Prathima Moorthy's Online Review Report Card

I like my doctor she takes care of what I go through for my back I have been in pain so much lately 😭😭😭 and I can't stand the pain anymore

Dr Moorthy is not only a genius yet she's beautiful and has bedside manners!! She's the only physician one needs. She has a medical office and a surgical center. Miss Yvonne her PA is her right 👍 hand! Kim her manager fulfills all responsibilities. Miss Gina runs the entire surgical center in an efficient environment. Thank you 😊 Dr Moorthy & Staff

Dr Moorthy is an exceptional doctor! She's not only a genius yet she is beautiful and has bedside manners!! Dr Moorthy is the only physician one needs. She provides a medical office and a surgical center!! Miss Yvonne is her right ?? hand PA. Kim her manager is fulfilling all responsibilities . Miss Gina efficiently runs the surgical center! Thank you ?? Dr Moorthy & Staff

Had an appointment with Dr. Moorrhy, who ordered a MRI and increased dosage of a medication I already had. In addition, for the following appointment, they state they can take cash but do not have any change. They insisted on only a card and said we must re-schedule. Wasted time, given 1 out of 5 but should be 0.

Dr. Moorthy is good at what she does. Her PA is good. Some of the office staff though are absolutely horrible.

Dr. Moorthy knows what she is doing. She is a very get to the point and get it solved doctor. I am not saying this is good or bad. She is not a touchy feely Dr. If you need someone to look you in the eye, hold your hand, then put their arm around you and tell you that everything is going to be alright when it isn't, this isn't your place. The nurses are pleasant and competent. Her PA knows what she is doing. Some of the office staff though are absolutely horrible. I live in Florida during the winter. I flew back to Florida to have a Medial Branch Block in my lumbar. When I arrived at their office I was told that the insurance company had not approved the procedure yet and I would have to reschedule or pay for the procedure. I said that I would pay for the procedure if they would help me recoup my money from the insurance company and they agreed. But they didn't help me. A couple of weeks after the procedure I was told by Moorthy's head of billing that she wasn't going to submit the bill to the insurance company because I agreed to pay for it with a credit card. They are now reluctantly helping me. I have talked to their office 15 or 20 times. The insurance company says that Dr. Moorthy's office is dropping the ball. The Dr.'s staff say that it isn't their fault. Who knows? All I know is I need help. I try to be nice and keep my composure when I talk to the office staff but these people are just mean. You can tell that they talk about you behind your back because they say things like "OUR OFFICE MANAGER ALREADY TOLD YOU THAT". Wow!!!! Unfortunately I need their help to get reimbursed. This is still ongoing. I just received my credit card statement. Dr. Moorthy's office billed me twice for the procedure. I called their billing office numerous times. They put me on hold, let it go to voice mail or just hang up. My phone number must appear on their telephone screen. It is there way of showing me who is boss. They just don't care. It is a real shame. The office staff ruins all the good the doctor, the PA and the nurses have done. If you asked for my opinion on whether you should go to Dr. Moorthy or not I would say no. You go to a pain specialist to help relieve your pain. But pain can be physical and mental. Why get physically helped by one part of their office but then get mentally abused by the staff?

I have had back problems for 40 plus years. Based upon a recommendation and referral I went to Dr Moorthy. Recently my pain levels were off the charts. Dr Moorthy literally felt my pain and after a series of injections, I had relief. I refer to her as my miracle worker. I have had pain doctors all my life. Dr Moorthy is a godsend.

I loved the Dr great office

DR MOORTHY is a caring Excellent doctor and has a staff that follows lead ! Gina is excellent and the new people in the front Sara have great communication skills and go above and beyond making sure they help in every way possible ! 👍 ALL-STARS IN PAIN MANAGEMENT OF NAPLES!

04/07/2023 12:00P.M appt. I signed in at 11:45A.M.. Receptionist was on the phone but looked at me signing in. She kept on talking so I took a seat. I was the only person in the room. After awhile more people entered and signed in. I watched as these people one by one were taken to the back . The next thing I know is I get a phone call which I had set on vibrate. I didn't answer it but saw that a message was left. It was from this office telling me that I had an appt. at noon and if I was running late, to call them. I got up and went to her window and told her that I'm not late, but have been here for 30 min. already. She then asked for my I.D. and insurance cards and then handed me 10 or more pages to fill out. I said I could have been doing that for the last 30min. She then called me back to the window and said I have a $25 co-pay. I said I have no co-pay. I have Medicare and Cigna. She insisted and said they would refund me if I was right. I told them this is absurd and I left.