Salma Elfaki's Online Review Report Card

Best pediatrician ever! The whole staff is just absolutely amazing!

Unfortunately, we didn’t have a great experience with Dr. Elfaki. She only saw my autistic son once and immediately referred him to a neurologist for a routine MRI. I thought it was strange, since he didn’t have any seizure/epilepsy history. Few months later, I have reached out and asked for a referral for a developmental pediatrician and equine therapy. After two weeks of making calls and having various conversations with the same nurse/medical assistant, I was told that she can’t give me the referral and that form for equine therapy “is not urgent”. I’m sorry, but that’s not how a pediatrician should attend her patients. Needless to say, we’ve already found a different provider who was more than happy to attend my son’s needs. If you have a doubt, keep looking for a another pediatrician.. your kids deserve to be treated with respect and urgency.

This has been my family's pediatrician since she started & it has gone downhill in the past couple of years. Will be looking into finding another provider, especially after this week's mess. Extremely disappointing.

Always attentive to the issues we have and will address immediately. Always reassured that our child is well taken cared of.

My childrens pediatrician from birth has retired and thought I'd take my kids to this practice since its very close to our home/school. I have had 3 appointments and each time I have left I have thought to myself 'these doctors have poor bedside manners.' I have seen both doctors now and still feel this way. My youngest had gone in for pink eye and she spent 5 or so minutes asking my daughter if she bathed regularly because she 'looked like a dirty girl.' I had just picked my daughter from school. Whether or not my kid looked dirty- there is a way things should be said and delivered in front of a child. Today I took my other daughter- the first time we went she emphasized several times on how dark my daughter is. Today- as shes walking in she exclaimed 'MY GOD! You are 14 shades darker today!' That is our skin color. No one has gotten 14 shades darker. Again- there is a way to say things ESPECIALLY in front of children. Will not be returning.

We just switched to this pediatrician and she's absolutely fabulous!! I love how she treats my kids, gets their input and takes her time to listen to my concerns. She's very attentive and sweet!! I'm super glad we switched!! She's definitely recommended!!!

The level of collective incompetence in this office is concerning especially when you consider they are in charge of children's healthcare. It is near impossible to get ahold of anyone in this office to even schedule an appointment let alone any type of follow up or concerns you have for your child. I have a newborn that was experiencing reflux issues as diagnosed by this office. They prescribed us an antacid for my son and forgot to call it in. After trying all day to get ahold of someone (because no one answers the phone) we were told the script would be called in and they would call us to notify us when it was done. We did not recieve a call until 3 days later letting us know they sent the script to our pharmacy. As if reflux isn't something that causes extreme discomfort, vomiting, and lack of sleep all around. Nothing is urgent or a priority until it comes to pushing the vaccinations (including the covid vaccine) onto your baby. We decided to change pediatricians due to the lack of HealthCARE we were provided and sent them medical record release paperwork and the new pediatrician info. Instead of sending my son's medical records to them, they requested records from the new pediatrician. It took us about 2 weeks between the lack of communication and incompetent individuals working in the office to actually have his records sent over. If you value your time and want to prioritize your child's health I would strongly advise against Nona Pediatrics as your provider

We moved to the area in 2021 and I’m so happy to have found a knowledgeable, compassionate and thorough pediatrician for my then 12 yo. Dr. Elfaki listens and provides care that we trust. Her team always meets us with a smile and no request goes unanswered. I couldn’t be happier.

Man where do I begin, first and foremost to get ahold of them is mission impossible. Even when you leave messages after every call. Once you do get ahold of them, it seems as if they don’t know what they are even doing. Went in for an appointment and waited 30+ min in the room with my newborn to be seen. For the second and last visit they prescribe an anti acid medicine for my son and they forgot to send in the prescription to our pharmacy, I had to call them repeatedly until I got someone on the phone… after I left voicemails of course. They finally sent over the prescription and 3 days later is when I got a call back about it after I already spoke to someone the day prior. Clearly the communication from staff to patient is lacking but the communication from staff to staff is absent. I switched pediatricians and wouldn’t recommend anyone to this office.

Wonderful staff and excellent service! My child was so happy with the decorations and friendly staff. Will be bringing my child again!