Nirmala Shanmugam's Online Review Report Card
Nirmala Shanmugam
4.3
Average Star Rating
97
Total Reviews
0
Recent Reviews
6
Review Sites Found
Accepts Medicare
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Medical School
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Graduation Year
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Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Review Summary
Dr. Shanmugam received 80.4% positive feedback, with patients praising the professionalism, knowledge, and caring demeanor of the doctor and staff. However, 19.6% of the feedback was negative, primarily citing communication issues, long wait times, and unresponsive staff. Overall, the practice is appreciated for its compassionate care, yet it needs to improve administrative processes.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
WebMD
Yelp
HealthGrades
Facebook
Vitals
List of Nirmala Shanmugam's Reviews
Great customer service! The approaches used by the doctor reflect caring. She has great affective skills.
Reviewed On Google
Dr. Shanmugam is wonderful, very thorough and clearly explains medical procedures and results. I especially like the new tele-health option for consultation appointments. Highly recommend the office and physician.
Reviewed On Google
Attentive, easy to work with
Reviewed On Google
It's an outstanding facility. Staff is very caring, knowledgeable, and professional. No complaints
Reviewed On Google
Love the option of consulting on a virtual call.
Reviewed On Google
The speed of response has really improved since my last call to that office. I received a call to schedule my appointment for the colonoscopy very shortly after speaking with Dr Shanmugan. So disappointed I am not able to get an appointment with her. I will see how it goes with Dr Kesselman who is highly experienced.
Reviewed On Google
VERY unprofessional and the office staff is rude. I had a 3 minute zoom appt. that was not explained it would be zoom so the call was 1/2 hr late since no link was sent to me. Then she said she would call for appt., 10 days later I called for appt since nobody called, the staff was sooo rude and said they would call. Well a month later they didn't. This phone appt. was on 7/28...I then went to my husband's doctor instead since he had his colonostopy by then (it is now Sept 5th). I called a 2nd time days later and the 2nd girl was ruder than the first. At that point I decided I didn't want to deal with her or her staff so I made appt. with my husband's doctor who was very professional. He was in the same network and Shanmugam so she had to release me to him, which they did. I went and couldn't be happier but when I went to pay my co-pay they wanted one for Shanmugam also. I told them, I am not paying her for a 3 minute phone call and will be disputing same; which I have done! The day before my appt. with my other doctor Gastro a number came up on my phone and answered it thinking it was a reminder call of appt. and it was Shanmugam's office. I am amazed she has so many stars in her reviews...if I could give her 0 stars I would. So beware....I went to Dr. Horvath..great doctor, great office staff!!
Reviewed On Google
Sorry to say but a patient is told to Leave a message and no one calls back for three days. Why would I need her ?????? She may be a good doctor, means nothing to an ailing patient.
Reviewed On Google
Very Caring, professional practice, patient care centric.
Reviewed On Google
I found Dr. Shanmugam very knowledgeable and personable. She has definitely had a "healers" vibe during my visits. Complements to the staff at the Wellington office as well. I feel like I'm in good hands from the time I walk in the door till I check out.
Reviewed On RateMDs
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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