Goals Plastic Surgery's Online Review Report Card

They stole my deposit i was scheduled back in 2021 Imagene until now 2024 they told me that i can not get my deposit because its been to long without being my fault the been re scheduling me for many time because they didn't had the miami area open and until now they have not give me my money back

Do your research, before choosing this specific location (not sure how this business runs in their other locations) I did my consultation back in May 2023, my initial appt was scheduled for June 21, 2023. I received a call to reschedule that appt to July 23, 2023. I received ANOTHER call to reschedule that appt to July 26, 2023. Then not even a week prior to (after spending money to prepare and getting the time off from work) I received ANOTHER call to reschedule to September 2023. At this point, I am upset. Because why are procedures being scheduled for (allegedly) a location that is not even ready to be open, per the representative that called me. So during this phone call, my procedure was then cancelled. Cool. No problem. However, I sent a follow up email on July 17, 2023 requesting more information on the process or time frame to expect my refund. Since July 14, 2023 (when my procedure was cancelled) I have not received a single follow up call or email from ANYONE at Goals Plastic Surgery. I have sent countless follow up emails just to receive some sort of feedback or communication. I have not spoken to anyone and today is August 11, 2023. Zero effort, zero customer service, zero empathy. I mean nothing. This is crazy, unprofessional, and beyond inconsiderate. All I have continuously asked is for communication. I get processes take time, no problem. But when people's money is on the line, the LEAST you could do as a business is communicate with your customers. I say all that to say, do your research before making the final decision to undergo surgery with this company. Good luck.

UNETHICAL BUSINESS PRACTICE and terrible customer service. They had me sign a contract under false pretense by scheduling a procedure at the Miami location that isn't open as of yet due to permit issues, as per Alex.They never disclosed that the Location wasn't open, NEVER! I signed the contract thinking everything was good. Customer service has always been terrible could never get anyone on phone and most numbers on their website don't work, after the consult with doctor never happened, we drove to the address posted on their website for the Miami location and saw the building and they told us that they were not open yet. I texted, called customer support and told them this and that's when they finally Alex reached out and explained what that the location was not opened. I told him that I was never disclosed this information before signing contract and that I want a refund. I was denied because of a very general clause in the contract, I proceeded to let them reschedule me for February 27th. Now they have called me and giving me options that do not work for me, only options they are giving me is to fly to one of there other locations or book for Miami for May/July, none of those work for me I gave deposit Nov 30th and they booked my procedure at the Miami location for January 9th, which meant that I had to pay the outstanding balance before January 9th for a procedure that they new waste going to happen because the location isn't open. I want a refund under the fact that they took money under false pretenses and this is FRAUD.

they will steal your money and will not return it. they will then block you on any media so that you can't post what has been done to you.