Ivfmd's Online Review Report Card

They are really good front desk staff is friendly if you leave a voicemail or send and email before 3pm youll get a response the same day. I was treated by Dr Thompson for the fertility part and Dr Montenegro for my thyroid and nutrition side. After trying 2 other clinics before this was the 1st place that didnt treat us like a number you can tell they really care about their patients we were never rushed us on the appointments and with 1 treatment with them we finally got our miracle baby

If you feel like wasting 24 months and thousands upon thousands of dollars call IVFMD. Ever since Maria Bustillo retired the office has gone to complete shit. Its a mad house. A zoo but run by the animals. 8000 patients in the office at any given time so nurses who are assigned to your case have no idea who you are regardless of how many times youre in the office weekly. For us its been 18 months 2 missed ovulations 2 failed IUIs a completely BOTCHED sperm sample collection on IUI day progesterone test mistaken for pregnancy test blood samples have been misplaced miscommunications with insurance prescription refills have been delayed more than a handful of times regardless of timesensitivity during cycles and the list goes on. I wish I was allowed to fuck up at my job as much as these people fuck up at theirs. Its astounding.

In August 2021 my husband and I had an appt. with the Naples office. Made this appt. month and a half prior filled out paperwork Appt. was confirmed day before the whole nine. When we got there my husband who took off from work myself and my 2 yr. old after waiting for a good 10 minutes before we were greeted we were told that my 2 yr. old was not allowed to be with us in our appt. due to Covid. NEVER in our conversation with the times I spoke with the office did they say anything about COVID policies and that no children were not allowed. This was our first time hearing about no children in their office. After several attempts with giving us an opportunity to let us go through the appt. and the fact that we were not going to leave our child alone... we now have an altercation with three insensitive uncaring and completely useless women telling us that they adamantly told us about their COVID policy and children. If that were to be the case we wouldve taken proper measures to get a babysitter.  Moments after with this nonsense one woman said they would retrieve the recorded conversation on what was said on the phone call and get back to us. We never heard a word back until 2 weeks later that we received a discontinue of care letter from the South Miami office Oscar Machado Chief Operating Officer stating the displeasure of the whole experience within the 20 minutes of our first and only encounter. Someone in his position could have called us as well to get the full story since he was not present.   instead of offering an apology of their NON compassionate ways and their lack of miscommunication from their staff they shut us off completely with a cowardly letter. This was so distasteful and disheartening to us because of the emotional nature of our reason of going in the first place. We were looking forward to our appt. and having hopes. Never have we experienced and been treated so cruel by a place that is suppose to care and have bedside manners. We as a couple are very much hurt and displeased by the whole experience.

Dr. Enrique soto was an amazing doctor who helped my husband and I achieve our dreams We are very thankful for Dr. Soto and the staff at IVFMD south Miami

Pongo una estrella pero realmente no merece ningunael trato q he tenido en esta clínica es pésimome han hecho perder tiempo y dinerome han EngañadoNo le recomiendo a nadie ir con ellos

I am giving the 5 stars only because they have an excellent ultrasound tech her name it’s Sasha and when I have an ultrasound with her it’s the best she has a deep knowledge of what she is doing excellent manners and high professionalism. Some ultrasound techs are rough but Sasha has an excellent hand and explained with perfection what she is doing I highly recommend her to anybody that want the best ultrasound experience possible . The office do need some work specially with the front desk but after having such a great ultrasound I feel happy. wife

They have the worst commercial with that extremely earshattering ringing. Why is it louder than anything else? This ad alone makes me not want to listen to them or find out about what they offer. Annoying

Dr. Eisermann is second to none. Hands down the best fertility clinic in South Florida. 2 successful pregnancies with resulting births I have zero complaints. I’m saddened once my journey with them is over and have to transition to OBGYN because they always treat me like family. I have recommended countless couples to this practice and they are equally satisfied.

Dr. Soto Thank you so much for your care and guidance during this incredible experience We are beyond thrilled. Thank you again for everything you did to help get our baby here. You were so wonderful to work with during a stressful time and you and your team were supportive and encouraging every step of the way. Thanks a million ❤️❤️❤️

No communication whatsoever from the doctor and their customer service is horrendous. They make this process very painful.