David F Cowan's Online Review Report Card

My entire family, from daughters of pediatric age through my 97 year old mom, have been using all of the Doctors and Nurse Practitioners at Primary Care for over 2 decades now. Dr. Cowan is my FAA Medical examiner, also. I highly recommend this facility and any of it's staff for excellent primary care.

This office has a fax machine that can't receive, has no e-mail capability and no one can get a text. Get up to date, Doc.

Dr. Paul is the best doctor I’ve ever had in my life.

Over 2 yrs going to this practice, almost exclusively seeing Dr. Allison Barnes & I still feel she's the Best! I don't trust physicians with ease, but I trust this one. She is unafraid to try something new if she feels it could help, even in the smallest way. She listens carefully & seems to trust in how much I Know about my own body, instead of only telling me what she thinks she knows. Big Difference from other doctors. Turn around time for nurse calls can be too long, but Barnes is Great!

I love Dr. Paul and Shanna and Dr Paul is awesome and very knowledgeable. I love him he's the best!

Cowan is a great doctor. Been coming here for years.

The staff is knowledgeable and very courteous

I am going to start off by saying that the doctors here are excellent. My wife and I see Dr Stapelton and she is amazing and very respectful... now to the bad... the office staff and SOME of the nurses are in serious need of lessons in customer service. I was referred by Dr Stapelton to a specialist which required a script and visit notes to be sent to said specialist before an appointment could be scheduled. This took place on 2/16. Keep in mind it is now 3/3 and the specialist does NOT have the necessary documents. The staff for the specialist AND I reached out to the office staff multiple times and left a total of 5 voicemails. When I called today (rightfully upset that it for some reason takes 2+ weeks to send records down the street), I finally spoke to Dr Stapelton's nurse who simply stated..."I didn't get any messages."...Really?!...Really. No apologies. No reassurance. No offer to make it better. Just automatically on the defensive. And to top it off she immediately transfers me to the back office supervisor(without telling me why she was transferring me). When I asked why I was transferred, the office supervisor said that the Nurse stated that I "didn't want to speak to her anymore." Funny because I don't remember saying that or asking to be transferred but...ok. So I re-state my issue and the office supervisor says to me, "well if she says she didn't get your messages, then she didnt get your messages and I have to respect that" ...really?!... even though she just lied about why I was transferred. Lots of credibility there (sarcasm). At this point I was furious and I told her that her customer service is not that great and she proceeded to say "Well, I think its just fine"...Right. Um no. I was never given apology. I was never assured that the records would be there. Just straight attitude from both women. I'm sorry about the length of this review but people need to know what they are getting into with this office. I used to think it was great that I never had to wait when I came here... now I know why. This practice has just lost 2 more patients(me and my wife).

Very friendly staff. Great service. Quick in and out.

I've been in the medical field for 44 years, and a patient at this practice for 13 years. I find this office from front desk, doctors and PA's to be outstanding. I refer many patients to this practice and they too always, thank me for