MIchael Key's Online Review Report Card

Cashier Bella & manager Chris are RUDE to customers. Tried to make a return, like I have a million times in the past, and brought the incorrect receipt. Luckily, I am a Michaels Rewards member so this is an easy fix ... so I thought. Bella proceeded to interrupt me multiple times throughout the process when I was asking what information I could provide to her, was frustrated and clearly did not know what was going on. When manager Chris arrived, I tried to explain what the situation was so that he could resolve it. Mind you, I did this in a regular almost quiet tone. He then proceeded, to my FACE, to tell me he doesn't like helping "pesadas". I truly was in shock.. Not only had I been patient as this whole debacle took 20 minutes to resolve but I was trying to be helpful and understanding of the situation. Once he said that he found another employee with pink hair who was able to assist and resolve the issue immediately. If the manager is too inept to make a return and does not know how to behave with the general public then maybe this is not the job for him. I will continue to be taking my business to other Michael's locations that are much cleaner and the staff is competent.

Chris is Frame Department and Lorena were tremendously helpful. I wouldn't have been able to get the service done and such a expedited and excellent manor without their help. Highly recommended the store and the staff. Will be back soon.

The only reason I am giving my experience a 3 star is due to the kindness , professionalism and positive attitude Robby and Hannah expressed during my visit today. Robby , I thank you for being a humble and genuine human being which is difficult to find in this city now a days. To the narcissistic, condescending and arrogant "store manager" Rei with the unwarranted superiority complex , consider finding employment where customer service or speaking in general is NOT a requirement. Michaels is not the stage for your alter ego which was evident in your demeanor. You approached me with suggestive language that my purchase was stolen. You in no way tried to help me , and repeatedly said your genetic response of " I'm just following protocol " to avoid assisting me further. You walked away and left Hannah and Robby to solve the issue I was having with my return. Shame on you for passing judgement on an honest customer in front of her child who was simply trying to return a legitimate purchase. Although I understand employees must follow protocol to secure their employment , dismissing authentic customer concerns and walking away instead of finding a solution , is a personality trait of poor taste , and lack of class. Rei , I hope one day you find true happiness. It's quite obvious you are not. To Robby , Hannah and the gentleman who assisted me over the phone , God bless you for willingness to assist me today.

Seriously messy store, prices half the time are not known unless it's on the packaging or you're at the register

Horrible experience !!! I will Never buy again! costumer care is terrible I try many times buy some canvas I never receive any email to tell they cancel my order, I call costumer service they don't know the reason they cancel my order. I don't have any problem with my credit card. Its Michaels problem

To begin with, no one who works here gives a crap about their job.. Secondly, I Just wasted my time because they don't take Apple Pay and they couldn't take my card number manually because "they'd get in trouble" The cashier working today 11/20 @ 7:30pm asked a manager and he said no. Ok??? So you don't want my money? Lol This is how places go out of business. Get with the program.

Horrible cashier named Indira register 8. I need to have a paper receipt. The cashier decided NOT to give me one. She said that when using a Rewards card there is no receipt because it is emailed. That is not true. Customers have the option to get a paper receipt or not. I asked her to get the manager so the manager, Maria,, could email that to her but the manager was not available. When the manager called her on the phone to ask what she needed the cashier simply said I asked for the manager. I explained to the cashier the only reason I needed the manager was to get my receipt and not because I wanted to see her. I told her all she had to do was cancel the sale and ring it up again (she couldn't figure this out on her own). When the manager asked her if she still needed her to come to the register the cashier said that she no longer needed her because she had figured it out. At no point did she apogee. I said thank you but she didn't even say your welcome. Very rude. Very inept and untrained cashier.

My experience at this location was pretty okay until while checking out I met a worker named Jazz, he made my day so much brighter, I wish I could tell the manager how amazing this guy was at his job!!

Curbside was pretty disappointing, waited half an hour for only two items and it was the wrong order. I know it's covid and they are keeping stores open but my order was 4x12 not 4x4. In addition all these cars were pulling up and they got their order until I finally spoke up. Sorry if I was a little mean

This store is a disaster. I was in the store the weekend after thanksgiving and of course it was mobbed. I saw they were offering a 40% off coupon if you bought online and picked up in store. I literally put back the items I was planning to purchase and did the order online instead since that's a pretty big savings. In most stores that offer order pickup things are usually ready right away or within a few hours. I received an email several hours later that my order was ready. When I went to pick it up days later, I stood in the regular line because there was no signage to indicate where items are supposed to be picked up. I waited for my turn only to be told that the pickup is in the back towards the frames. When you get to that counter, there is an arrow pointing to the left right next to the bathrooms and a storage room that is not staffed by anyone. I tried pushing the button for help and no one came. I finally found an employee and someone came to assist. At this point I discovered that my order was wrong. I was livid. Especially because I had gone out of my way to come to the store before the expiration date. Daniela did her best to assist and she was very apologetic but it wasn't her fault either. I wasn't leaving the store without proof of a full refund and I waited to receive the email I was supposed to get, indicating that the order was not fulfilled and that I wouldn't be charged, but after 10 minutes of waiting the email never came. She assured me that I should have only been charged when the order was actually picked up but I didn't believe her. I was tired of waiting and decided to just leave and deal with arguing with michaels corporate later, if the charge did show up. What a headache!!!