Victor Cantero's Online Review Report Card

Exelente doctor y exelente staff!! Muy amables y serviciales!!! El mejor de los que he ido!!! 100% recomendado

It saddens me to have to leave this review. I found this office on Zocdoc. Read the reviews & even when there were some negative ones I thought, let’s give this a try because there are people in life that complain about everything. I didn’t even notice the replies the office made yet. Very unprofessional. I came in & everything was great. The doctor is very down to earth. I felt comfortable with his communication. This is our first pregnancy so maybe We would’ve wanted a bit more attention, but I just think everyone goes through this, We are not special. I felt like Dr. Victor was great. A friend that works at the hospital where he has privileges recommended us to try another opinion with a doctor from the hospital. I went & tried it out because it wouldn’t hurt. But I had already decided to stay with Dr. Victor since he saw me from day one & I was happy with the staff. Everything changed with just one phone call. Someone from the office called me very rudely saying that I needed to make a decision right on that call. They needed to know in that moment which doctor I was going to stay with because I couldn’t have 2. This office is not the cheapest & I had still decided to stay with it, but this Woman was just so rude for nothing. Acting like I had just commited a crime!! I told her that she didn’t have to be rude & even if it was just my perception she could’ve apologized. But she just told me that she wasn’t being rude & that I couldn’t have 2 doctors. I asked how this affected their office & she couldn’t answer. Just kept mentioning that it was going to create confusion with my insurance which has nothing to do with them. She didn’t even ask if I was going to pay cash. Im sad that Customer Service is not a priority when comunicating with patients. It should be, the nurses shouldn’t be handling both roles. I’m really sad I’m not staying with them just because of this hiccup. But I just went for the second visit, If this happened so early I can’t imagine the rest of the days. Now, the doctor at the hospital was great too. They even gave us documents of all the upcoming consults, which stated what was going to happen on each one. In general I felt more informed as a first time expecting Mom. Here We just didn’t really know what was going to happen on each consult. Honestly It didn’t really matter to me. I was staying with Dr. Victor anyways, I liked him. I was excited to have my blood work done with them based on the expectations set by Dr. Cantero. Nothing to do with the doctor, but they are a Team. & their Patients are their Customers. Should treat them as such. Or just don’t do this line of business where You have to deal directly with people. Whoever called me, I’m sorry if You had a bad day. It shouldn’t reflect on how You treat Your patients, it’s not professional. (I know who it was, but I prefer to protect the name, because there is no need to discredit someone based on a bad day. Also I’m just one person & the other bad reviews are to few to create a strong opinion. Maybe I was just unlucky). Interpersonal skills. Key to life. If they approached it differently, professionally & as if what I did was not a personal attack, maybe I would’ve stayed regardless. Which I had already decided, even over my friend’s feedback. This friend works at the hospital & was alarmed when I mentioned my doctor’s name. I didn’t give too much attention because everyone has their own expectations & to me Dr. Cantero did a great job. This situation just made me wonder & changed my mind. Again I’m sorry this was our experience, Dr. Cantero did everything right. His voice is so calming/soothing & I really felt good under his care. Also, they always have great appointment times!

I had the best experience while under the care of Dr. Cantero during my third pregnancy. The office staff were so kind, respectful, attentive and responsive. Dr. Cantero was always so kind, patient, warm, and compassionate. My plan was a VBAC and he always made me feel very confident in my birth plan. Towards the end of my pregnancy, my iron was significantly low and he made sure I started IV infusions right away. There were other concerns as well and he monitored the baby frequently (always making me feel safe). I always felt so well taken care of. Dr. Cantero truly cares about the well-being of his patients and I experienced it first hand. I am forever grateful for him!

Always a lovely and professional experience. Very sweet and helpful staff.

Excellent doctor, I feel full of confidence when dealing with health issues with your service

Both his miramar and weston offices are very nice. I've been seeing him all throughout my pregnancy and haven't had any issues. Never a long wait either, and he explains everything thoroughly. I'd recommend coming to see dr.cantero

The staff was friendly and very attentive. Made us feel comfortable. We love this place

The staff was friendly and very attentive. Made us feel very comfortable! We love this place!

Muchisimas gracias al doctor victor cantero , doctora nancy y a todo su equipo por su exelente trabajo , son los mejores del mundo

I have known Dr. cantero for over 13 years. His bed side manners are outstanding. He is passionate and caring with ALL his patients. The girls in the office are phenomenal compared to a few years back. We have a grate team. 360 change. I’m very grateful and happy to have him as my dr.