Palm Garden's Online Review Report Card

My mother just turned 90 and was quarantined in the Covid unit at Palm Garden, scuppering family plans to see and celebrate with her in person. But two incredible women helped us out and saved the day. Denise Herman, one of the ward nurses, offered her personal cell phone for daily conversations with Mom leading up to the birthday. And Janine Farey, Director of Social Services, volunteered her time to pick up a birthday cake at a local bakery, and used her personal laptop computer for a family Zoom call that spanned 6000 miles of family members, from California to Scotland. We were able to tell our remarkable mother and grandmother how much we love her. But we could not have done it without the kindness and generosity that Denise and Janine showed. We are so grateful to them and to Palm Garden. They are incredible women.

I have a 91 year old Aunt in Palm Garden. Has been there for 10 months. I handle all her business from 700 miles away. If you ever had a bad or poor experience with a NH, you would realize how special Palm Garden is to their residents. Are they perfect? No. But is anyone or anything? No!! I planned a little outdoor birthday party for Aunt Mona's 91st birthday. The staff went out of their way to make it perfect. Furnished drinks, birthday plates and napkins, set up chairs and decorated the gazebo. And, 15 of the personnel came out and sang Happy Birthday to her. How special is that? Thanks again.

My mom was a resident of Palm Garden for 2 years. (Recently passed).My families experience with them was wonderful. They took really good care of mom. Gonna miss my Palm family.

Edit: this place is good, but you must be persistent about your loved one’s care and requires a bit of follow up. They are very responsive once you call the help line to express concerns. Would recommend for those who have family advocates who are involved on a daily basis.

My dad was transferred to Palm Garden of Pinellas during a very difficult time for us. The staff was friendly, helpful, empathetic and quick to respond to any of our needs. I especially want to thank and commend several staff members for their good care and great customer service. Peggy and Deb were instrumental in getting dad admitted and in getting him settled quickly and comfortably. Deb was so very helpful with directions for driving to and from the facility. Thanks Peggy and Deb! Carol A. was so helpful with dad's medications and orders and Gisele was incredibly kind and understanding about our situation. I treasure her great nursing skill and her ability to set us both at ease. Everyone was excellent!

My mother spent the last year of her life in this facility, and was always well taken care of. The management stayed in touch with me to include me in monthly care plan meetings which was very helpful to keep me up to date on her care. Thank you for making her comfortable in the last few months she was with us.

My 90 year old Aunt was transfered to Palm Gardens shortly after falling and breaking her hip and femur. She had been in another rehab facility for a month and the care was not acceptable. She has been there a month and the care is wonderful. She always talks about how nice everyone is to her. Peggy Falls, staff, is amazing. I always feel like they are really concerned about my Aunt's welfare. Highly recommended.

Great staff, always a great experience

As a former 3-11 LPN Supervisor of this facility, please do your due diligence before placing your Lived one in this facility. I have made multiple attempts since leaving my position to speak with someone at the corporate office about my Myriad of issues with this facility.I was expected to pass medications to 30 patients, complete 2 complete respiratory assessments on all my patients, complete vital signs on every patient, chart medication pass, skilled charting, antibiotic charting, wound care, 2-3 complete admissions and if they weren’t completely done, I would get rude texts fromThe DCS. PLUS SUPERVISE THE STAFF, deal with family issues and all other patient issues.Acquired wounds that administration lies about and says they were there on admission, wrongful termination of employees because the Narcissistic DCS doesn’t like them and lies about investigations. Inappropriate Management meetings where the Management team feels it to be appropriate to make jokes of a sexual nature after a sexual predator was admitted to the facility and the DCS wanted to keep him there. As a custom if sexual abuse, this was incomprehensible to me. Nurses that leave pills laying out on their carts, which were then given to the DCS which she completely ignored and threw in her drawer.Almost 100% turnover of staff since January, Constant Agency in the facility. Open your eyes corporate and get back to your true mission!!

Hi! My name is Carol Irene Aderholt RN. I became an LPN in 1994 (under my married name Carol Carosone-Aderholt) became an RN in 2001. This can verified by Googling, Florida Nursing License Lookup. ..with my 26 years exclusively working in skilled nursing homes in every level, I feel this qualifies me to give you an accurate account of PGPs product as i also have worked here for roughly a year. i am motivated to give this review to share my 1st hand knowledge and information describing a few ways that this center would be my first choice for my own family member. My work at PGP brings me a great deal of personal satisfaction gained by my contact with our guests their loved ones and the team i work with daily. I serve as a staff nurse and its here that i find this work most rewarding. Its very demanding often unreasonable work at times. I really have to push myself some days as people must also do in many jobs..... Nursing is hard work in all specialities. The clinical care team both staff and agency support eachother at PGP in our common goal of exceptional customer service. We encourage eachother daily as it helps to work in an environment that is positive. Im excited to say without hesitation, this facility has brought me a great deal of personal satisfaction because often people come in very weak and the therapy department working closely with nursing really gets alot done for our guests to get where they need to be. The care delivery in this facility meets and exceeds standards ive seen in other facilities. The staff operate with little need for intervention ......When i tell new admissions and their families "you are in the right place", i believe it! The team is kind to each other and the residents are treated as more than their clinical picture/treatment plan or room number. A great deal of effort is placed upon individual and dynamic needs of our guests, the small but important routines that may need to be accounted for to support guests success, while in rehab are important to us. It takes a caring staff including, reception, housekeeping, maintenence, Culinary Services, Social Services, Therapy all equally as vital and the CNAs and Nurses on the front lines because all these departments contribute to our guests overall experience. By working in cooperation with eachother, our guests, and their loved ones, each can achieve the very best experience possible. Its never just a pill or treatment, its usually a dynamic treatment plan including family input, that is most effective. The family members at PGP are extremely involved and this is welcomed with aplomb by staff! We have a number of repeat individuals who wouldn't consider another center. Repeated and satisfied customers reflect success not only to clinical care but also to how the individuals we serve feel, during their time with us. To be the provider of choice means that we don't want to "do things the way they've always been done". This team is always thinking of how we can meet our pts and their families goals when possible and re-adjust if goals might be too ambitious. Open lines of communication are key. At palm Gardens of Pinellas we reach higher, Collaborate more, we consider the people we serve as individuals and treat them as such. i hear repeatedly from families how they are comforted by our caring nature that far exceeds their original expectation.Our clinical team is very proactive in managing un-nessessary returns to acute care by intervening early, listening to families concerns and with physicians who are easily accessable this flows productively.. In summery, I would wholeheartedly recommend Palm Gardens of Pinellas for your loved one or mine, wether i worked here or not. I was not asked to review the center.Sincerely,Carol Aderholt RN