Pediatric Dentistry Of Florida, Dr. Tim Verwest Dmd & Associates's Online Review Report Card

We tried to set up an appointment and was told the doctor is very strict and won't allow parents to go back with the kids. I told them that is sketchy as hell and my kids will always be in my sight and told them never mind , that's crazy! I have never seen such a policy. In today's world there is no way in hell I would leave my kids alone with them. I do not recommend you take your kids here. Find somone other place that cares about how the patients feel and will make your family feel safe!

Wish I could give .5 stars just for the lobby being nice….we came into telling them my sons tooth chipped and causing extreme pain they took him back without us and SCHEDULED AN APPOINTMENT FOR 3 MONTHS AWAY after constantly calling them they moved the appointment to one month away ….. so here we are my wife and I woke up to a phone call saying the appointment got pushed from 12 pm till 2:30 pm we told them he’s getting 2 teeth pulled and 3 fillings I have to work at 5 they say no problem no problem it’ll take 30 mins we arrived 2:10 and sat as none stop Mexican family’s called left and right here we are at 3:20 pm and the receptionist says “oh they have emergency extraction” KEEP IN MIND THATS WHY WE CAME A MONTH AGO almost an hour after the appointment was set the lady comes out and says “oh we only have time for 1 extraction” “I said let me guess all these Hispanic families paid outta pocket” she chuckled and asked “so which tooth is priority” ABSOLUTE garbage place they make the lobby look nice so whitey can sit in the lobby and be late for work or be told yeah we ain’t doing all that today

Unfortunately, we waited over an hour after we had to reschedule due to no dentist available. So after waiting an hour both kids go back alone, my child is fearful and shouldn’t have to be alone at 7 years old. How sad. Then they come out and I never once spoke to a dentist or heard how things even went. I was there two hours and have no clue what even went on.

Be careful, they don’t allow parents to accompany their child during the dentist visit. I have never seen this before

I left that place very worried because I believe that underage children should not be alone at any time or in any place. Upon entering, everything looked very nice, with video games and a beautiful decoration for the children. But what a surprise I had when they told me that I couldn't accompany my son inside the doctor's office. I didn't leave him alone for more than 5 minutes while I called my wife and confirmed with the reception staff that this was mandatory. The response was yes, it was mandatory for parents to stay outside, as it was a new rule imposed by the new doctor at the office. Immediately, I took my son out of there. Children are not only vulnerable to anything anywhere in the world, but they are also so innocent that you will never know what happened inside their mouths and what treatments they received. Please, let's take care of our children anywhere in the world, we should never take our eyes off them for even a moment.

This entire review is coming from a paitent. I read the reviews because I was sure parents wouldn’t like the fact that parents aren’t allowed in with their children. I’m old enough to go in by myself so I don’t have an issue whether my mom goes in with me or not but I can understand why parents with younger kids would be upset with that rule. Anyways, the staff have always been really rough to the point I left with a really swore mouth after a cleaning something that has never happened to me at other dentist office. For a pediatric dentist I would expect the assistants to have more patience with younger kids but that seems to not be the case here. While I was getting my cleaning done there was a little girl who looked around 7 or 8 years old, she was also getting a cleaning. Tell me why the assistant who was taking care of her was being so nasty to the little girl? Literally slightly raising her voice at the little girl who was doing absolutely nothing wrong. After she finished the cleaning she backed away, took her gloves off in such an angry way slamming stuff and walked off. A nicer assistant came in and took her place and I didn’t see the other mean lady again. I can see why they still have the no parents allowed rule since no parent would allow a stranger to speak or treat their kid that way. I actually like going to the dentist but ever since i was switched to this one I’ve been dreading having to go whenever I have an upcoming appointment. My experience that day was alright, although the assistant who did my cleaning was sorta cold and rushed my cleaning which she hurt me a couple of times in the process. I don’t know maybe go to a different place because I have no idea what’s up with the assistants here.

