Lifestance Health's Online Review Report Card

Absolutely stay away from Lifestance!!! They charge double, have a terrible portal system, and make it very difficult to talk to anyone or to reschedule/cancel appointments. Not a good company at all!

This is a great psychiatrist office. Everything was welcoming from the person working that desk to the provider. I was 5 minutes late and apologized and they said no apology necessary. They understand the patients are their to get better and treat them all with respect and dignity.

I Have The Best PMHNP/Julie Brooks Is Awesome 😎💜.I Give Her 12Out Of 10. She Truly Cares About Her Patients & Goes Above & Beyond For Her Patients Too. I’m Honored & Blessed To Be Her Patient.

I scheduled an appointment at 9 am to meet with a therapist today at the Glendale WI location, but when I arrived they couldn't find my appointment. I feel very upset as I had to wake up early to prepare and it was a very long drive for me. There's no form to fill out on their website to offer feedback. This isn't patient-centered care. They didn't do anything to fix the situation. This company, Lifestance, is very corporate and I felt like just a number. I really feel like this company couldn't care less. I won't be returning.

The docs and PNHMPs are amazing, especially Annah Murage. The administrative staff and the MAs are from the bottom of the barrel, this review comes after having multiple issues getting medication issued, whether it be the wrong location, or marking it as brand name only with no way to correct it as they close at 5 and over the weekends. if you have medication needs never have a Friday appointment and make sure to schedule your appointment early enough in the week and day to unfuck whatever those MAs have done to the doctors orders out of what I can only imagine is spite at this point

Victoria Spreitler, PMHNP-BC, FNP-C Is absolutely amazing! I absolutely recommend her to anyone and everyone! Especially if you struggle with anxiety and depression as bad as i do. Shes saved my life. If i did not have her. I would be so lost navigating life. She listens, understands and acknowledges. She is the best provider i have ever seen! She is so smart!! She is so loving and so so kind!! I am so glad i found her! She really goes above and beyond for her patients. Thank you ❤️❤️❤️

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While I love my therapist, I think the way this company conducts their financial aspects really preys on people with mental health conditions. Their billing department is entirely incompetent, claims department can not send claims correctly, and there is no way to contact claims. If you call the billing department, they are only open from 8-3… and you’re on hold for excessive amounts of time, if you work it’s almost impossible to contact them. If you do speak to someone, they state they will escalate the issue and a supervisor will contact them, but they never do. They have an F rating with the better business bureau because of all the complaints and fraudulent billing practices. Right now I’ve been trying to get them to bill my insurance correctly since 9/1/23- with no resolution. If you can find a good therapist with another practice I would definitely recommend that

Most pathetic customer service in existence of customer service. You literally can’t get someone on the phone, if you elect the call back option, they won’t call back either. I’ve called 12 times in a day before, zero response or call back. Horrifying

hard to believe a thief works as a therapist here. stole my $1300, and insulted me and blocked all my contacts, her name is michele donovan, she does therapy at Brookfield, I am trying to get her jailed.