Apg Healthcare's Online Review Report Card

I had an extremely frustrating experience here. I made it very clear from the beginning that I did not want a holistic approach to my care. Despite this, the nurse practitioner I saw completely ignored my concerns and continued to push a holistic treatment method anyway. I filed a formal complaint about being dismissed and not listened to. The response? They tried to assign me to two more providers, both of whom openly advertise holistic approaches in their bios--one even emphasizing "inner peace" as a treatment focus. That is not medicine, and it's not what I asked for. To top it off, the original provider quietly changed her bio after my complaint--swapping out the word "holistic" for "comprehensive"--without acknowledging any wrongdoing or actually changing her approach. It felt like a PR move, not a commitment to patient care. I ultimately discharged myself. If you want providers who actually listen, respect boundaries, and stick to evidence-based care, look elsewhere.

The standard of care leaves something to be desired but isn't terrible. They do offer remote visitation, so that's nice.

If you care about your loved one at all do not go to Dr. Nard .My son was was his patient and was acting very strange and I called the office and I said please tell Dr. Nard and we need to get in to see him . I called a few times . They never got back to me and a week later my son killed himself .I came to find out the front desk people never told Dr. Nard I called . These people do not care at all about people .Avoid at all costs . When we were looking for for a Dr. in this area ,I read all the bad reviews and didnt heed them because I thought those are just disgruntled people blaming the Dr. ,but I really wish we hadn't chosen this Dr. and practice . The death of my son as definitely woken me up to the fact how little these people care and what has happened to the healthcare industry .

I have never encounter a mental health facility that cares more about an apology than the health of the patient. My daughter is 21 and is going through a lot in her life. She saw a doctor here and then discharged herself from services. Humm...you know that mental health patients don't always make rational decisions and yes she was rude. She was hurting and couldn't see straight. Well, fast forward 2 months. She is ready to begin treatment again, and the office refuses to see her because she discharged herself and was rude. So, you are going to take a patient that has mental issues, trust issues, and more and make them apology before you will consider to see them again. Compound her feeling of lack of trust and worthlessness by someone who is suppose to help. When the patient is crying, feels worthless, and is begging for help, you want an apology?!?!?!?! To make matters worse, the office/same doctor sees her sister. They know us, their lives! How in the hell to take someone who is at their worst asking for help and turn your back on them. If you are wondering why people commit suicide, this is one example of why right here! Thank God my daughter has a family that loves her and will go to the ends of the find and get the help she needs.

My fiancé was seeing a doctor here who he loved. However, they billed him incorrectly and ran his wrong insurance and REFUSE to fix it. They denied him access to his medication unless he paid the $1k he "owes them". How do you run someone's insurance wrong and refuse to take fault or fix the issue? He's been battling with them and insurance for months and in the process these people sent him to collections because of THEIR mistake. Reading through the reviews now, I see he is not the only person they've done this to. DO NOT make the same mistake he did and just find a different practice there was plenty of good psychiatrists out there. Not sure how someone hasn't sued and put them out of business but now. Absolutely horribly ran office and the billing lady is 0 help when these are HER mistakes.

I'm torn. I remain at this hellscape because my provider is AMAZING. Dr. Jeter is the best doctor I have ever had, let alone the best psychiatrist. I could not ask for a more empathic doctor to be thoroughly invested in my care and more than willing to listen to my side of things. If he wasn't there, I would immediately give them 0 stars. The office staff are extremely rude and notoriously difficult to get in touch with. They require you pay before your appointments and always mess up and charge you even if you've met your OOP. The refund is near impossible. I'm completely denied access to my doctor. He says things like give me a call if you need a sample or have a question. My pharmacy messed up my medication, so I did call for a sample to hold me over for a week, and they never followed up with me or responded after they said they would look into it and left me without medication for a week. And no way am I paying $135 not billable to insurance to ask my doctor a simple question or $50 to ask him to sign a form. The inundation with rude text messages warning about increased rates for cancellations and reminding you about extra charges are a weekly annoyance but you don't want to unsubscribe and miss something actually important. The number of times they need me to update my information is also frustrating, every few months I have to fill out my paperwork again. Why??? There is no patient care or concern. The office staff needs to be fired and replaced with a TRAINED staff that has compassion and kindness, regardless of how many people might get under their skin. If mental health isn't the field for you, then get out. You're destroying the mental health the doctors are working to heal. So I don't know what to tell you; if you can get in with one of the great psychs here, it's probably worth it. If you don't have a complex case and are fine with generic services then go elsewhere. If you do and don't think you can handle it (because honestly those of us here barely can), steer clear.

Truly the worst mental healthcare I've received. My psychiatrist was Dr. Nard and the way he treated me in meetings was incredibly disappointing. He blamed me for being assaulted & raped as a child, then stuffed me up with random drugs claiming they would 'help' everything but he made things so much worse. I already deal with intense nightmares and flashbacks so to hear from a mental health professional that it was my fault that I was raped AT 9 YEARS OLD was incredibly saddening. Please, if you are struggling with mental health, don't go here. I firmly believe that those struggling with very serious issues should receive all the love and support in the world, no one should be blamed or ridiculed EVER for being a survivor of sexual assault. Very disgusting practice.

Dr Mayne has zero real regard for her clients and almost every single appointment would just say well let's just keep you where you're at on meds. Then I told her I need an adjustment and for over 4 visits straight not listened to a single concern and said we'd address next visit. And every single appointment I've ever had my prescriptions have been sent to the wrong pharmacy. I have updated it with their staff but they're just as cold if not colder than Dr. Mayne. Then I need a tablets because insurance didn't cover caplets and that became an issue every single time. They told me they would fix it never did so after my appointment I would be out of meds and sometimes an additional week to get my medication. I've shown up to their office crying and saying I'm not leaving until you fix my medication and then argue with me instead of help me. They are the worst people to be dealing with depression and mental health. This place gave me a complex. And the very last time when I finally had enough of not addressing my issue Dr. Mayne pulled a power trip and refuse to give me medication after paying $140 for the appointment.

To say TERRIBLE would be an understatement. If you have a need to speak to someone you would be better off calling a tech person in Pakistan. You might not understand them, but at least you would have a human who would try to assist. My wife has been under their care and has had a terrible reaction to medication they prescribe. We have called more time than we can count so I suggest you look elsewhere. Very sad. One star is to many

As a person in need of help I was treated as less than human and kicked to the curb without hesitation. One psychiatrist pushed addictive medication on me. When I switched, the next psychiatrist miscommunicated information, cast the blame on me and threatened me with dropping me as a client. I would not recommend APG to my worst enemy.