Fernando Arroyo's Online Review Report Card

Best doctor around. Very knowledgeable and thorough.

Fernando, Como estas? Hope you are in good health and everything is going well for you. I retired and moved to PA with my second ex-wife after my fifth divorce. Feel free to give me a call anytime to talk about the good old times and follow up how life treats you!! Reny de los Heros

Felt very uncomfortable with him and so did both my daughters. He did not address any issue I had but focus more of doing breast exams on my daughters under 14 yrs old. Did not explain or teach the point of this exam. Disregarded the fact that I told him they felt uncomfortable but felt the need to be annoyed that my daughter asked for a female Doctor and commented to my 12 yr that you can’t always have a female doctor. I have contacted the office and informed them about the situation.

Dr. Arroyo has been our family's pediatrician for the past 17+ years. My son turns 18 this summer and will be off to college soon. He, a tough high school football player, had no problem keeping his doctor's appt. with Dr. Arroyo just a few weeks ago. He also said the new Trinity office was decorated really cool. Some of the staff have been there almost as long as well, and it's fun to catch up. Dr. Arroyo is very thorough and very caring and we've trusted him for many, many years.

He and the other doctors make it feel Like the old time doctors they care about you not the clock! However common sense will tell you you can't have your cake and eat it too so you will wait but when it is your turn they spend that time with you with a caring compassionate bedside manor. As does the staff. We have a wild child and they do not make us feel that we need to apologize for him running through or around their office making trains out of their waiting room chairs. They try to make your before during and after appointment as easy as possible. They answer their phones and return calls promptly! I just have problems waiting.

Rude and abrasive staff. I feel it effects the doctor's decisions. More than an hour wait each time. Treated my daughter for a symptom she did not have and prescribe medication the phamcist was concerned about. Found another doctor.

Staff very rude and abrasive. I feel effects the doctor's decisions. More than an hour wait each time. Diagnose my daughter with a symptom she did not have and prescribe medication the pharmist was very concerned with. Found another doctor.

Horrible!! I have taken my son here twice in the past year since our insurance has been changed to Medicaid. The front desk staff is SO RUDE and has an attitude about everything. The DR misdiagnosed my son TWICE! Both times we ended up taking him to the ER, where the ER DR had to adjust and fix what the DR said was wrong with him! The staff takes and hour and a half lunch break and WILL NOT answer after hour calls!! I don't know how these people are still in business their customer service is horrible and they are not knowledgeable at all! Not to mention the front waiting room is FULL or ants!

My son has gone here twice in the past year, since my insurance got switched to Medicaid and this was the closest DR to my house. The office staff is rude, and the wait is forever! My son has misdiagnosis TWICE! We ended up taking him to the ER both times, and the ER DR had to fix the DR mistakes! The staff has major attitudes about calling in re-fills are even getting an apt. Not to mention there are ants all over the waiting room!!

I have been dealing with pediatricians and sick kids for 30 years as I have 6 kids ranging in age from 10 to 30. We were sent to Dr. Arroyo's office because they accepted the Florida Kidcare insurance we were on. He seemed like a very good doctor, but his front office is a nightmare. I only had to deal with them for about 4 appointments, but each time the service was terrible. Long wait times, not answering the phone until after they were supposed to be open in the morning, not getting records after I had signed the release, and also cold and impolite. Dr. Arroyo, do yourself a favor and get a new staff!