Nch North Naples Hospital's Online Review Report Card

Avoid! There's a reason people joke that NCH stands for "Never Coming Home!" It's ridiculous that a hospital that brags about being highly rated should use volunteers in the ER, employ untrained, unprofessional support personnel, then charge $$$$$!

I had my baby May 10th at The BirthPlace. I was actually preferring to do a home birth because I was scared of being in a hospital but the staff there was so awesome. Dr Heitman, nurse Courtney, Alina(anesthesiologist- not sure how to spell her name) all went above and beyond to make sure I was taken care of and so did all of the nurses and techs that were there helping for the 2 days I recovered from a c section. I highly recommend The BirthPlace especially to anyone who might be scared of giving birth especially in a hospital setting. A home birth wouldn't have worked out for me in the end and I'm so glad there was a place filled with such kind people💫

I went to NCH Collier for a broken foot. Glued my toe which would not stop bleeding and put on a splint-4 hours. Next day started bleeding. Went to NCH North in case I had to be admitted. 2 stitches to replace the glue and replaced splint-5 hours. This is healthcare in America? Fortunately got an appointment with my Podiatrist for today. Very sad and shocking hospital system.

We had both out first and now second child here. Absolutely amazing staff. They are very personable and made sure my wife's ever need was met from check in to check out and even following up while at home. I can't put into words how greatfull I am to the nurses and techs here. Thatnk you guys so much.

We have been here for 3 hours and no one has come in the room!! Not even a nurse to see if he needs anything!!!!

er is a pain to wait. You ask the person taking in the passionate next in line list. Any Idea when my turn is. They say with irritation on their face..NO. Have a seat.

I love the childrens hospital here at NCH North Naples. The nurses and doctors treat my children with respect and care. The nurses go above and beyond to make them feel comfortable. Even though this is basically the only childrens hospital in Naples I would recommend it to anyone.

I was sent to the ER by my primary physician to have a CT Scan preformed due to a fall when I fainted (broke my nose, had a nasty gash above my eye, possibly needing stitches) to be certain that I didn't suffer a brain bleed due to my fall. Initially, things went quickly and smoothly once I was triaged. However, everything changed once I was in an actual exam room. My nurse was at lunch, so a different nurse got me hooked up to everything and left. When my actual nurse arrived much later, she attached an IV fluid bag and left...for over an hour! I needed to use the restroom and received ZERO help from anyone even though I was told I was a fall risk. My husband had to escort me. Once back in the room, no one came to reattach anything that was monitoring my vital signs. Even though the machine was constantly sending loud beeping noises to alert staff! After waiting for almost three hours, Dr. Lehr finally comes to see me. He doesn't go over test results with me and wants to admit me for "further observation". Dr. Lehr needs to realize that in order to observed he MUST ACTUALLY SEE THE PATIENT! By this point, I had lost all faith in the quality of medical attention I was receiving. I felt I had no other choice than to leave as it was apparent that Dr.Lehr and ER staff does as little as possible and will gaslight you if you dare ask a question they don't want to answer. Then you are considered hostile. I was not allowed to use a wheelchair in order to leave the ER even after unexplained fainting. There is no caring or compassion at this ER! I honestly should have heeded the advice I had received about NCH being an awful hospital and that NCH stands for "Never Come Here." But to me, NCH should stand for NOBODY CARES HERE!

A loved one experienced TERRIBLE care here. If you want to be be ignored by nursing staff when you’re having an emergency and then be given an anti-psychotic, told that you’re fine when you’re having a stroke, and be discharged, then come here!!!

This hospital is definitely a 1 star hospital. The staff is rude, work with no sense of urgency. The doctors don’t seem very knowledgeable, you could be the only patient and still wait 3 hours. If you are in naples I suggest going to physicians regional or going to lee county. NCH is NOT a good hospital.