The Eye Institute Of West Florida's Online Review Report Card

Great experience so far. They value your time and are very professional and courteous. I highly recommend Dr. Weinstock and staff for all of your eye corrections.

outstanding surgeons and opthamologist they know what they're doing they have remarkable treatment they are experts in their field

I would like to thank Dr. Steve and Dr. Rob Weinstock and the excellent staff at EIWF for the great experience during my recent cataract surgery. I know this is a routine surgery nowadays, but I still had some trepidation that first visit. But it was over before I knew it. You lie on the table, get a nice warm blanket and they start an IV. Then they put you under a machine and I remember wondering what it was and then they said, okay, all done now. And that was it! By the second day I was seeing like an eagle! And I had no idea how muted my vision had become. Everything is so much brighter and sharper and whiter! I was so excited about it that I almost called to see if we could move up my second appointment, but the days went quickly, and my second operation was easier than the first. I elected the mono vision, so I can see great at distance and can read quite clearly. I would highly recommend the surgery to anyone in need, and would highly recommend EIWF to everyone. There is no other place I would consider.

Situation resolved

Great doctors and friendly staff. Capable of handling the most difficult eye issues.

Due to several factors, yesterday (5/5) was the first time I had to take my Mom to her eye appt with Dr. Cope.  She's not too elderly but suffers with diabetes and knee issues (replacement 5/6 scheduled).I walked in and was greeted by several people that were very helpful in getting Mom a wheelchair and chit chatted for a few minutes while we waited online.  I took her around and checked in - normal process.  We sat down for only about 10 mins and was greeted by Nurse Heidi.  She had me take my Mom into a room for a preliminary eye exam/scan (not sure what its called.)  Its good to know that my Mom has mobility issues from her knees, but suffers from sever sciatica also as a result of knee compensation.  Regardless, she instructed my Mom to "place chin here and forehead here".  She proceeds to do her thing.  Please also note, when she is "doing her thing", it involves adjusting the machine which as a patient looking into the machine, you must move with it.  While she is doing this, my Mom is having a hard time keeping up and her forehead in several instances is not against the forehead part.  The nurse adjust by pulling back, needing the patient to lean forward more.  FYI: My Mom is in a  wheelchair that cannot fully pull up and under the table where the machine is located, which causes for my Mom to have to lean forward more so.  During this entire process, Heidi continues to say "place chin here and forehead here".  BUT, in between, expressively displaying her frustration by huffing and puffing.  I stood there and helped my Mom hold her head.  I bit my tongue, which most people that know me, would be surprised.  But my Mom likes Dr. Cope and this was a serious appt prior to surgery on her knee the next day.  So, i helped, stayed quiet.  I don't regret staying quiet but it ate me up inside.  I've worked, not on the front line, in healthcare patient care, administration, etc. for 18+ years.  Managed hundreds of people to provide customer service and most importantly empathy.  One thing I express to those who work with me and that I lead, is that you must keep your composure and show empathy.  But not only show, but truly understand.  To that patient, their issue, their concern, their fears, their apprehension of outcomes, their abilities are all relevant to them, not the total patient population.  Understand that they may not be worse off than another patient, but to them, they may feel that way.  So, maybe Heidi is a great nurse and maybe she was having a bad morning (930am) and maybe she doesn't have patience, but you never display that when you are in a position to show empathy.  Makes me sad to know there are elderly patients at appts with no one and this is how they are made to feel.  Ironically, Dr. Cope was exactly the type of professional and empathetic person i was hoping to meet.  Thank you Dr. Cope for helping my Mom.

Great service. Care about you.

Worst eye exam I've ever had. My specific issue was not addressed and dismissed, even after I explained it several times to Dr. LaPlume. Total waste of time and money.

Excellent compassionate care! Thanks Daniella you made Eric feel so comfortable with the eye drops! This helped get a great exam and we appreciate your warmth and level of professionalism. Our Dr. is also so caring and knowledgeable. We are looking forward to his surgery.

Had cataract surgery with lense upgrade. They were fine in taking the money snd doing the surgery, however, eyes not tight still cannot see both near and far. Absolutely terrible follow up service. Could not see me, made appointment times and habitually late. MaKe you go back and sit in at forever. Uncaring, like herding cattle and eyes still in pain, blurry vision and seems to NOT CARE now they have been paid—-upfront