Antonio Decarli's Online Review Report Card

Dr. DeCarli just performed a procedure on my Husband and proved, once again, that he is a caring, Doctor who genuinely wants his patients to be healthy. I have seen him as well, and am very sad that he no longer seeing patients in his office, he only performs procedures. I have recently gone to his office and am very upset and unsatisfied. His staff is unresponsive, does not return calls and doesn't seem to have any compassion. They are the direct opposite of everything that Dr. DeCarli stands for. Matt and Laura seem to be the 2 exceptions. Miss Dr. DeCarli...

So sad that Dr. DeCarli practice is going down hill in NSB. Over 2 weeks since my office visit with Kelli , 3 phone calls later, still my meds have not been called in to pharmacy. Looking for a new Dr.

Office uncoordinated: don’t return calls, appt cancelled that wasn’t, published closing time wrong, answering service should be a robot b/c the human I got at 4:50p today, 1/25/23 stinks, hurting your business that much more

I could give the doctor 5 stars. But I am warning people about the office staff. I was scheduled to have an endoscopy and colonoscopy at the same time. I was called the day I started prepping and told that the endoscopy was not covered and could either go through with the colonoscopy or reschedule both. What a time to call to tell me that. Maybe a few days earlier would have been helpful. They had a difficult time scheduling my endoscopy. Finally got it scheduled and I came down with a severe respiratory infection. When I called to tell them that I was sick and possibly needed to reschedule they said I would be let go from the practice if I cancel. I left a message for the office manager who never called me. I left a message to talk to the medical assistant who never called back. The hospital called and I told them I was sick and said to contact my doctor. I called them again. This time the office manager got on the phone and was extremely rude. I was told I would need a doctors sick note to cancel for them to reschedule me. I am a mom and things come up, we get sick. They said my insurance was too difficult to work with, however the next doctor had no issues scheduling my scope. The doctor is wonderful. He is very calming and understanding. Customer service is very important in patient satisfaction. They need some training with customer service in that office.

I love that the staff is friendly and addresses my concerns. I also love that the doctor sits down and takes time to listen. He is also very good about explaining in detail other things I am concerned with. I’m very pleased with my experience and will recommend this practice to others.

Staff called the day of my appt to notify me that he no longer does office vists? Refered to another DR. Made appt on-line received 2 confirmations. Staff still waited till day of appt to cancel? No effort to reschedule. Staff state he only does procedures. Need to uodate on-line info

Staff waited till the day of my appt to notify me that he no longer does office vists? Refered to another DR.

Everyone is just so nice and helpful!

Very professional. I did not wait long from the time my appointment was scheduled until the time I was seen and out the door. This is how every doctor visit should be.

Great bedside manner, very caring, communication is on point! Would recommend highly