Downtown Surgery Center's Online Review Report Card

I give this place three stars due to an issue I’m having of waiting for a refund on a copay. They claimed they sent me a refund, but it turns out it was mailed to the wrong address. Spoke to their corporate office once and was given the run around and then told they need to stop payment and reissue check. Two weeks later and I’m still waiting for my refund. My voicemails to them go unanswered. Good luck getting any money back if you have overpaid them or are owed money back for any reason.

I never bother to write a review on this facility but their billing system somehow wants me to pay double the price after I have already pay them before and now charging me fees because I chose to ignore the stupid bill that is the same amount I have paid months ago through carepayment party and they’ are saying that it is another group that I owe. This is so confusing these medical billing system is trying to get me confused in order for them to force me to pay the same amount bill that’s already been issued long time AGO!! So please be aware of their stupid billing system is not worth to go here and they will charge you lots of thousands for just one FINGER. Do your research well people. Good luck!

I was hesitant and almost canceled many times because I never met Dr. Newsom before. I have had surgery many times before, but I usually know my surgeon well before they operate on me. I am thankful that I did some research in order to reassure myself and took a leap of faith! Dr. Newsom is very friendly, knowledgeable and an excellent surgeon. He is patient and willing to answer questions and explain things. The nurses were amazing! They made me feel calm and safe! Excellent nursing team! In the operating room, the Nurse and Surgical Tech explained everything to me and told me what they were doing step by step. The music was positive and relaxing! The announced Dr. Newsom's entry and Dr. Newsom told me what he was doing step by step and I could not believe that the Preparation took longer than the surgery! Dr. Newsom made sure I was completely numb, and he did not hurt me at all! The actual surgery did not hurt at all! The post op instructions were excellent! I did have a question and Dr. Newsom texted me back within a couple of hours. Then he called me to check on me before he went home for the holiday. Dr. Newsom really does care for his patients! After surgery, while I was trying to get dressed, I could not put my bra on or brush my hair. Nurse Ashley went above and beyond by brushing my hair for me and helping me get dressed! The entire staff was friendly, kind, compassionate and made a scary experience pleasant! The only thing that could be improved in the long wait in the waiting room. The patient before me complained she was waiting over an hour and a half to be taken back and prepped for surgery. I had to wait at least 45-60 minutes to be taken back. Make sure you bring a book or something to keep you busy while you wait. Once I was taken back, things went very quickly, and I was home in no time! I would highly recommend this surgery center!

Not organized, poor service.

These folks are the best! The most caring, kind and understanding professionals you can get in this business.

update, 17 days after surgery, money refunded The staff is AMAZING. Thank you for that. I really want to give the Staff ☆☆☆☆☆ 5 stars. However, The Downtown Surgery Center required us pay $846.72 prior to the hand surgery. Our out patient ASC Co pay is only $250. After confirming this with our insurance company, I called the surgery center to request the difference back, the credit department told me "when your insurance pays us we will refund it back to you via your payment method." I do not think that is how it is supposed to work. I think 3 stars is generous considering they are sitting on my $596.72.

This facility was filthy. The surgical staff was horrible! By far, the absolute worst experience of my life.

Amazing Doctors & Staff…

RUDE, SLOW, UNPROFESSIONAL

I was worried comming here based on the reviews, but I have to say despite the reviews I'm really happy I did my surgery here. Front desk gentleman was ok, he was very nonchalant, which made me nervous because this was my first time having surgery and I told myself I could imagine how everyone is going to be in the back. Don't get me wrong he wasn't terrible just not welcoming either. Once I was called back by nurse Ashlyn I can't remember if that was her name, but she worked at Winnie Palmer hospital and is new there. I can't say enough good things about her from her tone to how comfortable she made me feel and just how you can tell she cares and in a field like this we need so many of her. Everyone before surgery that I spoke with made me feel like they had me and there was nothing to worry about. After surgery I had the sweetest nurse which I hate that I can't remember her name, but she helped me get dressed and was such a beautiful soul. Keep up the good work ethic as I know in the medical field you have to move so fast yet be precise and people sometimes loose site of how the patient might feel in the moment of their surgery. My experience here was exceptional and couldn't ask for more.