Rayus Radiology's Online Review Report Card

The staff at the Oviedo location were friendly and helpful beginning with the registration staff member. On the day of my procedure the technologist Gina was so kind and explained everything to me in a clear manner and made me feel so at ease. She relieved any worry I had. Dr Johns gave the injection and was excellent. The actual procedure was quick and painless to my surprise I had a great experience from start to finish and would highly recommend this facility.

Called and set appointment asked for quote which should be a $250 copay . They assured me would call back on charge. They did not call. Went there on good faith. Well they must think Im desperate or stupid. They insisted that the insurance company was at fault and the charge is $495. I walked out called UDI and got my scan for the $250 copay. Dont fall for their lies.

Unfortunately I came in and the appointment had to be rescheduled. But the staff was very courteous

This place has really changed in their level of care from a few years ago. Beginning with the receptionist when I arrived to check in for my scheduled appointment. She said what are you here for and what is your name. Just horrible customer service. Then I had to wait for my doctor to fax an order to correct another test. I was thinking once i finished the first test they would have received the other order from my doctor. Nope I continued to wait without anyone communicating with me. Therefore I just walked out. Just horrible service and I will not ever return here again.

Back in June 2019 I suffered a tore calf injury and my doctor ordered an MRI of the lower leg. After waiting a few days for insurance authorization. CDI scheduled my appt and proceeded to the exam but only to my Achilles because they said they can only do one study for one authorization number. I told them my pain was on my calf and they didnt care. The technician grabbed my leg and hurt me so bad I screamed in pain. Not only was the service horrible but I had to fight with CDI to honor the second study to my calf muscle a week later under the same authorization. Which was approved for the entire lower extremity. My calf muscle was torn with a level two tear. I had to wait this entire time for the results to see an orthopedic doctor.Watch out for this type of service from this facility. Im writing this review 9 months later and still dealing with billing issues they are trying to charge me for 2 separate MRIs.

They never communicated how long the MRI was going to be and it was forever 2.5 hours long we got out of there at 800pm. When you book the appointment they should share what to expect.

This is by far one of the worst doctors offices Ive ever been to. They made us wait 3 hours for xrays then I had to get those xrays redone twice because they werent done correctly. It wasnt even a new person who messed up these xrays they were a regular worker there. It was over all an extremely uncomfortable and bad experience. It delayed my treatment that the xrays were needed for too.

This center is very nice to use. The employees are excellent. Dr. McCain was great.

I asked the front desk lady a question about their work hours appointment options for late in the dayShe was very unhappy giving me unclear answerthen when I tried to clarifyshe just shut me off telling me your doctor will explain to you in case you need MRIVERY DISAPPOINTED

Besides the snazzy outfit they let you wear Trust me some places don’t offer pants so this was star1.I found every staff member to be polite and seemed so receptive to my “off the wall” sense of humor that I have when I’m nervous.They all put me at ease without coming off condescending. They immediately agreed and were very accommodating when I asked to close my eyes and have them guide me into the room.They gave me constant communication through out the test to let me know when it was ok to go ahead and clear my throat swallow and take a deep breath.I’m an so impressed with their professionalism and sweet personalities.Thank you for taking care of me