Gregory Mercurio's Online Review Report Card

1st week of November, I got a bill for $188.44 from Causeway Medical, which confused me because my PCP visits are $1.00, due to my BCBS insurance (which they said they verified), they never mentioned that I would owe anything else. When I got that bill last week, I called right away just to be told that my visit wasn’t covered, and they advised me to call my insurance, I did and they said that a regular PCP visit should only be $1.00. If I owed more than $1.00, I should have been informed from the get-go because I would have gone to a different doctor. On Friday, November 4th, I received another copy of the bill. Today, Monday, November 7, 2022, I called Causeway Medical about that bill and spoke to Kim, who claimed to be the office manager and refused to let me speak to anyone else (She claimed that she is the office manager and there is nobody else to talk to.) I told her that I have very serious medical issues, to which she laughed. She was nonstop rude. I calmly re-explained the entire issue again, let her know that I spoke with my insurance company. I called Kim back and she yelled goodbye and hung up on me, not even giving me a chance to say bye or ask questions. I wanted her to verify my follow-up appointment date and time, she flat out refused, hanging up on me. I was just trying to get this bill straight. She insisted that Florida Blue was wrong and they didn’t cover my visit. By the end of me trying to clear this up she hung up on me over 25 times and I don’t even know why. She was yelling at me the whole time, while I remained calm because it became VERY apparent something isn’t right. Finally I got her back on the phone and offered to call BCBS with her on a 3way call, so we could all be on the same page and figure this out. Upon calling and entering my info, Kim laughed at me because she thought I owed. Once the BCBS agentanswered and I had her verify that I owe nothing, all paid up. She laughed at me, making fun of me, SIX separate times throughout the conversations. BCBS confirmed to Kim that my pcp visits should only be $1.00. Then the agent said that Causeway Medical processed the claim incorrectly! They billed me for an outpatient procedure (?) (they never did any procedures on me), they billed me per minute of my visit. This makes NO sense! It turned out that Dr. Mercurio treated me for things he did NOT, as well as saying that HE is now my new GI, psychiatrist and neurologist (to which I got billed for each one! Again, makes NO sense!!) He is NOT ANYTHING other than my PCP. ! BCBS concluded that they should not have entered those codes or billed me for them since it was their errors. BCBS said “They should not have taken the appointment without verifying the insurance coverage.” Lastly, per the paperwork I filled out, and the doctor, we reviewed what my history. He agreed to take me as a patient and asked to see me back in 1 month, which I scheduled as I was leaving. Kim got ruder and louder and just kept hanging up on me. She refused to confirm my upcoming appt and said that I don’t have a follow-up. She didn’t know I have proof. She YELLED IN THE PHONE that I don't and that he is no longer my doctor! I was in SHOCK. That's illegal. I BEGGED to speak to the doctor or have him call me back, I was hung up on. Kim wanted proof that I had the appt card. I called back to ask where she sent it, Kim wouldn’t even provide me an email address to send it-which was oddly HER request! Upon attempting to email the card to her, per her request, it turns out that Causeway Medical doesn’t have a website or email address! I called back, she responded saying I will never get an apology from her, if I email my proof that I have she would just throw it away and the doctor will never see it, that I will never speak to Dr. Mercurio. She also said that Dr. Mercurio heard every bit of our conversations.(GOOD!) He SHOULD and NEEDS to know how you treat people. She hung up on me, AGAIN. Once she learned that I have the appointment card and proof that she billed me incorrectly and has been lying to me and my insurance company! I then said, “Kim. Will you please just get on your computer to verify my appointment?” Suddenly since she found out that I have proof and everything I said was factual and the truth, she rudely said the date and time of my follow-up appointment and hung up on me. I had to call back to be sure they straightened out the billing and that upon my return visit and I wouldn’t have to go through ALL of this again.I told Kim refused to apologize for all of the lies, Needless to say, even though myself and BCBS told her that she billed it wrong and tried to help her correct it, she laughed and hung up! The reference number from BCBS provided to me regarding this entire (recorded) incident is #202221350613. The BCBS agents were absolutey blown away by this Kim woman and apologized on her behalf, even though BCBS did nothing wrong, Causeway Medical DID LOTS WRONG!

I think Dr Mercurio is totally professional, he listened to my concerns and he recommended treatments. I'm happy with him as my doctor.

Very good Dr.

If you care about your aging parents, steer them clear of this doctor. I had a bad feeling over the years my father saw him, hearing things like that he had told my normally very energetic father that his fatigue was because he was "old." I have no idea how he missed the proper diagnosis that seems obvious in retrospect. Because symptoms were not looked into properly, my dad's quality of life is forever degraded after his condition became an emergency. I am not writing this review as revenge but to warn others. Find a doctor who listens to you and takes your symptoms seriously.

Dr. Mercurio has a severe case of malignant narcissism, an affliction for which there is no cure. A malignant narcissist is a dangerous being. Sadistic abusiveness is their entertainment. Steer clear.

Arrogant, condescending, grandiose narcissist. Steer clear of this one.

Terrible Dr. and horrible front desk staff. Had high blood pressure for 5 years until he prescribed meds for it. I changed doctors and they refused to send my medical records to my new dr office which is against Federal law!!! Because of an insurance discrepancy and them telling me I owe them money which is not the case

Truly one of the worst, rudest Doctors I have ever had the misfortune to deal with. He does not listen to the patient. Anything the patient suggests he quickly dismisses even when the patient was told by an ER Doctor. I have been told when I spoke of a problem with my health Well Your Old what do you expect. On my last visit he was in the exam room for maybe 5 minutes when he discovered he did not have my lab results in my file he went to get them and after being left in the room for over 20+ minutes I opened the door and one of his staff who brought me to the exam room said Oh he must have forgotten you I will remind him. His Nurse Joan is equally as rude and constantly interrupts and talks over you which tells me she is not interested in what I am saying. In my almost 71 years of life I have NEVER been so disrespected or received such poor care... Needless to say I am getting a new doctor...

Truly one of the worst, rudest Doctors I have ever had the misfortune to deal with. He does not listen to the patient. Anything the patient suggests he quickly dismisses even when the patient was told by an ER Doctor. I have been told when I spoke of a problem with my health Well Your Old what do you expect. On my last visit he was in the exam room for maybe 5 minutes when he discovered he did not have my lab results in my file he went to get them and after being left in the room for over 20+ minutes I opened the door and one of his staff who brought me to the exam room said Oh he must have forgotten you I will remind him. His Nurse Joan is equally as rude and constantly interrupts and talks over you which tells me she is not interested in what I am saying. In my almost 71 years of life I have NEVER been so disrespected or received such poor care... Needless to say I am getting a new doctor...

Truly one of the worst, rudest Doctors I have ever had the misfortune to deal with. He does not listen to the patient. Anything the patient suggests he quickly dismisses even when the patient was told by an ER Doctor. I have been told when I spoke of a problem with my health Well Your Old what do you expect. On my last visit he was in the exam room for maybe 5 minutes when he discovered he did not have my lab results in my file he went to get them and after being left in the room for over 20+ minutes I opened the door and one of his staff who brought me to the exam room said Oh he must have forgotten you I will remind him. His Nurse Joan is equally as rude and constantly interrupts and talks over you which tells me she is not interested in what I am saying. In my almost 71 years of life I have NEVER been so disrespected or received such poor care... Needless to say I am getting a new doctor...