Jill S. Waibel's Online Review Report Card

Had virtual appointment scheduled with Dr. I received a call 15 min prior to my appointment to collect the payment. I asked what time more or less I will be receiving a call and was told between 1:15 and 1:20( my appt was at 1:15). I received the call at 2:26. This Dr. has no compasion for working people. I took my lunch at that time and waited for the call to come in. Then I receive a text telling me I had 15 minutes to call back if I wanted to be seen. They are so punctual to collect money but not to see their patients.

Dr Waibel performed a laser treatment on my face and two days later I noticed the treated area was starting to get infected. That was Friday afternoon after the office closed. I called all weekend and no-one ever called me back. Finally on Monday they called and asked me to come in. So I had to wait 72 hours with a festering infection, on what is basically an open wound, before I was seen and treated. When I came in for my appointment I had to sit in the waiting room for two hours with an oozing infection because she was running behind. I visited Dr. Waibel a total four times and every time she was running two hours behind. The office has zero schedule integrity

I developed melisma a few years ago and nothing has been helping. I’ve had 3 sessions w dr Jill and it’s starting to finally disappear. Living in Miami is not helping but with a combination of meds, lotions and laser, I’m hopeful it will be gone soon. I couldn’t be happier with my results. I highly recommend her, the wait is soooo worth it! Remember; Good things come to those who wait!

Dr. Waibel is treating me for for scars caused by a very traumatic burn I received. She is using a combination treatment tailored to my issues that she developed for me specifically. I am extremely grateful to her and her staff for giving me hope in a very sad and uncertain time of my life. She is worth the wait.

I have rosacea , so my face was always light red with no acne when visited the doctor for laser treatment for my rosacea. Afterwards turned out extremely sensitive to the sun and acne on my forehead when I never had acne before and face turn more red then ever before.

Amazing experience. Dr. Waibel went into detail and took her time in explaining everything. She and her staff were so nice and attentive. Highly recommend

This office has a policy of demanding that you leave a credit card on file even if you prepay for the visit. There are no exemptions. I have been a patient of this office for over 25 years, and they don’t care. So I guess I need to find another doctor that values their clients.

You were good to Ryan White and thank you I'm reading his book in school right now and it talks about you and you are a great person in the story. Thank you

Dr. Waibel is the best dermatologist, I highly recommend her.

This "DR." is VERY um-professional and lacks a moral compass. I when to her for a simple procedure and ended up with terrible results. After she bragged about her "ranking" as a medical student at UM, she butchered my skin leaving with a horrible scar. I made 3 appointments to see why that happened?? I needed an explanation AND A SOLUTION!!.....she called the day of the appointments and cancelled all 3 of them. Never saw me again and at the last one, she refused to re-scheduled me in. DO NOT GET SEEN BY HER......SHE IS HORRIBLE!!!

Dr. Jill is good. Office is terrible. Enormous wait time and non responsive. I was referred by Dr. Jill fir a basal cell to another doc. He did not take insurance. Tried to contact office multiple times for another referral. No response. I even wrote a letter on my law firm letterhead requesting another referral. NADA. Very disappointed.

The first time I went to Jills office it took over 4 hours of time to get treated. I approached the staff several times to get a timeframe of when I would get seen, and they kept saying “you’re next”, however this was never the case, but enough to bait you in. After the 4th hour I approached the staff to tell them enough was enough and I was leaving. Jill happened to walk in to the hallway during this conversation, and she started to get defensive and blame me, rather than have some empathy or understanding that making patients wait with unknown timeframes is unacceptable and disrespectful of people’s time. I took off half days from work and over an hour drive each way for Jill, who was inconsiderate of my time. So fast forward to another appointment knowing Jill is supposed to be “the best”, shame on me this time hoping things would be different, nope. Waited over two hours before I walked out and decided to not have treatment. I will never step foot into her office again, nor will I recommend her to anyone. Save your time and money for a doctor who respects your time or at least updates you that they are running behind, so that the patient gets the choice to decide if they want to stay or reschedule. Find a doctor who respects you!

Endless wait time! Could not wait any longer so I had to leave without seeing anyone…patients walking out after waiting extensively is the norm in this office.

Dr.. Waibel is a genius! I owe her a debt of gratitude. After a surgical error left me with a dent and hard lump in the middle of my nose, I looked for help. Surgeons pointed me to her. She took her time and through a combination of lasers, injections and cauterization, made the skin as smooth as could be expected. Her expertise is unmatched. I drove eight hours round trip each time I had an appointment and would do it again. Thank you, Dr. Waibel!

I went in for a free consultation on a tattoo removal. They were recommended by another Dr who is doing laser hair removal. The staff was friendly. They have antibacterial when you walk in but it’s a liquid in small purell bottles, that look as if they’ve been refilled. I waited 30 min to be seen. I have 2 small tattoos, 1 is about 2 quarters in size and the other 3 quarters. Individually they charge $400 per tattoo per session but if I did them together then it would only be $450 for both per session and would need 4-6 according to their guess-timate. I had already been to ideal image and was quoted significantly less with a guarantee. The young lady who gave me the consult was offended when I advised her of such. Her demeanor after I told her was a bit defensive and the appointment ended quickly after. Both locations use the same laser but at ideal image you get a consult from the Dr while here you receive the consult from a nurse or equivalent (unsure what her nursing degree/background may be) Honestly, I was taken aback and balked at how expensive their treatment was.

I recommend dr Waibel. She is the best!!

Never saw the doctor, sat in the waiting room for an hour with an appointment. When I checked in with the receptionist she said it was still a significant wait. As a business owner, that would be completely unacceptable in my office. Disappointed and complete waste of my time.

BEWARE BEWARE BEWARE BEWAREThis was the absolute worst doctor visit I have ever had. In the middle of a pandemic, the waiting room was packed with people, all of which went up and complained at one point about how long they have been waiting. The staff apologized, but one look at all of the google and yelp reviews will show you that this is a regular thing at this office.I waited for over 2 hours and finally left without ever seeing the doctor. I had driven an hour and a half to make the appointment, and had taken time off of work to make the appointment. In total, I spent 5 hours of my day for this appointment and never even saw the doctor.After reading their reviews, it is obvious that this lack of respect for customers' time is common. They obviously don't give a sh*t about anyone's time, or risk of virus exposure sitting in a waiting room for 2 hours!BEWARE BEWARE BEWARE BEWARE

BEWARE BEWARE BEWARE BEWAREThis was the absolute worst doctor visit I have ever had.   In the middle of a pandemic, the waiting room was packed with people, all of which went up and complained at one point about how long they have been waiting.  The staff apologized, but one look at all of the google and yelp reviews will show you that this is a regular thing at this office.I waited for over 2 hours and finally left without ever seeing the doctor.   I had driven an hour and a half to make the appointment, and had taken time off of work to make the appointment.  In total, I spent 5 hours of my day for this appointment and never even saw the doctor.After reading their reviews, it is obvious that this lack of respect for customers' time is common.   They obviously don't give a sh*t about anyone's time, or risk of virus exposure sitting in a waiting room for 2 hours!BEWARE BEWARE BEWARE BEWARE

Plan to waste your time in the wait room. I waited for well over 2 hours.