Cathia Rene's Online Review Report Card

Great office. Clean facility. Awesome staff.

Understood my issues well. Advice is a good first recommendation.

Dr. Rene is fantastic.

Everyone is very friendly! I really like Dr. Rene. She is caring, communicates what she is doing and the results of her exams well.

Excellent Dr. She is very personable & professional

Team was correct and professional. I met for the first time a management team. Her assistance to me was incredible. She is humble and professional. Regarding the doctor , as usual, she was very compassionate. She gave enough time to share my concerns about my health and answered my questions.

She listened to me and was easy to talk with her. Did not discount my views. An excellent trustworthy practitioner

I wish I could leave two separate reviews. One for Dr. Rene and one for the clerical staff. Specifically front desk and insurance staff. I will give Dr. Rene five stars she’s warm and kind and listens to you! As far as the front desk staff goes, I was just shy of 10 minutes late for an appointment due to a car accident. I called five times no one answered and left a message explaining that I was running a couple minutes late. When I got there, the front desk told me that I have to reschedule my appointment. I explained that I called multiple times and no one answered. She told me yeah they were busy. So I left and rescheduled my appointment for a few weeks later. So having no choice I went back a couple weeks later for my five minute follow up appointment.. I was prescribed a medication that I was to take twice a day. My pharmacy would not allow me to pick up said prescription. I was told that I needed a pre-authorization and order to take the medication twice a day. I called the insurance department at the doctors office without asking me my name or any of my information that Woman told me she sent the pre-off and that she couldn’t help me at all and to only take the pill once a day if that’s what the pharmacy was gonna give me. I explained that I needed to take it twice a day as prescribed by the doctor. She again told me she already did all the things that she supposed to do and I had to handle it on my own. She told me all this without even getting my name or information. I asked her. How could she know that she handled it appropriately without even looking into who I was! She dismissed me and told me to handle it myself! Thankfully, my insurance company was able to process my claim. They told me that there was never a pre-authorization sent in which I expected. It’s very disappointing that such a wonderful doctor can I have such an unfortunate staff. To be clear the surgical scheduling department is wonderful and the nurses in the back or spectacular. It’s very unfortunate that some of her team is dragging them down.

I was comfortable with my visit.

I am new with her. But the first time i met her, she showed compassion and empathy for me. Honestly, in that day I was really depressed. However I left her office with more confidence. She is nice with patient and professional.