Douglass M. Hasell's Online Review Report Card

Very good guy. Awesome at his job

I have been taking my kids here for years. Great environment and fantastic staff. Front desk staff specifically Vicki and Kay are really helpful. 5 stars no doubt.

I love the all the doctors but its really disappointing I have to remove my children as patients because of an archaic policy the billing department refuses to update. Having secondary insurance should not be a downside for the office especially since these days everything is digital and processes incredibly faster.

A remarkable and caring doctorwish there was more like him

If i could give them an infinite amount of stars i would. Hasell is everything you could want in a doctor and more. He was my pediatrician when I was two from the time i had aged out. I now have two children of my own and wouldnt place my children with anyone else as long as this office is around. Hasell took a big part in saving my life as a child when i was diagnosed with a brain abscess. Not only did he send me where i needed to go when he had concerns after being admitted to where I needed to be he had continued to check on me give my parents explanations of things in normally English. I have had encounters with every doctor and nurse there for myself and my children and wouldnt recommend anyone else but this office

If I could give zero stars I would. I’ll fully explain why I feel this office is MONEY HUNGRY and to stay far far awayAfter a visit for a concern with my son we were referred to a specialist. All went well with the specialist and we were satisfied with the service. There was a minor service that remained that we were going to deal with at a later time seasonal allergy test. After the results from the specialist were sent to this pediatricians office I received a phone call to schedule an appointment to go over the results from the specialist. I was a little thrown off being I already had the results. I chose to move forward and schedule an appointment anyway knowing it would lead to the allergy test. Immediately after scheduling the appointment for the following day I asked for a nurse to call me. I never received the call I asked for. The point in asking for a nurse to call me was I wanted to know if allergy tests were done in house or if not could I pick up the referral at the front office as I have done with physicians offices many times. Since I never received the call I went forward with showing up at the appointment time.Upon entering the facility I spoke with a lady at the front counter expressing my questionsituation. She checked the notes in the computer and confirmed that my request for a call was noted but not fulfilled. She was very kind and apologized. I expressed to her that I was asking this question to see if I could save paying a copayment to their office just to get a piece of paper referral to go to specialisttesting facility and pay another copayment. She understood but was unable to provide an answer. She asked me to take a seat while she got with someone superior to her. I willingly did as asked. After a few moments I was called back to the window where she introduced me to a woman who I believed was the coordinator of the office. At first glance she seemed very on edge and almost shaking as if she were overwhelmed. Our conversation was very to the point where she explained that I must pay the copayment and continue with my appointment in order to get a referral. I understood and advised that I would rather contact the specialist and get a referral at no charge once I was ready to. The conversation was civilized and I was pleased to have be given the answer I attempted to get the day prior. I again thanked the lady at the front desk for her help is assisting me.About a week later I get a letter in the mail stating that this office is no longer able to take care of my child due to poor doctoroffice to patient relationship... My husband who was also present during the attempted appointment and I were thrown for a loop by this letter. Considering that our conversations went on without any issues the only reason I can see for the discontinuation of services is that they could not get what they wanted of me and my insurance company money I find this move very immature and petty. There was no need for their actions.Again I recommend that since this office refuses to assist their patients with a simple request or a simple answer to a question with out funds being exchanged to stay far awayThank you for reading my story and I hope this helps prevent someone else from being victim of this office and their childish antics.

Son has went to him since he was almost 2 years old and is now 19 and still wants to go to him. Daughter has gone to him since birth and after she turned 10 she wanted to see a girl doctor. She sees Dr. Hernandez. We have been to all the doctors in the group and love them all.

I would recommend Dr. Hasell to anyone looking for a pediatric doctor. He takes the time to understand my children. He understand that they are very athletic and helps them with their nutrition understanding their body and when it needs rest. I can get an appointment when needed and he always calls back with feedback when needed. The front desk is always very helpful to me also. They are wonderful and always understanding.

If I could give zero stars I would I would provide a full explication but there aren’t enough allotted characters. This office is very money hungry Save you and your insurance companies money and stay away from these thieves.

Dr. Hasell always takes his time to listen to any issues my son has. My son feels comfortable enough to go to his appointments himself. Great office staff too