Amna Zarar's Online Review Report Card

Please go somewhere else. I gave this office three chances. I shouldn’t have given them a second. NP Cheryl A. Had the worst attitude with me letting me know I had only waited 30 minutes. Which I understood but I was there for a second round of shots for my child. I let her know I have a right to ask approx how long. She rolled her eyes into her computer. Didn’t introduce herself. Stormed out of the room after I said something and said I needed a new provider. I found out through the front desk who the NP was. As a patient we come in for child care needs. Not for providers to give us attitude when we are already worrying about our child needs/sickness. No apology from this disgusting behavior. They’ve given me other problems regarding scheduling as well. Very sad.

I hate going here... however they're the only ones who can do walk ins, weekends etc. But God they suck. Expect a 3 hour wait. RUDE STAFF... I was late for ONE appointment in Years, called they told me they could be walk ins. Get here after a 30 min drive to be told my kids would have to be rescheduled. THE FRONT STAFF NEEDS TO BE FIRED AND REHIRED PROFESSIONAL PEOPLE. moving to grace pediatrics after this. This was the last straw.

If you like staring at dirty walls for 2 hours while you wait for mediocre childcare at an affordable price this is the place for you. Bring something for your children to do while you wait!

I just spoke with Nor from North Florida and they told me their referral department is on a 2-3 week delay. That's crazy and I don't know how a company can honestly say this with the technology we have today. Their office manager, Wendy, refuses to speak with me as well. This is just horrible North Florida. Get your act together- quickly!

All 3 kids go here for annuals. This is one of the only times we've come for a sick call. After an hour and a half wait at the ER, we decided to try pediatrician. They might be a little wild and crazy at time, but the staff is amazing and ruled out any serious issues. Yall are great! 10/10 highly recommend

By far the WORST doctors experiences we’ve ever had, for myself and for my children. We recently moved to the area in August and I had a baby in September. I liked that this practice had multiple office locations and appeared to have some good reviews. When we arrived for our newborns first visit, we waited 45 minutes to be called back into a room. The doctor came in and spent less than 5 minutes in the room with us. She was judgmental of us when we said we were waiting to vaccinate our newborn. She gave no guidance on what to look for or what to expect (yes this is our second child, but our previous pediatrician explained everything as he was doing it, so that is what I was expecting for care with this practice). We then had to wait another 30 minutes to check out and schedule his next appointment which was 2 days later. Next visit comes around and again, 30+ minute wait to be called back for less than 5 minutes of the doctors time with an additional 30 minute wait to check out. I asked other parents in line if this was common to have to wait this long. They said no, so we gave them another chance. We came back a third time and same thing. I then needed to get my 2year old a Florida physical for daycare, so we scheduled with this office since they already had the paperwork for him. We walked in 8 minutes after his appointment time (getting 2under 2 ready and out the door with a 30 minute drive is quite the task some days). The office has a “20 minute late” cancellation policy. The line was to the door and I waited in line 30 minutes to check in. When I got to the desk, they said I was too late for his appointment and that we had to reschedule. I let the staff know I was inside only 8 minutes and had been waiting in the line. Another person in the office had to speak up and say “yes, they were waiting for some time.” Only then did they agree that they would see my kid for his physical. He had a different doctor than my newborn and she was better, asked detailed questions and wanted to learn more about him but likely only for the physical. After all of my experiences, I would never be able to recommend this place to anyone. I have since switched to a different practice and even they acknowledged that they have had quite a few families switch due to poor quality of care. Avoid this place at all cost!

Dr. Barbosa, Dr. MJ, and Dr. Rivera have treated my newborn and myself with such care and compassion, have comforted me while I’ve been crying, scared, and hormonal. They make me feel incredibly at ease during each appointment for my baby boy. They always assure me that we’re doing a great job and that my child is thriving. As a brand new parent, this is so incredibly important to experience. The front office staff have always been pleasant to me as well! Thank you for all that you do. 💛

I think it is ridiculous that you can schedule an appointment but then get told you have to wait 2 hours. Just because people walk and get priority over individuals that take the time to plan their schedules to see a doctor. If you not going to take care of people scheduling with you don’t offer that service just set up walk in’s only. This place is a joke.

Respectfully, Dr.Roxi is the best of the best!

This has become a horrible doctors office. Did take my son there for the last 5 years. My son needed seen a couple weeks ago, finally got an appointment, got there only to be told they no longer take my insurance!!!; which is untrue. When I called back to see why I was lied to after speaking with my insurance company, a lady said it was the doctor on the insurance card, but could not specify who to change it to. So... now what? His ears still need to be addressed as I have tried multiple times myself to remove the wax. He cannot hear well for school and I cannot get a straight response from these guys. For 2 WEEKS I have kept trying and calling. This place used to be good, but now they are neglectful or accuse you of neglecting your children.