Bay Hill Family Dental's Online Review Report Card

I had a terrible experience at this dental office. I needed an emergency tooth extraction and called ahead to confirm they accepted my insurance, which they said they did. When I arrived, I was told I had to pay upfront, and the insurance would reimburse me later. I was in severe pain, so I paid using the last of my funds. The extraction itself was rough. There was no assistant to suction, and I wasn't given a bib. At one point, the receptionist came in and saw me in distress, but the dentist kept working without much care. Afterwards, I was told again that the office would submit the claim for insurance reimbursement. This was on August 27th. It's now October 17th, and despite following up multiple times, the claim has not been submitted. My insurance informed me that reimbursement should go to the office, not me, which hasn't happened. I deeply regret going here. The dentist lacked bedside manner, and the whole experience was the worst I've ever had - worse than other molar extractions and even root canals I've had abroad. I paid about $680 for an X-ray, a cleaning I didn't want, antibiotics, and the extraction, whereas I paid just $380 for a similar procedure elsewhere a few years ago. I feel taken advantage of and wouldn't recommend this place to anyone. Avoid this office at all costs.

Very happy here. Great dentist and staff.

Terrible experience - emergency dentist SCAM. avoid at all cost. This practice will take your money and not take care of you. multiple complaints - check out google. He has his friends write fake reviews - so do not believe the positive reviews

I am so thankful for this dental office! They saved our vacation. Long story short...I started getting a toothache on the 2nd day of our vacation. I thought it was just tooth sensitivity but it was getting progressively worse. At bedtime last Saturday night, I realized it was bad enough that I couldn't sleep and we were supposed to go to Epcot the next morning. I was in tears and started searching. I found this phone number for a 24 hour dentist and decided to give it a try. Great decision! He asked me what the issue was and said it sounded like an infection. I sent him a picture of the tooth that was hurting. Within 15 minutes, he had called in a prescription for antibiotics for me to a 24 hour pharmacy close to my hotel. Once I had my antibiotic and took OTC pain medicine, I was asleep by 2am and my family and I made it to the parks and enjoyed the rest of our vacation! By the end of the 2nd day of antibiotics, I had no pain but he told me if I still had pain, they could get me in first thing in the morning to fix the issue. Thankfully I didn't even need to do that. So thank you, thank you, thank you!!!

Never ever go here! He saw my husband charged us about $950 for a tooth extraction, took forever to pull that tooth out after using a drill, pliers, and so much tools he finally pulled it out by breaking it into peices, then he made me sign a paper stating that peice was left and he's unable to pull it out due to it being close to a nerve. He stitched my husband up and sent him home. Today we are at another decent dentist and he did xrays and said the tooth is no where near the nerve. And that this quack made it actually more hard for them. I'm warning you guys do your research and don't be fooled! He was also yelling at his nurse with him because he was getting tired of pulling the tooth and it wouldn't budge. Also if they say give them the insurance info they will bill and see if they cover, don't..

This man os a butcher. Broke 2 teeth putting in a bridge and billed me for them to be fixed. Oral surgeon he sent me to told him i had a tumor on my jaw he blew it off and said don't worry about it. It is now causing numbness and pain on nerve. I need to a oncologist to see what to do. AVOID THIS BUTCHER AT ALL COST UNLESS YOU HATE YOURSELF OR THE PERSON YOU BROUGHT. HE IS ONLY AFTER MONEY. HE TREATS WOMEN LIKE CRAP ALSO.

Great dentist. I can't say enough good about this husband and wife team- they are extremely thorough and have practiced a very long time in the Orlando area. I've known people who have gone to them for years and they are beyond thorough and will help you with your teeth and make sure it's done correctly and the best way possible. Highly recommend!

First, if you check the Google reviews you will see that this practice replies to poor reviews with giving out the patient's phone number in a petty way. Who does that? Second, they are not a true emergency dental practice as they go by appointment's only. At least, that is what I have been told when I call. They are always "too booked". Third, they prescribe medication based on a short questionnaire which has questions such as, "Are you in pain?" "Are you experiencing swelling?" - So, yes they prescribe medications without seeing the patients first. Instead, they go off of their symptoms. Fourth, the man who answers the phone seems to have a attitude or just a voice that is tired of working and is ready to retire. As he said he has been with the practice for many, many years. When dealing with patients who have pain, I would expect a little more empathy being shown.

Wonderful dentist. Took me right away and fixed my tooth in 1 visit. Recommend to friend and family!

This practice claims and advertises on their webpage to be a true Emergency and Urgent care dentist. However, they are NOT. They may have someone filtering calls, but for the most part is only a phone consultation. First, I called after hours with no answer, left a message and got a response 7 hours later. Second, they offered me to book an appointment 2 days later. WTH!!!. Claiming that were all booked up. How is a 24 hr dentist office all booked up continuously? When I asked which hours they were seeing patients today (Sunday) the manager responded with 8-5. Which means there is no staff on call or at the office after hoursto take care of true emergent patients Moreover, when asked if they had patients at 10 pm or 1am today, they didnt know how to answer. Leads me to believe they are NOT truly 24hr operation as they claim where they can have a patient come in at any time of the day, with staffing that will answer phones any time of the day, or even walk-ins for significant trauma. Terrible. Shameful