Marcelo Barrionuevo's Online Review Report Card

Dr. Barrionuevo is an angel sent from God to our lives. He has been involved since day one when other doctors told me I would never be able to be a mother. He went beyond what any doctor does and has stuck by our side for each and ever step disappointment and achievement. After many cycles, a premature labor due to my medical condition I know have a healthy boy and the son I always dreamed of. Dr. Barrionuevo is caring, passionate, goes beyond what he has to do to make things happen. He is calm and knowledgeable and I feel there is no one in the field that knows more than him. I moved to Chicago and Lexington and will be always coming back to him to any future procedures. He has become like family to us for the support he has given us along the way. My husband is a physician and I pray that he will some day be as dedicated and involved with his patient like Dr. Barrionuevo. He will always have a special part in our family for helping us reach our goal of becoming parents.

Estamos muy agradecidos por habernos ayudado a ser padres. Le agradecemos muchísimo toda la atención y la ayuda por su parte y su equipo. Gracias.

I started with a phone consultation since doctor only does phone consultations. It was for around 10-15 minutos tops. He was the rudest doctor I have spoken with. Every time I asked him a questions he responded me with that information you can find on Google, look in Google there is plenty of information about that there. I know I can find it on Google but the whole point of a consultation with a specialist doctor is to let me know the right information moreover when this is such a delicate topic. He also keeps pushing me to go into his office for testing but didn’t want to answer any questions! How can I trust a doctor to run tests on me if he can’t even spend the time to explain me how the process works or any simple question I have. He had attitude the whole time and didn’t make me feel like he care about his patients. No empathy or welcome feeling at all. The whole call I just wanted yo hang up. Plus he was doing other job and speaking with someone next to him the whole time so his attention wasn’t completely in our call. The worst part is that I tried many months ago to do this consultation and the accounting department never called me to confirm if the consultation was covered under my insurance so I cancelled. Months after I tried again and 4 different accounting people called me to confirm it was just going to be $10 copay and to not worry since it was just a phone consultation my insurance will cover it as a specialist - that they confirmed with my insurance. Even the day before the consultation one called me and I asked again and told her if I will get a bill afterwards and we aren’t 100% that it will be covered please let me know so I can cancelled and she said that they have confirmed many times with the insurance to not worry. A month after the terrible phone conversation I get a bill over the mail for $400 I called them and no one answered me and left a message saying I believe it was a mistake and I explained what I have spoken before consultation and what the 4 accounting people told me. No one’s called me back. Another month, another bill in the mail. Someone finally called me and I explained them it should be a mistake because there is a really mad miscommunication in their office. This person said yes do not worry probably it was the code that was sent wrong. Another month passed I just got another called and I had to explain all over again and she tells me I’m the only one in accounting and I never confirmed it was 100% covered not sure who you spoke with but now your bill is overdue. THEY LIE TO CUSTOMERS ABOUT COVERAGE WHEN THEY ARENT even sure and they tell you yes is 100% covered by your insurance we already confirmed 4 different times you are good to go! Imagine if I had gone to their office to run tests thinking they did their job confirming and then started receiving bills and bills? It’s really unfortunately. I was going to travel overseas to see this doctor but after this there is no way. Bad communication and no empathy with Dr Barrionuevo and the worst communication with their internal nurses and accounting department.

This place has horrible reviews for a reason, the service is horrible from the reception all the way to the doctors. Called to make an appointment and had a receptionist named Ailyn asking personal health questions. When I asked if I can discuss with the doctor instead she threatened to cancel my appointment. The next day Dr. Barrionuevo was very unprofessional and condescending after being late to the appointment. Remember that ivf services are not covered by insurance, you are a customer and deserve to be treated with respect!

Excelente doctor , gracias por hacer mi sueño realidad , hoy tengo entre mis brazos lo que más he deseado toda mi vida

El mejor !!!

We had a comprehensive visit with him and he helped us doing a precise planning for our treatment/transfer

Very professional and informative.

Estoy muy agradecida con el doctor y todo su equipo, este año cumpliré mi sueño de ser madre,gracias a todos por su profesionalismo y apoyo que me brindaron durante todo el proceso

Dr. Barrionuevo went above and beyond his role as my doctor. Despite being a super successful and busy professional, he provided outstanding medical support but beyond that, he was available both professionally and emotionally, a combination of qualities that are extremely important and yet very rare to find, specially in the United States. He is a world class doctor all around, super savvy, professional, compassionate and fully committed to the well being of his patients and I am lucky to count with him and his team at IVF Reproductive Associates Coral Gables, as my fertility doctor. Truly remarkable and highly recommended.