Sheridan Hernandez's Online Review Report Card

Dr Hernandez is always very patient and kind. We have been at the practice for 15 years and would not want to go anywhere else. She explains everything in our terms so we understand. The office staff is also always happy and accommodating. We love this practice.

My daughter is Dr Hernandez she absolutely love her. The doctor is very understanding and helps my daughter with anxiety. Wasn't even in the office for 5 minutes and we were already back in the room in and out within 15 minutes.

She was very nice and patient

My children have been patients of Dr Hernandez almost their whole lives. She remembers their underlying conditions and puts them into account with every visit. She's supportive and listens to her patients and parents. It's rare to find a doctor such as this these days. We are proud to be members of the PSMG family. We only have a few years left with her before my littles are all grown up and I'm truly grateful for the experience she and the office have given us.

Genuine and caring. Best of the best!

I highly recommend Dr. Hernandez. She's been seeing my daughter since birth and she's always so sweet and listens to my concerns. Everyone at the office is great.

I recommend this pediatric office to everyone. Dr. Hernandez is sweet and very good with kids and the office staff were always sweet and helpful.

Fantastic pediatrician. Always able to get my kids in quick and very gentle and thorough.

If I could give zero stars, I would. I’ll fully explain why I feel this office is money hungry and to stay far far away! After a visit for a concern with my son we were referred to a specialist. All went well with the specialist and we were satisfied with the service. There was a minor service that remained, that we were going to deal with at a later time (seasonal allergy test). After the results from the specialist were sent to this pediatricians office, I received a phone call to schedule an appointment to go over the results from the specialist. I was a little thrown off being I already had the results. I chose to move forward and schedule an appointment anyway knowing it would lead to the allergy test. Immediately after scheduling the appointment for the following day I asked for a nurse to call me. I never received the call I asked for. The point in asking for a nurse to call me was I wanted to know if allergy tests were done in house, or if not, could I pick up the referral at the front office (as I have done with physicians offices many times). Since I never received the call I went forward with showing up at the appointment time. Upon entering the facility, I spoke with a lady at the front counter expressing my question/situation. She checked the notes in the computer and confirmed that my request for a call was noted, but not fulfilled. She was very kind and apologized. I expressed to her that I was asking this question to see if I could save paying a co-payment (to their office) just to get a piece of paper (referral) to go to specialist/testing facility and pay another co-payment. She understood, but was unable to provide an answer. She asked me to take a seat while she got with someone superior to her. I willingly did as asked. After a few moments I was called back to the window where she introduced me to a woman, who I believed was the coordinator of the office. At first glance she seemed very on edge, and almost shaking as if she were overwhelmed. Our conversation was very to the point, where she explained that I must pay the co-payment and continue with my appointment in order to get a referral. I understood and advised that I would rather contact the specialist and get a referral at no charge once I was ready to. The conversation was civilized and I was pleased to have be given the answer I attempted to get the day prior. I again thanked the lady at the front desk for her help is assisting me. About a week later I get a letter in the mail stating that this office is no longer able to take care of my child due to poor doctor/office to patient relationship... My husband (who was also present during the attempted appointment) and I were thrown for a loop by this letter. Considering that our conversations went on without any issues, the only reason I can see for the discontinuation of services is that they could not get what they wanted of me and my insurance company, money! I find this move very immature and petty. There was no need for their actions. Again, I recommend that since this office refuses to assist their patients with a simple request or a simple answer to a question with out funds being exchanged to stay far away! Thank you for reading my story and I hope this helps prevent someone else from being victim of this office and their childish antics.

This office is money hungry and refuses to assist patients with simple questions or having a nurse return a phone call without paying them first. Poor customer relations! Stay away!