Thuy T. Pham's Online Review Report Card

My 17 year old daughter has been a patient since she was 3. Dr Pham as well as EVERYONE in her office are the most attentive and empathetic professionals I’ve ever.The receptionists are sweet and extremely accommodating the Nurses make themselves available when needed and their team of Dr’s are rockstars. They treat their Peds as if they were their own and focus on them as a whole person and just don’t focus on the days complaint. Dr Pham is not only her Dr she is a mentor and a cheerleader.

Very knowledgeable and pleasant. Speaks to the patient as the primary source of information even though parent is present. Very important for a teen to know they are responsible for their healthcare but parent is there if needed.

The doctors here are awesome They have all helped us overcome obstacles with my son and always know the best referrals when he needs a specialist They truly care about the kids and always take the time to answer questions and make sure you are comfortable

We have been going to Dr Pham since 2015 and are very happy there. We now have two kids that see Dr Pham. As a certified lactation consultant she has been a great help with and very supportive of breastfeeding. Although we prefer Dr Pham we have seen all of the care providers at this practice they are all great. They have even stayed late once for us when my daughter was sick. I would definitely recommend this practice to anyone with children

Dr. Pham and her staff have provided excellent care for our family for the past 8 years. The nurses are kind and supportive. The office staff is helpful with making appointments and paperwork requirements. We appreciate the attentive care we receive at Pediatric Specialists.

Best doctor I’ve ever had

Dr Pham has been our pediatrician for years. We are so happy we found her. The staff is very knowledgeable and professional and the service at the front counter is very friendly and efficient. We highly recommend Dr Pham to all our friends and family.

Dr. Pham is amazing with our kids. My 3 year old daughter feels comfortable around her and is more willing to cooperate with her than any other doctor she has seen at other practices. Dr. Pham explains things well and is patient with the kids and us as parents. She listens to our concerns and together we decide what is best. Everyone we have spoken to in this office is very friendly and helpful. We are so glad we found this group!

If I could give zero stars, I would. I’ll fully explain why I feel this office is money hungry and to stay far far away!After a visit for a concern with my son we were referred to a specialist. All went well with the specialist and we were satisfied with the service. There was a minor service that remained, that we were going to deal with at a later time (seasonal allergy test). After the results from the specialist were sent to this pediatricians office, I received a phone call to schedule an appointment to go over the results from the specialist. I was a little thrown off being I already had the results. I chose to move forward and schedule an appointment anyway knowing it would lead to the allergy test. Immediately after scheduling the appointment for the following day I asked for a nurse to call me. I never received the call I asked for. The point in asking for a nurse to call me was I wanted to know if allergy tests were done in house, or if not, could I pick up the referral at the front office (as I have done with physicians offices many times). Since I never received the call I went forward with showing up at the appointment time.Upon entering the facility, I spoke with a lady at the front counter expressing my question/situation. She checked the notes in the computer and confirmed that my request for a call was noted, but not fulfilled. She was very kind and apologized. I expressed to her that I was asking this question to see if I could save paying a co-payment (to their office) just to get a piece of paper (referral) to go to specialist/testing facility and pay another co-payment. She understood, but was unable to provide an answer. She asked me to take a seat while she got with someone superior to her. I willingly did as asked. After a few moments I was called back to the window where she introduced me to a woman, who I believed was the coordinator of the office. At first glance she seemed very on edge, and almost shaking as if she were overwhelmed. Our conversation was very to the point, where she explained that I must pay the co-payment and continue with my appointment in order to get a referral. I understood and advised that I would rather contact the specialist and get a referral at no charge once I was ready to. The conversation was civilized and I was pleased to have be given the answer I attempted to get the day prior. I again thanked the lady at the front desk for her help is assisting me.About a week later I get a letter in the mail stating that this office is no longer able to take care of my child due to poor doctor/office to patient relationship... My husband (who was also present during the attempted appointment) and I were thrown for a loop by this letter. Considering that our conversations went on without any issues, the only reason I can see for the discontinuation of services is that they could not get what they wanted of me and my insurance company, money! I find this move very immature and petty. There was no need for their actions.Again, I recommend that since this office refuses to assist their patients with a simple request or a simple answer to a question with out funds being exchanged to stay far away!Thank you for reading my story and I hope this helps prevent someone else from being victim of this office and their childish antics.

I feel that Dr.Pham is an outstanding doctor and she walked me and my husband step by step over how to breastfeed perfectly. Before getting her outstanding help i was about to give up and start to formula feeding my son but not any more. We just want to say thank you so very much