Advanced Urology Institute does not have an adequate amount of comments to generate the sentiment analysis.
Marie (in the billing department, I believe) was so kind, patient, and helpful with me and my insurance issues. She explained the complicated processes in laymen's terms for me, and she was so reassuring. Helped me stop panicking by helping clear up the situation. Thank you so much, Marie! (I hope I'm spelling your name correctly, apologies if I am not)
Scheduled an appointment two weeks ago. 15 minutes before my appointment, as I’m on my way to the office, I get a phone call saying that they’re missing a referral from my PCP. I could have easily arranged this, had I been given at least a day’s notice. They have zero respect for you and your time.I cancelled the appointment and I’d never consider going here.
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