Advanced Urology Institute's Online Review Report Card

Thank You Dr. Dipiazza & Team! Along with HCA Florida Trinity HOSPITAL for your PROFESSIONAL, GENTLE, SENSITIVE, & RESPECTFUL treatment of my husband and myself over the last 5 years!

Dr.Hale was amazing however! Absolutely horrible service from the schedulers. I had not only one but TWO referrals from the emergency room that I needed to have a 2 week follow-up yet they had me wait a month and a half before I could be seen. During that time I developed many more issues that I am STILL dealing with. As someone in the medical industry, you know a hospital referral requires a 2 week follow-up ESPECIALLY when a referral is made stating that.

Very good PA, Sam Watson. Only issue I have with office is it takes forever to get a phone call back. If you have a problem, the response time is inadequate.

Dr DiPiazza is awesome and the staff is professional and friendly

This has been terrible, and it hasn’t even begun. My appointment was at 1:25pm, it is now 2:46pm. I have been waiting this whole time. This is very frustrating. I am very disappointed and unsure now of this office and their ability to take care of me properly. If they are this busy that I am waiting this long. What does that say for their patient care. They haven’t even addressed the fact that I am still waiting.

Are you guys not taking phone calls anymore? I called and waited for a long time and then y'all disconnected and I got a busy signal

We have had many disappointments in this office and it's time to move on! I love Dr. Richmond but it ends there! Today my brand new insurance card was incorrect and they needed to call the insurance company but would not! I did and the agent on the phone told me what to do bit their office manager refused and when the insurance company asked to talk with her, she walked off! It's time to go else where, I have a great primary and surgeon, why do I need this BS!!

1 1/2 hours waiting with no doctor seeing me in sight. I walked out after that time. They handled things poorly. I’m fascinated that a doctor can stay in business run like this.(FYI, there was a woman in the waiting room that was there for even longer)

First of all, do not believe Dr. Richman's pathetic attempt to deny that I was his patient. He wrote that to mislead people into thinking I am talking about a different doctor. My review is of Dr. Martin Richman, Urologist in Trinity, Florida. Dr. Richman was the worst doctor I have ever been to. He cared NOTHING about me at all. I felt that he had hostility and animosity toward me. His treatments caused my condition to get worse. When it comes to medical care Dr. Richman went through the motions but it was obvious that he couldn't care less whether the treatment helped or not. When I would go in for a visit Dr. Richman would rush in to see me, talk as fast as he could, spend 5 to 10 minutes with me, did as little as possible, and wanted to rush out as fast as he could to get to the next patient. If I held him up with questions he got real annoyed. At the last visit I had with him I told him that the medication he gave me did not work and actually made things worse. He replied "OK, you have two options 'A' or 'B'. Which one do you want?". I told him I that was leaning toward option B and he said "OK" and rushed out of the room to get to the next patient. As he was leaving the room I said "What are the dangers with option B vs. A?" and he yelled something as he was rushing down the hallway. I never did find out what he said about the dangers of option B and I never got a chance to ask him about the dangers of option A.. That is what my appointments with Dr. Richman were like. I cannot think of any other doctor as bad and hostile as Dr. Richman.

I have complete confidence in Dr. Richmond’s skill and knowledge. His entire staff is great. Absolutely no complaints at all. Very grateful to my PCP for recommending Dr. Richmond.