Express Ortho Urgent Care Clinic - Ocala's Online Review Report Card

Thank you Dr. Key for seeing me today. I was a walk in and was in extreme pain from a fall. Dr. Key while you looked at my file on the computer what I saw was a genuine caring doctor for saying "there is nothing I can do for you". Thank you for being straightforward and honest.

I don't know how to even begin to list my complaints with this institution. The number of red flags keeps going. I just filed a grievance with my healthcare provider today 10/29/2025 given the abuse I have suffered with the Orthopedics institute after a 3rd party conference call between all of us. My healthcare provider is completely in tune with me filing a lawsuit against this organization and is willing to testify to the negligence I have received from the orthopedic institute and has personally advised me to seek immediate health care at another facility. I will try to update all discrepancies and matters at the lawsuit proceeds. If your seeking medical attention I can only advise to go elsewhere!

Long story short. Knee injury. Had cortisone injection. Reaction to the injection was not good. No way to communicate with them thru the so-called patient portal. Tried making another appointment MANY times. You just cannot reach ANYONE there. Tried to call Dr. Key's office directly but they don't answer. Their main switch board person sends me to the same individual who doesn't answer. The whole "institute" is just pitiful. I wish I could find a practitioner who treats me as I treat my own patients/clients.

Only one shoulder surgeon who did not show. What a joke, that is twice he was a no show

Excellent patient care and dr and staff are caring and thorough . Highly recommend this group

Dr. Goldstein cannot keep an appt. My first appt I waited for 2 hours after the scheduled time. The follow up after my surgery I waited almost an hour after my appt time. It's frustrating, as a professional, when other professionals cannot meet scheduled times. I cannot recommend this doctor or this practice if you value your time. I've had a better experience with the Gainesville location but unfortunately they did not have a doctor with the specialty I needed. I will ot come back to Ocala TOI.

I went here back in 2011 for elbow pain and again in 2018 for my other elbow and recieved prolotherapy injections which helped immensely . Fast forward to today ... xrays taken, 2 different people seen, only to be told by Dr. Wilt that they can't get dextrose solution even though they are still trying. Why couldn't anybody tell me that when I made the appointment, after arriving, or during the entire process where I told them what I was there for? Dr. Wilt said that they could do PRP therapy and it was $575, or they could give me a steroid injection. I was not happy about the whole process and the lack of professionalism. I left without having anything done to help me. I will no longer refer people to go here. It was good the previous two times, 2011 and 2018, but the Dr who treated me those times has since left. How can a big medical facility like this not be able to get dextrose solution?

Dr. Rogers did my hip replacement and it went fine. I have had other treatment from other doctors in this group and they have all been wonderful. I never had a problem with any of the staff. My husband also had surgery by Dr. Rogers and his recovery was excellent. I would recommend these doctors any time.

Save your time and go to an orthepedic office that carea about you. I saw Dr Goldstein and he seemed nice and knowledgeable, but his staff is awful. They don't care about you, assisting you or calling you back. YOU are NOT important to them. I was called by his surgery scheduling staff and asked to return their call. I called back within the hour and never received a call back. I tried 3 times that day and 4 times the next day. I received a call back only after telling them I would call the VA and complain about treatment. I was told during this call that they only schedule on Wednesday and Fridays. I was assured I would get a call the next day - which was Friday. On Friday I call after 11 am as I had not received a call yet. I called 3 more times (for a total of 4 times that day). I again threatened to complain on the 4th time. After the 4th time, I got a call back. I was told the scheduler had left early and she would call me back on Wednesday. I told them not happy, but would wait. NO CALL ON WEDNESDAY. This staff does NOT care about the doctor's patients. We are not important so therefore do not deserve any consideration or help from them. I have called the VA and complained and asked to be sent to another doctor. I will NOT be treated as not worthy of being respected by them. Their lack of respect is disgraceful.

Do not have therapy at the Orthopaedic Institute. Find a clinic where the therapist works with you the entire time. At the Orthopaedic Institute, only 20 minutes was spent with a therapist. I was charged for the full hour, but the therapist saw 3 patients during that time. I saw a different therapist every time, so time was wasted when I had to explain things again. After the therapist, I was sent to do exercises on my own. One time the exercise station wasn't set up right and by the time I figured this out on my own, my time was up. Staying on schedule seemed to be the priority. I changed to a clinic where I saw the same therapist for the full hour each time and where I got help doing the exercises the right way.