Brave Health's Online Review Report Card

What Mark N said happened to me too. You set up an appointment and, they are unresponsive to any communication. It's like this company doesn't even exist. They are used by Sanitas Florida blue so they must get a lot of referrals however nothing done with them...

Two appointments were set up by BCBS/Lucet. One for Wednesday and another for Thursday. Both at 2 pm confirmed by email. I completed online registration as directed by Brave Health email link. No followup came as stated in registration process. I called and was told there was only one appointment they had on file for 5 pm intake on Tuesday. I cancelled appointment with 3 way call including Lucet and Brave Health representatives. I continues to receive texts and calls from Brave Health for appointments. Avoid giving this company any business. They lack any organization, or integrity accepting there own failures and will use your private information to push patients to schedule more appointments after contacting them to cancel. They continue to deny any appointments and/or cancellations were made after multiple calls.

My psychiatrist prescribed meds and then didn't refill. I called and messaged MANY times and the pharmacy sent 3 request. This was a serious medicine and total negligence. My first therapist quit after one appt and it took weeks to get another appointment that the new therapist didn't bother to show up for. It's a horrible practice for mental health.

My experience on all three platforms that they claim are available for potential clients existing clients or their family members. I reached out to these people and so did the potential client. We both ended up with the same and results. They did not answer their text messages. They did not answer their email. They did not answer a referral. They did not answer anything and by the time they did, they said someone else will get back to us the same message. My client was given I was given. They ask people to be brave but then condemn them for being brave. They think that it's OK to to get back with a generic answer. If they have an influx of patience, they need to say that suffice to say the worst communication ever the worst follow up ever no accountability. This is the worst place I've ever been to if they're like this now, I would hate to be a patient or refer anymore potential patients to this place. I'm disgusted. I have the receipts to prove it. I take meticulous notes. I don't just leave reviews to condemn places I leave them so they can do better and they really do need to do better. This is a mental health facility. Some people can't wait. Some people have already lost Hope and they're trying to be brave. what a poor choice and name for a medical facility that treats people this is unfortunate.

Kind, considerate, respectful and caring never felt judged and they do it by zoom. I was able to schedule easily and they get back with you fast if you have any questions

Brave Health has such poor communication and Client Customer service it makes your mental health even worse. I had a therapist with them and she quit. No one got in touch with me for a new therapist even after eight phone calls (only able to leave a vm) emails and text messages with no response. All of a sudden l Get a text message that says I have an appointment. Hallelujah!! I confirm the appointment 3 times then 1 hour before my appointment I get a text cancellation Informing me that I need to do new patient paperwork. I send an email and text message stating I'm not a new patient and asking if I still need to do the paperwork and zero response. It has now happened 3 times!!! Getting a human on the phone took about Two months. Do your mental health justice and stay away from them.

awful! they don't pick up and the doctors don't know what they are talking about. it takes ages to hear a response

after my primary doctor sold his practice, I was referred to Brave health. my first interview was January 30th. I explained my Adderal would run out on the 3rd of February. the assured me they would rush the process along. on the first, I had another interview with their medication dept. then, nothing. the third came and went and finally got a call on the 5th saying the would not refill my Adderal because of "All the opioids I take". the thing is, I've been on Adderal for years. it's had the blessing of my doctor, my cardiologist and my pain management doctor. I take no opioids or narcotics other than Belsomra for sleep. I called and complained to my therapist, and she sent emails to everyone. now it's been 2 weeks, and no response. nothing! no help for withdrawal or to offer me something else. I have now informed them I won't be seeing them anymore. Beware this place. they clearly don't care about you. I've never been treated like this anywhere before. sad they can't even call. because of this, I'm off the Adderal and my races 24/7. my anxiety is off the charts. if they can't respect their Hippocratic oath which states "Physician, do no harm, how can you expect them to actually help you. BEWARE!!

If you have time to waste then this is the place. The person I worked with lacked authenticity and her demeanor felt quite dry borderline pretentious (as if).

I needed a telehealth visit for my medication. Filled out all the necessary forms and was told I was speaking with someone for my medication. They canceled my 1st appointment 15 minutes before it and made me reschedule. The following day I got on a call with someone who just went through the paperwork I already filled out and couldn't answer when I would get an appointment with someone who can prescribe my medicine and instead scheduled me for therapy instead. Couldn't get anyone on the phone to answer me about anything. Called several times and always went to Voicemail. Time was wasted while being lied to, without getting medication as I was promised I would be able to. Complete bait and switch.