Brian Spector's Online Review Report Card

Brian Spector is the best and I had a wonderful encounter with him. But the problem is his office management and even billing. They keep resending a bill to me that I had PAID twice and still they call me for payments for the SAME bill and when I told them I made it through their portal, I even have bank statements of it. They state "OH I don't see it". Instead investigating the problem on their end they still asking for payment that they had received. I even called my bank and my even verified I made double the payment even though it was only one payment. The doctor is awesome but his office is with scheduling and billing is terrible. I would not advise anyone with good, decent insurance to go there at all. I can't imagine them doing the same mistake to my insurance.

Dr. Spector himself is great and I understand things happen, however his staff needs to pay a little more attention to patient's needs and their provider's specialties....they do NOT know what they're doing. I work in a medical office and this is absolutely NOT how things should be done if you want people to trust your practice and providers. To have an appointment cancelled three times/rescheduled twice, just for them to inform me that they do NOT have a return date for my provider AND the one I was rescheduled for doesn't specialize in what I need; is very unprofessional. AND after being on their schedule for days, they wait until the day before the appointment to inform you! They do a great job of making you feel as if you are a thought and not a priority. I 100% respect Dr.Spector as a provider, but I do not trust his office staff!

I was referred to Dr. Spector in early Jan. 2023 for breathing issues. It is now March 26th, and I still have not seen the doctor. I had to wait a month for the first appointment - which they canceled ONE HOUR before the appointment (a lunchtime “emergency”). I had already left work and was driving to the office. They then made me wait another three weeks for a new appointment - which they also canceled, saying Dr. Spector is out of the office for the week. I gave up after I could not get a hold of them to reschedule. Unprofessional staff, and based on the reviews I see I’m not the only person who has experienced issues. I’ve had enough, and am moving on to a doctor who has at least a baseline respect to patients.

While for 8 years we always respected Dr. Spector, we will not use him anymore. I personally had pressure/clogged ears for 2 days. I went to see his PA Farita. She immediately sent me to the audiologist in their office. I was told I had terrible hearing loss. Not true. My husband paid $6500 for non-working hearing aids there 4 years ago. It appears to be quite the racket. Where I respected Dr. Spector as a doctor, we no longer trust his office. A day later I went to the local CareSpot of Orlando Health. Their doctor was shocked when I told him what happened. After looking deep in my ear, fluid was found. He prescribed 7 days of Prednisone 10 (7 pills) and a 7 day course of antihistamine Loratadine 10 (7 pills). I am fine. Fortunately, he knew the correct treatment and diagnosis. Who gives a person with pressure in their ears a hearing test? If you answered “nobody in their right mind”, you win! Wish there was a zero star!

I was referred to this office by my dermatologist and came in as a new patient in September 2022 to look at a cyst on the side of my face. Dr. Spector looked at my cyst and told me that I would need surgery to remove it. I was told that a surgery scheduler would reach out to me within two weeks to schedule my surgery. It is now February 2023 and I have not gotten my surgery scheduled. I have called the office and surgery scheduler's extension countless times and I have yet to get a response. I have left numerous voicemails and nothing. I have reached my wits end trying to get in contact with someone that can get my surgery scheduled. I will be moving on and will be finding another office that can meet my needs. This office clearly doesn't see me as a priority or even a thought. Please if you need urgent care, this is not the place!

The doctors are good but I am extremely furious right now, I knew I was going to be late so I tried calling them but NO ONE ANSWERS the phone at this place. So I chanced it and drove 35 min across town and they said sorry, the doctor can’t see you and that their phones are answered by a call center. What kind of doctor office doesn’t have a phone?

Had a scary procedure go very well. All took good care of me. . Left msg and they returned my call.

I took my wife here after she had Covid and developed an ear infection with ringing, vertigo, and dizziness. First PA had to get a second PA to say she had a retracted eardrum which can cause all of her systems but instead of trying to solve this first they decided to say she should get an mri to check for a brain tumor and schedule a bunch of onsite tests and therapy to figure out the “true cause” of her post-Covid dizziness. Talk about blind leading the blind here.

While Dr Spector is very nice, getting through to ANYONE at this office is impossible. You can hit any button on the auto pick up and it goes basically nowhere...no one answers the emails for an appointment...I placed three emails and none were returned...by some miracle I finally got through to someone on the phone and was able to get an appointment...now I need to move an appointment and getting through now is nearly impossible after calling off and on for nearly 3 hours I still can't reach anyone there....

Without a doubt the most horrible front desk experience in my life. The two girls at the front extremely rude. I came in to get a mask since I could not find one. I asked for a mask and said they do not give them out. I said I do not have one, they said you can't be in here without one. They continued to be rude and nasty and could not help me. I drove 40 minutes to get here and did not have a mask. I can't tell you how bad this office is. never again