Roberto Polanco's Online Review Report Card

Great doctor and very professional. Takes time with patients and he is very helpful.

Dr.Roferta Poloco will cause more pain & anguish long before he'd help you. His bedside manner is down right disgusting. He is disrespectful, rude, dismissive, arrogant, STONE COLD, condescending, void of compassion, lacks empathy, racist, and display inhumane behavior towards patients. I had this awful doctor at least 5 times as an inpatient at Kendall Regional. The board of directors should be ashamed & embarrassed to have him representing the hospital in any capacity. No one deserves maltreatment especially anyone in pain. He'd come all hours of the night & drill you with ridiculous questions WHEN HE WAKE YOU UP. He will NOT ask you anything related to your pain! He was more concerned with what I did for a living than treating my pain. As the patient your input is irrelevant at this hospital. You'll learn very quickly that the only voice he is interested in hearing is his own. Mid conversation he will walkout on you. Leaving you confused and dumbfounded. My husband tried speaking to him, and this doctor quickly became agitated then begin to gaslight us. I wish I couldn't leave any stars as the public should be warned. He will brag about his 40+ years of experience unsolicited. In that amount of time he hasn't learned ANY bedside manners or common decency. He's extremely callous and disconnected. His best medical advice was to "go home" the day I was admitted. I was given 2mg of morphine over 2 days and I wasn't responding. Another doctor stepped in on day 2 & raised the dose to 4mg. 24 hours later I began to feel better. This man is a huge liability to Kendall Regional. Patients should be protected from a doctor this dismissive & negligent. The public should steer clear of this poor excuse for a board certified physician. Patients needing pain management shouldn't be exposed to such a character or his lack there of. He is the only pain management doctor at this hospital. That alone is crazy. The only patients that have positive experiences are Hispanic. Not being Hispanic the racism was loud & clear. My husband tried talking to him. Instead of having a respectful conversation he shutdown saying he didn't want to argue. Although he was the only one with aggression in his tone. He's very threatened by patients & family members who advocate for themselves. Dr. Poloco is ethically bankrupt. He is however an excellent example of a doctor from hell. If I were dying I wouldn't want to be in his care or at Kendall Regional. This entire hospital should be shutdown for allowing the public to be exposed to such maltreatment by their staff. This is the culture of Kendall Regional. Positive experiences are far & few in between almost rare. Take your loved ones anywhere except there. At least they'd have a chance. As long as Dr. Poloco is employed there, there is no hope for a positive experience. I've read many other reviews & I am mortified at the many negative reviews that mirrored my experience. I agree with the overwhelming sentiment that this place should be shutdown. A "licensed nurse" tried to put an IV in my arm twice & missed both attempts. I was left with black and blue arms. On the 3rd attempt a different nurse was successful the 1st time. In a 3 day stay, I was poked & prodded a total 6 times. He's a disgrace to the medical profession. His license should be revoked by the State of Fl. permanently. Your life is in the hands of a doctor portrayed by most as a monster. I'd describe his care as poor & that would be a compliment. When we recognized he lacked ANY bedside manner then the manipulation began. Dr. Poloco then said "he wanted to build rapport with me." We should've started there! This is a Trauma center. However they spend a lot of time traumatizing their own patients with aborrent behavior from their staff. You can clearly hear patients screaming for help from various rooms. This is NOT where sick people should go! At Baptist hospital patients are treated with kindness, compassion, respect, and attentiveness.

