Sage Dental Of East Naples's Online Review Report Card

I came to this location last Thursday due to extreme toothache that I was having. Dr. Sanchez Montero saw me after X-Rays where she notified me there was nothing they could do for me that day. She referred me to an Oral Surgeon and told me she would be prescribing me antibiotics for my infection. After leaving I realized I had never received a prescription script and nor was I asked about any pharmacy… I called right back and asked the front lady what we could do. She told me she would call me back. 2 and a half hours later before the office closed I decided to call back since they never got back to me. The doctor was then gone for the day. So, I wait until the next day I call that morning and was finally able to provide them with my pharmacy. I also needed them to email my X-Rays for my oral surgeon appointment. The file they sent was not the correct file. So I called again, to request it be resent, and to check the status of my prescription. Fast forward to the end of the day they NEVER contacted my pharmacy to fill my prescription and they NEVER sent the correct X-Ray file. Today is Saturday and I am in excruciating pain. Losing sleep and a swollen face. I cannot believe the negligent service I have received from this dentist. Even after calling SEVERAL times EACH day, they could not provide me with what I needed... I will never be returning, if you want good service and a good doctor I suggest you find someplace else.

Having been a resident of Naples, Florida since 2004, I can honestly admit that it is very difficult to navigate the Heath Care System. While practicing as a Pharmacist in Naples ( BSPharm, PharmD ) , I would utilize my vacation time and fly back north to utilize my established physician's in the Greater Pittsburgh, PA area. Now that I am retired, I split my time between both locations . With all that being said , everyone at some point in time needs a dentist for an emergency. In my case , I was desperate. Many people have porcelain veneers and when one pops , chips or breaks , you panic . This happened to me . I stumbled across Dr. William Starner, checked his references and ignored the reviews . First, you MUST call the local office at 239-963-4754 and NOT the corporate office number as there are multiple locations throughout the state . State your problem and then proceed . Upon arriving , I was greeted by an excellent staff . Don't let the empty waiting room alarm you as there are thousands of dentists who are attempting to start up their businesses and sell unnecessary procedures . This is a fact as Naples has grown immensely and competition is fierce ; everyone is transitory. I presented my insurance card ( Dental ) to cover any X - ray . This is a mandated procedure by any dentist to a total stranger . Remember, everyone must carry liability insurance. After that, I was taken to room and greeted by a compassionate staff and a well mannered , soft spoken professional, Dr. William Starner . He examined my veneer , stated issues that could happen and was very thorough. He then proceeded to cement the veneer in place after quoting a price . At that point , I was completely floored. The total price of cementing my veneer was under $100.00 . Why ? The answer is that you have an excellent professional who is now semi -retired with the experience behind him . Large chains like this can easily charge less as they have multiple locations unlike a private practice . Being a medical professional, I can 100% attest to the integrity of this gentleman. I hope that I relieved anyone who has dealt with the anxiety I had weeks before Christmas . In the future , no matter what my dental issue is, I will make an appointment with Dr. Starner to resolve any Dental issues in Naples , Florida . I was an urgent care case and called on a Thursday . Monday morning the veneer was set in place. Good down to earth people in a very difficult environment that keeps growing .

I am usually very nervous about dentists in my past experience but Dr Starner was great and Hector the hygienist was awesome best hygienist I have ever had very gentle and very kind!!!

Sage of East Naples is awesome!

I was called the week before my new patient exam and I wasn't happy when I found out that we were only scheduled for X-rays and not a teeth cleaning. I've never heard of having to make a separate appointment for cleaning? At checkout they asked if they checked my gums and I said no. I made an appointment for cleaning and a replacement cavity. A few days before my appointment the new office manager called to see if I knew about my copay and that I had periodontal disease and needed a deep clean and it would be $500 and insurance would only cover $150. I was flabbergasted! I thought maybe they confused my chart with somebody else. The manager insisted this is what I needed and they couldn't do a regular cleaning be it could make it worse. I ended up canceling both my appointment and my daughters appointment . The entire process seemed shady and I even told the manager it sounded like scam. Dont waste you're time at Sage Dental,Go somewhere else!

Never got seen. 1. First time I got cancelled because of construction 2. Went in for my rescheduled appointment and waited 45 min only to be told I would have to wait for another hour 3. Was also told my insurance hadn't been linked to my file because the provider portal had been down even though I had filled out information weeks ago BOTH on the online chat AND the phone AND uploaded images My fault but sucks I paid for a babysitter to go to the dentist and then never got a service. Really bad experience all around.

Dr. Dadkhah and crew are all very kind and professional!

This office is ATTEMPTING to get established. My wife and I are new to the area and wanted to establish a new dentist. After our initial visit a follow up appointment for cleaning was rescheduled twice for my wife. After my cleaning I was scheduled for a follow up special procedure. I showed up early and was invited to have a seat. After 15 minutes I was informed that they were booked up for the day and I would need to reschedule. So at this point I refused. I am so disappointed that these people cannot get their act together. The professional staff and equipment are good. But getting jerked around by the incompetence of the front office is unacceptable.

Every time I have appointment here it gets changed.. Today I went in for my so-called free cleaning and it cost me $160.. This place is a scam… No money off or nothing… so I wonder when do I qualify for my free cleaning?

Excellent experience at this office. Staff is considerate, proficient, and explain everything.