Optical Outlets's Online Review Report Card

Tiene a una joven afroamericana que es un cero a la izquierda atendiendo al público. Fuimos y estaba en el teléfono. No tuvo la cortesía de preguntar por qué estábamos ahí. Nos sentamos esperando que nos atendiera. Pero nada. Nos fuimos y no así nos preguntó cómo nos podía ayudar. No le importó para nada. Personas así no le conviene al negocio

Picked up my 2 pair of new glasses the day before Christmas. One was made for diatance. I did not order distance glasses. Had to be remade. Dropped a pair and the frame shattered. Went back after 35 days. Was told it was going to cost me $45 for a new frame as they only give a 30 day warranty. Never ever go there. Also, on a side note, the Dr.(?) that did my eye exam completed it in about 10 minutes. Did the bare minimum. Worst experience EVER. Wish you offered ZERO stars!!!

This place is horrible, don’t come here. The front desk lady seems to hate her job and all the customers that come in. It’s like she’s annoyed that she has to talk to you and if you need help she won’t bother. On top of that the open hours are so random that it’s unlikely you’ll be able to get what you need when you need it. I still haven’t received what I ordered and it’s taking more than 2 weeks when they said it would take one and a half at the most. Been stuck wearing old glasses as a result unable to see.

In 2021 our family saw the optometrist at this facility and were very displeased by the whole experience. He completely mis-prescribed my wife’s contacts, providing ones that not only didn’t let her see properly but were extremely uncomfortable. She has to see the optometrist at the Golden Gate store to get it right. As for me, he tried to tell me I needed progressive lenses despite my having 20/10 vision and only needing reading glasses for up close and computer work my whole adulthood. As a result, I asked only for reading glasses. I just went to a different optometrist for my annual checkup and handed them the glasses I was provided by Optical Outlets last year. I never thought they were right but didn’t want to go back here for correction. Upon testing, it turns out that the glasses I paid a lot of money for had zero prescription in them and at most a blue light filter coating. To describe this as malpractice would be generous. Really it’s theft as I paid for a product that was not provided. I cannot highly enough recommend staying away from this crackpot optometrist and facility. Go anywhere else.

I had such a pleasant time here. Everything was fine. I got the glasses I wanted and the girls treated me so nice. I will be coming back for more.

Great service staff tweaked the adjustment on my glasses!

After 4 different doctors and 3 years of being half blind. Dr. Woronick took the time to actually listen to me and now I can see my phone and street signs at the same time. Couldn’t recommend him more. Thanks

Customer service is awful. Spoke to the same lady Mari several times trying to set up an appointment for my son. Every time she had an attitude. Finally go today for the appointment and it’s canceled. She told told me that she left a voice message because I didn’t answer my phone. Pulled out my phone and I showed her my VM’s. None from her. She then told me she left one on our home number. Again didn’t receive one. Her answer with attitude, was well I know we did call. We won’t be back for sure. Only got one star because I had to. To start the review process.

This was my first pair of glasses besides reading glasses. I told the Dr. that when I drive the cars in front of me are blurry. My prescription is for farsightedness with bi-focals. It's been 6 months and I can't read anything on my cars dashboard as well as signs. Anything near is blurry. I returned to the store and told the young lady my problem and she said" it's been over 30 days there are no refunds" I said I understand but I'm giving you a chance to save me as a customer. Again she said it's beyond 30 days there is nothing I can do. I didn't want my money back I wanted a correct prescription so I can read. Very disappointed especially after referring my wife and a co worker to this store.

Horrible customer service! My husband and I both were attempting to become new patients and after the girl at the front desk was hostile, rude, and completely unhelpful we walked out after only being there for 10 minutes. Never have I had a medical staff be so rude. If that is any representation of how this office treats patients I can't understand how anyone would ever go there. Though we never spoke to the doctor we saw him walking, rather shuffling, around. I understand that age doesn't determine capabilities but seeing how fragile he looked did not instill us with a lot of confidence.