Dr.Polanco has being my Guardian Angel 😇 El Libro Gordo D Petete of SABIDURIA" KNOWLEDGE & Wisdom. Absolutely I enjoy asking him all kinds of medical questions He's a well-rounded Dr. Not just as a Pain Management but,. Above all a Dr." Then General Surgeon, Then a Wound Care Management Dr. BUT WAIT! Dr. Polanco is not just a regular Osteopathic Dr. No!! The most, respected Dr. amongst All practices & specialties (as a former F.A.C.S.T. both ortho & plastics) Dr.P. He's a Dr. In ANESTHESIA He's got the power in his hands Or 💉💉 to Chemically disconnet One's brains & all sensory receptors, while deep sedation Example Vercuronium etc.etc. Independantly" he is one to Get to the source of which ever condition" He has being my to go to Dr., my source of hope my Friend, For over a decade While 90% of Dr. Will""""butcher you, IM THE LIVING. EXAMPLE POST 12 Spinal & Joint Surgeries Dr.P. has being the innovator For "PRP" Protein Rich Plasma PRP Will" Maintain the integrity Of the existing avascular Meniscus ( knees) PRP Will add the lubrication or height" onto which ever disk. PRP Will Help heal all tissues like tendons & ligaments. Rotator cuff ETC. BUT THERE'S A MAINTENANCE Minimum 3X per year. In my case, it's kept me from getting my knees from TOTAL KNEE REPLACEMENT (Bilateral) Dr. Polanco has always being there, RAIN OR SHINE. Unfortunately my particular Predicament is way to complexed & PRP only preserves My knees, like I said earlier post 12 surgeries, with complete denervstion from a Bad Radiofrequency which permanently have SNOWBALLED ANATOMICALLY OUT OF BALANCE. Lumbar3X & Cervical 2X Bilateral Menisketomies HIP arthroscopy Wrists etc etc etc. Intravertebral cysts Removal of lumbar screw Due to the Again Anatomically out of balance Lastly fused Thocarojunction Now"' dual Pathology with Bilateral Rotator cuffs both! Shoulders Aside from the knife on the Unknown Scapular Rhomboid Agonizing pain. Aside from My butt, all the way up ongoing Painful nails. PRP will not help with this one So for the past 10 years I've been managing the remaining pains from the mechanical & obviously progressed to worse. Unfortunately Dr.P. will not prescribe me.

This man is extremely rude and makes you feel uncomfortable in the way he communicates. No bedside manner whatsoever. He walks in without introducing himself nor asking you if you are ok. Begins practically yelling and does not give you a chance to answer. It’s basically in his own words “ I’m the pain management doctor I can do what I want I don’t care what the other doctors have said.” Staff themselves apologize constantly for the care this man gives. It’s sad he is still in practice with his lack of empathy and humanity. He needs to retire or directly addressed by the board themselves. I can not express enough as a RN myself how horrible having this dr attend to patients is.

I am a patient currently at HCA HEALTHCARE FRMLY KENDALL REGIONAL HOSPITAL . I was waiting for his consult all day, doesn’t return calls, he shows up at 10pm when I’m asleep , severe pain, and starts asking questions, doesn’t let my wife explain or ask questions, or express concerns and we felt pressured to hurry up answer questions. Then he saw what insurance I have “Oscar Ins” he was like oh you have Oscar and he practically gave up on me said ok I will change your pain meds go over what has been done and left ! He did NOT care about my health, HE CARED ABOUT MY HEALTH INS. So that tells me he doesn’t care about patients unless your insurance pays him the most!!! I’m very disappointed with his lack of professionalism and lack of empathy for a patient

Very quick to prescribe narcotics

Dr. Polanco is an amazing professional. He take time to examined ,each of his patient. He has good manner with his patients. He go straight to the point with the patient that are shopping for pain medication. He really care for the ones that are sick. I recommend Dr Polanco 100%.

Dr. Polanco is more interested in how much your deductible is than what is wrong with you. The first thing he asked was how much was my deductible and since it was high deductible he never bother to filed a claim with my insurance company even though I called 5 times. He is the one that answer the phone. I also made a complaint with my insurance company. He sits in the back making collection calls while patients wait. The wait time is 2-3 hours. He claims that he opens early in the morning when he really opens at 2 and not every day. Terrible table matters.

I actually feel I can trust Dr. Polanco with all my medical concerns, he is very knowledgeable and takes the extra time to explain and go above and beyond when it comes to patient care delivery, not only as a pain doctor, but as an anesthesiologist and a general practitioner as well.

Very professional .and straight to the point.the only issue i would have is the wait time is a little long.