Advanced Urology Institute's Online Review Report Card

Sadly they would not accommodate an emergency family referral request for new patient requiring catheter removal. Hard to believe....

Excellent practice. Dr. Bassel has taken great care of me and performed a successful lithotripsy for my first kidney stone. Super friendly front desk staff as well. I would recommend them to anyone!

Showed up for my appointment and was told sorry but we tried to call you to cancel your appointment a month ago,funny thing is I called yesterday to find out exactly what time the appointment was and was told 3:30 so why when they had me on the phone didn't they tell me it was cancel...I could've been at work instead I lose money.Had I not showed up I would've been charged for not contacting the office now I lose a days work and have to find another place that'll see me.RIDICULOUS!!!!!!

Excellent service by Dr. Bassel as well as great service performed by the other professionals in the office starting with the folks who took my initial call to set up an appointment, office staff, and other medical professionals.

Dr. Bassel is so kind and patient. He explains my diagnosis, possible treatments, and I understand my options. Sometimes there is an office wait but staff shortages are everywhere. I wholeheartedly recommend.

Waited months for an appointment show up to find out they are no longer taking Advent Health Insurance. Poor customer service , no phone call just a sign when I walked in.

Customer service is poor and blunt

After reading these reviews I'm inclined to think those submitting them are rude or competitors.I've been seen by Urology Specialists for about 4 years now and I have always been treated with the utmost courtesy and Dr. Hubshur my urologist is always pleasant, thorough in his explanations, always patient when I asked questions and had two procedures done without any problems. I highly recommend Dr. Hubshur and have referred family and friends to him and they all report positive interactions with this office.

Rude individual who answers the phone and is not clear in explaining the situation. Boy am I happy I didn’t have an appointment in that office.

In my opinion, he is one of the worst urologists and doctors I've seen. Completely misdiagnosed issues, provided wrong solutions, and takes no responsibility for his decisions. Stay Away