Aspen Dental - Orlando, Fl's Online Review Report Card

Very nice and lovely people there....

I had a very poor experience at this office. First, they sent my claims to the wrong address, so my insurance company never received the bill. Then they tried to balance bill me rather than look up where to submit claims. The bill was $809 for standard xrays, an exam, and a small resin filling which is unbelievable! Then, when I went to the office for my scheduled cleaning and they denied me service because they said that I had an "open balance." Next, they stated that I needed several root canals, crowns and fillings and that I might need a gum treatment. My total after insurance payments would have been over $5,800! This was insane. So, after all of this I decided to have a consultation with Dr. An at Healthy Smile Dentistry. Dr. An is a holistic dentist who gave me an honest assessment. He stated that I needed 1 crown and 1 small filling and my cost would only be roughly $650 after insurance. Aspen dental quoted me stuff that was not necessary and this would have destroyed the natural structure of several of my teeth while pumping me full of chemicals. This is a scam! Avoid this office! They are unprofessional and they are just trying to increase their sales while ruining your teeth!

Fantastic option for emergency dental. Due to the storm, I could not see my regular dentist for a few days and everyone in the office here was extremely professional and took care of me in the interim while I wait to go to my regular office.

You deserved ZERO star !!! Worst dental work ever !!! I scheduled for my husband at 9:45 am for new patient cleaning. We have been waited until 11:30 am…and they done nothing only x-ray…Almost 2 hrs !!!!! I asked what are we waiting for…She told us that waiting for doctor go through verify insurance and waiting for treatment plan..She also told us that they are not going to do cleaning if she doesn’t get treatment plan… I do understand for the new patient process that will take longer than usual BUT leave us waited for almost 2 hrs and done nothing only X-ray…this is unacceptable!!!! We are not returning !!

Aspen Dental took great care of my dental needs. Throughly explained my procedure and took good care of me.

Worst place ever !!!!!! I scheduled for my husband at 9:45 for new patient cleaning. I do understand that for new patient will take longer time BUT ......after call the name and done with x-ray ....they leave me just sit down and wait .....until 11:30 !!!!! Still do nothing. It was almost 2hrs !!!! When I asked for how long it will take for the process.. She only told us they are waiting for doctor going through for treatment plan and they can start cleaning ...!!!! I am not going back for sure !!!!!!! for my experience I scheduled for new patient at other place. I never had this experience!!!! All process done within 1 hr for new patient including x-ray , deep cleaning and treatment plan.

God led me here and it proved to be worthy. I got great service from the phone to the chair. The staff was very patient, informative and upbeat.

The Greeting for the office said the office was closed. That message was for Thursday not Friday it should’ve been updated, I had to call the Emergency number to speak with someone. Finally the lady that I spoke with didn’t understand or listen to me while I was speaking to her, continuous interruptions. The other4 Ladies there were EXCELLENT!!! Doc even hummed tunes during the extraction! ;))

Wonderful experience. Staff was amazing and so friendly. Looking forward to a new smile.

They are the best, they treat you very well, very helpful, very friendly and always have a big smile to the patients.