Avante At Ocala's Online Review Report Card

Staff are nice facilities are clean food is good Joe the administrative head is very fair and attentive over all its a good place. Although they are experiencing staffing issues they are using traveling Agency Nurses and they just can't be relied

Very  good  place  for rehab  good health care  and great  administration  clean  .and good  food nice people  nice facilities.

My Sister had a replacement Knee surgery at West Marion Hospital and then sent to rehab at Avante Skilled Nursing and Rehabilitation today. Transport dropped her off today just a little after noon and she was placed in room 312 bed B. That was it .... other than a staff member that came to sweep the floor the room had never been cleaned. She received her last pain medication an hour before leaving the Hospital. I got a call from her in tears. No pain medications , no staff and when I called was told the nurse was making her medication rounds. Shortly there after I learned that the morning nurse never bothered to log any information in regarding Estelle's medications. NOTHING . My sister now in tears and her knee was so badly swollen because they hadn't even bothered to fill and hook up her ICE cooling machine for her knee that she was ready to call 911 and go back to the ER. LYNN that answers the 732-0042 line couldn't get ahold of anyone the first time I called but then transfered me to another party who "HUNG UP ON ME" . I called LYNN back and she said she would try to get the nurse on duty and call me back. SHE DID but said that no medication had been logged in for my sister and she wasn't able to get ahold of the nurse. ---- At that Point Estelle said to please just come and get her. --- If you have a loved one --- Don't consider this place and inform your doctors and insurance companies also. As she exited the facility , they had the Chief person directly below the Director tried to convince her to stay . Claimed their establishment was 5 star. That might have been true when it opened years ago but the evening meal wasn't even fit to feed a dog.

Everyone I have met here, support staff, technicians, certified clinicians, and administrators express a genuine desire to help long-term or temporary residents, and their family members. They enjoy their work, and despite what we all know about working anywhere (asked to do more with less), I have not met a single person at Avante who has treated me with less than kindness and professionalism. I’m sure someone working here is stressed and in a bad mood, somewhere around here, yet what I see is employees who consistently put understanding the needs and anxieties of their clientele first. Thank you, Avante.

My mother was transferred to this facility in Ocala at a moments notice. The staff was attentive and the residence was clean. She referred to her stay there as "the hotel!" Which means she was taken care of very well by the staff.

Everything is fixed and everything is awesome here at Avante at Ocala. The nursing staff, housekeepers, dietary, and therapy are all #1. And the facility and is very clean.

This place is horrible! I would not feed their food to my dog! Some nurses were nice, most were rude and very unpleasant. The physical therapist were very nice and helpful. DO NOT GO THERE!!

If you want your loved one to die a horrible death then put them in this place! This place should be shut down, absolutely disgusting!

This facility is deplorable.  This care is not even sub-standard.  I took care of an elderly lady that has thankfully passed away.  I was lucky enough to be able to get her out of there and into hospice care at an end-of-life facility.  To think of her dying in that place was more than I could stand.  Some of the staff was very caring, but she sustained serious injury after serious injury and the last one was not even reported to me.  She had bed sores and when she was unable to feed herself, it depended on how much personnel was available if she was fed or not.  They are routinely understaffed.  The facility is rundown and unclean.  Clothing is lost in the laundry and never returned.  I made daily visits at many different times during the day and the conditions were the same whenever I visited.  Management is surly and uncooperative.  If you have any kind of choice when you need nursing home care for yourself your loved one - choose another facility.  They show up at the hospital and talk a good game, but they can't deliver the goods.  Once you are there, it is almost impossible to get out.

Father was admitted for 23 days. He did not have any family in the state and our only means of communication was reliant on the staff facilitating us talking to him. Yet, it took two weeks for them to even realize both phones in the room didn't work and then another week of calling everyday constantly asking for the phone to be fixed and then Sue the North Wing Nurse supervisor physically had to get the maintenance man to come fix the phone. In weeks of calling multiple times a day to speak to my sick, frail, alone elderly father I got through to him maybe 5 times. On top of that when finally are able we have him transferred to near us he looks like he's been shut away in a prison camp, haggard and unkempt with severely cracked lips and tongue caked in dry skin which was accumulating at the back of his throat. We were told this was due to a basic lack of oral hygiene care. I shudder to think what else they were negligent about but I will never know as my father passed away 4 days after being transferred to a different facility. Shame on me for not checking their Facebook page before my father was transferred there. They have absolutely have no transparency since they do not allow vistors to post to their page or write reviews. The only option available is to recommend them. On top of their disregard for customer feedback the pictures they feature on Facebook are mainly focused on their staff showcasing how they treat them to catered meals, parties, and desserts. With my father looking as he did I am sure he wasn't considered good "Facebook" material.