Rayus Radiology's Online Review Report Card

I had a brain mri done on June 28 2021. I was told the results would be available in 34 days. The mri was not read until July 6 and I was told it would be another 34 days before it was put on the portal That would be 2 full weeks to find out what was in the report This is an outrageous time frame to read any type of test but even more so one of the brain. I don’t recommend this place at all

Takes over a week to get mri results back and according to their employees thats normal. Maybe normal for this office but not for other imaging offices.

Definitivamente un lugar donde todo su personal es espléndido excelentes profesionales con calidez humana Maravilloso me hacen sentir tranquila cada vez que voy a realizarme algún estudio. Mil gracias y bendiciones. Recomendado 100%

Not able to get an IV started dont have the trained nurse on duty. Their only suggestion was reschedule when we have a nurse oh she only works 3 days a week. Doesnt matter if that doesnt fit your schedule. To bad that dont mention that when you schedule an appointment. Wont ever attempt to use the company again

I got there at 840 am thinking that they would get me in earlier then my appointment. Boy was I wrong. I have been wait for over 2 hour to get in. When asked what took so long some technical person didnt show up on time. I will be changing my mammogram to other place.

Had to wait 1.5 hours on a Saturday due to a computer glitch with the MRI machine. Far worse is that the radiologist did not provide a report to my orthopedist . As a result when I visited my orthopedist a 45minute oneway drive to Ocala I was told that without the radiologists report I would have to make another appointment.. Horrible experience.

Had my first mammogram in Florida. Very little wait time. Staff members were caring professional. Diana was exceptional

I am impressed with Sand Lake Imaging both times they were able to schedule me for an appointment for a date close to my call to them. My wait time in the office was less time than I expected.

Excellent facility. Everybody was friendly. Clean. I felt safe everybody was Socially distanced wearing masks and staff was constantly cleaning. I was nervous to have my first scan done and the technologist was so friendly and explained everything in detail. I will recommend to anybody.

Your facility was referred to me by my Dr’s office they spoke highly of your technician and reports. But on my experience over the phone and in person with the front desk lady was awful she has no customer service skills whatsoever. I’ve attempted multiple times to get RX’s done and according to her it’s always busy and I will have to schedule and appointment. Today I decide to walk in as I was placed on hold to make an appointment when I walk in there’s 2 patients waiting and she insisted I could not be seen today that I needed an appointment. Once I brought up that I understood the online reviews miraculously a cancellation appeared and she wanted to schedule me at that point I took my order and left. This is not a place I would give my business to. I’m sure you have lost a lot of business to the poor customer service this employee offers.