Susan Lurie's Online Review Report Card
Susan Lurie
3.9
Average Star Rating
110
Total Reviews
0
Recent Reviews
6
Review Sites Found
Accepts Medicare
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Medical School
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Graduation Year
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Review Summary
Dr. Susan Lurie received 71.8% positive feedback, with patients praising her empathy, thoroughness, and the caring staff. However, 28.2% of the feedback was negative, primarily citing long wait times, communication issues, and poor administrative support. Overall, the practice is respected for its compassionate care, yet it needs better administration and time management.ScoreDoc Score
Sentiment Analysis
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Sentiment Analysis
Online Reviews Breakdown
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Vitals
List of Susan Lurie's Reviews
Not very friendly. I called to reschedule my appointment and felt extremely rushed, I couldn’t even get a word in before being interrupted to cancel my appointment. My insurance was about to end and they wouldn’t even try and help me figure out a solution. I would not recommend.
Reviewed On Google
It always feels like visiting a family member when I go to the office of Dr Lurie .
Reviewed On Google
If this was 10 years ago, I would say Dr. Lurie's office was amazing. I even referred my family and some colleagues to this office because I had a great experience with the doctor. Unfortunately, in 2022-2023, the experience is terrible. Specifically, the customer services of the Dr. Lurie's office staff and medical practitioners. My family members and I have been placed on holds that last up to 30 mins. You don't get follow-up phone calls for results. After waiting for several weeks for someone to connect with me regarding my test results, I called the front office and they told me to go to the website for my results. They up-charge pretty much everything and they bill as a separate company (please check your billing/insurance statements). There was a document that was supposed to be sent for one of my family members for a screening and the doctor didn't provide a thorough explanation to the insurance company so they denied the claim and the family member had to come out of pocket because the insurance company had a difficult time getting an update explanation from the office the day of the appointment. I asked for the doctor to call me several times so I can discuss the bad customer service. Until this day, no response. Because I know how professional Dr. Lurie has been in the past (giving her the benefit of the doubt), I am confident that her staff did not pass on the message. The icing on the cake was that the office charged me for a visit that wasn't a visit. Nothing against the doctor but customer service is not the same and I will be moving my family to another medical provider.
Reviewed On Google
Amazing Dr with such a Huge & Warm Heart 💛
Reviewed On Google
Dr Lurie made our visit very comfortable. She is thorough, kind and loves her career. We had a wonderful experience.
Reviewed On Google
Dr Lurie has been the most helpful Dr I've had the privilege of having involved in my children's health. She listens to all of my concerns and doesn't treat me or my children as just another number or insurance check. She's truly one of the best!
Reviewed On Google
I know I’m cared about with Dr Lurie. Follows up with me by calling, makes sure I understand every test & medication ordered, listens to all I have to say. She’s addressed issues that no other doctor took the time to address. My health has improved greatly because of her!
Reviewed On Google
The office staff is horrible specially the billing department. I wrote directly to Dr. Susan Lurie and she told me she would see into a billing error on a preventive care visit that’s 100% covered and never heard of her again. The office never picks up the phone and never returns calls. I’ve been going there for years, not coming back.
Reviewed On Google
Dr. Lurie is such an incredible blessing! Her patience and kindness were just what I needed during a difficult time in my health journey! Thank you, Dr. Lurie for going above and beyond and providing me comfort and the answers I needed ❤️
Reviewed On Google
The best doctor I’ve ever had. Doesn’t rush you and cares. Even if the wait time may take a little while to be seen, it’s because Dr Lurie or Emma her PN really cares and listens to any issues that you are having. I rather have a doctor office where at times I may wait longer than to have a doctor that rush you and doesn’t care about any issues or concerns that you may have that you didn’t make appointment for. Usually doctors will tell you that you have to make another appointment. Dr Lurie is very empathetic and understanding. I’m glad that she have hired a lot of new staff because they’re much better than the previous. And Angie is great!! She be on it with any referrals that I need. She never lets me down. And the office sends prescriptions right away. If your pharmacy is with CVS and you’re having any problems with CVS saying the doctor didn’t send anything. That’s 1,000% false. It’s CVS. That was proven to me couple weeks ago. I have now changed pharmacies and is very happy. Once again, HANDS DOWN Dr Lurie and Emma are the best ever!! Highly recommend
Reviewed On Google
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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