Advanced Urology Institute - Oxford Office's Online Review Report Card

This ia my 5th time trying to schedule my appt I used medical transport which require minimal 3 days notice to setup transport. They were unable to do so. I was told would be in the afternòon so now im waiting at 1 pm for appt at 3pm. An hour wait for medical transport home. Horrible service.

I had a great first visit and the staff is so friendly and welcoming!Dr. Cunningham was very nice and easy to talk to!

This is the absolute worst office ever!!!! The staff are incompetent and I don’t use that word lightly. Strike 1 was on September 1st. We were turning the corner to head into office for a test when we received phone call cancelling the appointment. The excuse was that Monday was a holiday and no one was working at lab. Labor Day falls on same Monday every year and with the price of gas did not appreciate being notified after we were already there. Today, strike 2! We had a follow up appt that had been scheduled 3 weeks ago. We waited 45 minutes only to find out the appt was scheduled with wrong doctor. But when we were brought back to room, the medical assistant was confused as to why my husband was there and said oh I’m thinking of the next patient and said something like I have so many patients I can’t keep them straight or with so many it’s easy to get confused. Whatever she said, it made us very uneasy regarding my husbands care. Then she comes back and says you were given an appointment with wrong Dr. She takes us to appt scheduler to reschedule. again a wasted trip with the price of gas today and wasted 45 minutes. She also went into front office and relayed story as if it was my fault because I was unhappy. Even after I told her this wasn’t the first mistake this office made. I worked in ambulatory healthcare for over 20 years to include being a Certified Physician Practice Manager. This is the WORST office I have ever been in.

very friendly and promt on getting paitient through

I have been very impressed with Dr Cunningham and the staff at AUI. Highly recommend.

Like my physician, Dr Sher, but I never get a call back from surgery center.

My husband just had a procedure done here and I was not impressed. They were more than 2hrs behind on surgeries and I was NEVER updated as to when he went in or even given a timeline until I asked and it was still past that. Not only that but his pain meds that I was told to fill right away had the wrong date on it and neither myself or the pharmacy could get ahold of anyone to get it corrected. Don't recommend them.

My results were beyond my expectations! I am incredibly satisfied with the results. Thank you Dr Gordon!!

Worst urology place ever I do not recommend them because I went today for a UTI infection and they were of no help whatsoever so going somewhere else so if you need a urologist do not go to advance urology

Dr Gordon inspires confidence with her pleasant professionalism and efficient explanation of treatment options.