Palm Garden's Online Review Report Card

My wife was in this facility for 5+weeks for physical therapy. The staff, services and food were all among the best we've ever had. Covid-19 has caused a disruption and inconvenience for all. Palm Garden of Largo has managed it well, keeping everyone save while keeping the disruption to a minimum. We recommend this facility for any and everyone needing this type of facility.

Not welcoming at all. My father was admitted from the hospital and he sat in a room for hours before anyone acknowledged him or “assessed” him to ensure his meds and monitoring would be continued. None of the employees would speak to us- claiming it was “against policy”?!? A CDC recommendation- which is not true at all. They were not allowed to speak to visitors 😳- what type of health care facility wouldn’t speak to family members to ensure the patient’s needs are being met. No empathy, compassion or care for the family or patient. The care team did not care at all for our concerns and blatantly ignored our questions, told us to call once we left the facility and then they can talk to us?! How is this legal? Do not send a loved one here.

I am giving 2 stars as there are some staff (1 or 2) we dealt with who were attentive and friendly. However, if you have a loved one here, do not send them items you want returned. My grandmother was there for a little over a year until she passed away in April. First, they "lost" her hearing aids and while I realize this was during COVID, they were less than helpful in finding them. Then, once a new one was purchased at a price of $5000 they promptly "lost" that one too, with the same care to find them once it was reported. Other issues were that when we visited once they implemented visitation during COVID last summer, she was never in her own clothing. Apparently, they just wash everyone's clothes together and hand out clothes to whoever. Also, my grandmother had a pair of earrings that I had brought back from one of my deployments to Afghanistan that they "lost" as well, When my grandmother passed away, they returned SOME of her items to my mom. My mom wanted her quilt back that has been in the family for decades. Instead, they sent home a white hospital blanket. This tells me, someone took the quilt and knowingly replaced it with a blanket. In addition, my mom gave her a new alarm clock right before she passed that was never returned. All requests to find said items have fallen on deaf ears, to include the director. I keep telling my mom to file a police report. Maybe then, they will actually take care in peoples belongings. I think people failing to follow through with a police report is why staff keep stealing in this facility.  I'm sure there are similar issues at other locations, but this was a repeated problem with ONE patient. I am sure  there were other patients they did this to as well. For this reason, I would give ZERO stars. Integrity is definitely NOT one of their core values and neither is respect.

I had knee replacement June 27 2021 @ St Anthony's Hospital in St. Petersburg Fl. I was first placed in another Rehab we will not divulge for reasons to bad to say.After coming to Palm Garden I first thought I had died and went to REHAB HEAVEN it has been an experience anyone would and should be entitled to. Any place can be nice on the outside but its the people on the inside that makeup your experience as to how good of time it will be. From the very start getting out of the car when I arrived started one of the most delightful experiences I have ever had. Never being in a rehab prior I didn't know what to expect but I have soon found Palm Garden goes way over what one would thing to expect. The STAFF as well as the patients have been so nice all the way around, from the start by saying good morning to pleasant greeting throughout the day. As far as calling you by your preferred name and serving you food above what one would expect. The medical care has been what one would expect in the best of Hospitals for in house staff to outside medical staff.I believe in a few months I will be comming back if it can happen for what will be replacement of my left knee that wore out while waiting for the right one to be replaced. I truly look forward to comming back and wish all should be able to have the stay I have experienced. I thank you STAFF, Doctors, And Nurses from my heart for the over and above care in my recovery.Good Blessjack "ALLEN" Miller

Had my dad there for about six months I had to take him out place should be shut down. All the palm gardens are corrupt.

I was a rehabilitation patient following heart surgery from April 6, to April 22. The care I received from the entire staff was second to none. I was very well treated by everyone and I do believe the reason I recovered as quickly as I did was thanks to the staff at Palm Garden. I might add the food was exceptional which certainly helped in my recovery. I have no hesitation in recommending Palm Garden of Largo to anyone!

My 95 year old mother went to Palm Garden of Largo after falling and breaking her femur in two places. She was making great progress with her rehab but suffered a setback (Small Bowel Obstruction) that required her to go back into the hospital for another surgery. We were very concerned that at her age, she would be unable to go back to living independently like she was before her fall. After being in the hospital and rehab for 2 months and a day, she is back at home and is doing amazingly well! Everyone involved in her care at PG of Largo was extremely kind, dedicated and knowledgeable. I highly recommend choosing Palm Garden of Largo for your rehabilitation needs. Special thanks to: Lisa, Mary Jo, Stephen, Eleanor, Angela, Tron and LaToya (Dr. Mittal's PA)

DON'T BRING YOUR LOVED ONES THERE!

My mother has then there for a year. The attention that she is given and all the care that she gets is above and beyond . She also says the food is good. There is a woman on the staff named Sandy which she totally 100% happy with. I personally feel lucky because I know that she's safe and being taken care of .

I would NEVER put anyone in this place. They never respond in a timely manner. Meds including pain meds are up to two hours late. Mom left in soiled diaper for hours.No compassion. Had to call nurses station daily to ask them to respond to mom's light. All I heard was a bunch of excuses. Terrible place. I can't believe it's run that poorly. It's suppose to be a safe place for loved ones to heal. Please don't send you're loved ones here.