence in anything Dr Bernet said.)

Absolutely horrendous patient experience and I question Dr Bernet’s integrity. Some three months after undergoing a full battery of blood tests I have yet to receive the results from the Dr. I have placed numerous calls to his office requesting the findings and received no less than three assurances that he had the results and would be calling me. Never happened. When I informed his secretary that I had an appointment with the urologist that had referred me to Dr Bernet the next day and that I would be complaining about Dr Bernet I was assured yet again that he would call me. Nothing. The following morning approximately 5 minutes before my urologist appointment I received a written message from the secretary that he had talked to my urologist personally about the tests and that the urologist would discuss the findings with me since Dr Bernet did not feel qualified to make observations. (!!) When I showed the message to the urologist he swore he had NEVER talked to Bernet about me.

Not to be trusted. Non-Responsive times to patient concerns or requests. I’ve waited over three months for Dr Bernet to provide the results of an extensive battery of blood tests performed in response to a referral from my urologist (who is treating me for prostate cancer). I have placed at least three calls to Dr Bernet’s office requesting the results. Each time I was assured they had my lab results ...

Dr. Bernet is great. He is very skilled, knowledgeable, and confident but not afraid to ask others for their opinion. He knows when to be professional and when to joke around. All around, great doctor.