We have been taking my son here since he was 2 years old, now almost 6. I'm not sure what has happened, but the Fort Myers location has gone downhill significantly in the last year. We never had any issues or complaints but after the past few experiences, would not recommend anyone to this place. His first cleaning this year back in February? was told he had a cavity that needed to be filled. Was handed an appointment card (unable to select a time) and could not come in for almost 4 months. Due to work travel I needed to reschedule the appointment. Took another month to be able to get back in. Appointment day came, took less than 10 minutes. Seemed fast but didn't think anything of it. Next cleaning appointment, not even 3 weeks after the filling (yes, took the long to get in...almost 6 months!) in August. Dr Verwest sent a recorded tablet video message (lol?) for the assistant to relay to me. One tooth was essentially rotting and needed a cap, was told the filling they did, they did a horrible job and needed to redo it, and several other fillings. Would not speak to me, was handed an appointment card for LATE DECEMBER. A rotting tooth (that somehow has not been spotted in the previous appointments?) a filling that they screwed up, and several others, and over 5 months until they could get me back in. I was told I could call everyday and see if they had any openings last minute to rush in. I asked to be put on a waiting list but was told there were hundreds on it already. They told me if he continued to brush, floss and mouth wash he would be fine until then. My mom gut told me that he couldn't wait that long. I decided to take him to my dentist for a second opinion and was able to confirm that it was a great thing I didn't wait until then to have attention to the decaying tooth. They referred me to a pediatric dentist. (And getting records were a nightmare. no emails or phone calls returned from the office, still have to yet to hear back. took weeks. fun.) Fast forward to today (October) for a 3rd appointment, he needs IV sedation for the amount of work that needs to be done. (tooth pulled, spacer put in, 8 cavities.... WHAT THE HELL HAS THIS PLACE BEEN DOING?!?! CLEARLY NOTHING! THIS DID NOT HAPPEN OVER NIGHT!!!) I am appalled that for a situation for serious, the Dr. could not take the time to speak to me, and felt that making a child wait another 5 months to have work done was acceptable. Do yourself a favor - save your time, save your child's oral health, save your wallet - just don't go. The fancy children decor and video games don't make up for the lack of empathy, professionalism and just doing the right thing that you would have expect from a children's dentist.

When my kids first started with them I was apprehensive about parents not being allowed in the back with kids but it was during Covid and combination of that and the fact that I do understand that kids do act better without the parents around and are more cooperative so I let it go. To date I have never met the dentist even when I have requested to but was told that they have already moved on to other patients, this has happened on a couple different visits. My youngest had a tooth pulled with the laughing gas and even at that time the dentist couldn’t even afford 2 minutes of their time to introduce themselves before or after the procedure so I’m not even sure who pulled the tooth? Me allowing this has been an error in judgement on my part. When they pulled the tooth they put in a space maintainer and gave no directions about anything. Since then the tooth has started to grow in and when I called 3 weeks ago to find out if the space maintainer needed to be removed they told me no that the tooth growing in would push it out, ok easy enough. I took my daughter to the orthodontist today (dentist office didn’t say anything about a referral to one but I knew she needs braces so I found one). Come to find out the space maintainer doesn’t fall out on its own and will need to be removed. I called the dentist office after leaving the orthodontist to ask since she has an appointment in 2 weeks can it be removed since their information is inaccurate and it won’t fall out on its own, they told me I need a referral to take it out and that’s it up to the Dr. I asked if I would be able to meet the Dr that day since I still have never met them and they told me that it’s up to the Dr. Since when have dr’s become so detached that they feel a parent doesn’t even warrant 2 minutes of their time and it’s only up to the Dr even when dealing with a minor? I have never been more unhappy with a provider office than I am with this one. If I could give negative stars I would.

If I could give them a 0 ⭐️review, I would be more satisfied. Today my children had their 6-month follow-up, one of them is special needs, he is 7 years old and the other is 4, the assistant gave me a resounding NO “you cannot go with them back” its the office policy ,even if he is special needs, making derogatory movements with her eyes in allusion to my insistence, It is not easy for my son to communicate normally, imagine when he is nervous ,there is not the slightest possibility that my son goes alone with such unprofessional people and with so little patience. for this reason I canceled the appointment and call 2 other offices where they say they allow parents to accompany their kids. I do not recommend this place, staff with little patience and very dismissive.

This dentist office refused to let my wife go back with 7 year old for a teeth cleaning so my wife refused any kind of service 2 weeks later the dentist office billed my insurance for X-rays and teeth cleaning when my kid never got any further than the front desk parents be careful of who you let treat ur kids and always find out what they are trying to hide when your not allowed to go back with a 7 year old lots of kids are taken advantage off by these sort of practices