American Pediatric Dental Group - Pembroke Pines's Online Review Report Card

Everyone was very professional, my grandson came out of there very content and happy because everyone was so gentle to him. Thank you so much.

I give the dentist 5 stars she had a very light hand and spoke to my daughter and made her more comfortable during the procedure. My only bother was I went for first visit which was my daughter’s first time there. They gave me a print out of what she needed I agreed and made a follow up appointment. When we got there for that follow up a young lady came in telling me the head dentist did not agree with the first dentist that gave me the initial quote and now my daughter needed double the price of dental work. As a business owner we consider this BAIT AND SWITCH but hey what can I say other than I should have went to school for dentistry.

Pesima antencion. A mi hija le dijeron que tiene cavities cuando no las tiene y hicieron un tratamiento sin necesidad.

If I could give 0 stars I would. Very poor service from both the staff and Dr. I was literally in the room for my child to be seen when the Dentist came in for 2 minutes before he apologized that he had other patients to see and left out of the room. If ur looks for a dentist that will have time to answer ur questions and show interest in ur child dental issues, I suggest u looks elsewhere.

I like the work of the doctors and the hygienist, but these women they have at the front of the office answering phones, making calls and check in and out are very rude and unprofessional.... I have never met a set of women that have no ethics or professionalism.... I dread taking my children here because I dislike having to deal with them, but I actually like the work that is done on my children, I just think the front desk people are rude and need customer service training. I get to the appt Friday just for the so call front manager to tell me they couldn't see one of my children that day after the associate that called me two days prior confirmed that I was able to bring both my children at 11:30am. The manager off back took up for her worker, claiming she was present when the worker called me that the worker did not say that. I must be delusional because why would agree to keeping an appointment if you couldn't see both my children? Why would I come in with both my children ? Children that could have been attending school at that. Especially my 5 year old who is in VPK and you can not miss days. I considered myself to be a very loyal person and when it comes to my children I am very over the top, so for her to try to say I was lying was beyond me. Then when I asked for someone over her, she gave me a bogus email because I immediately emailed the so call person Nicole Quinones and as of yet today, Monday 11/25 I have not received a response. That was Friday 11/22. The only person I have respect for in that office is the gentleman that took me and my children to the back. He was kind, as usual because he is often present when my children and I go for appointments and he always has the same mannerism. The rest of them, especially the manager is very unprofessional and makes the company look horrible. In the end, I see why they lied and said they couldn't see both my children because upon walking out, I noticed they had like a company holiday get together picking names out of a jar (probably a secret Santa) and wanted to shut down at a certain time. Well then, that is what the associate that called me two days prior should have said. Not that she needed me to bring my children both at 10:30am, after having them both booked separately for months 10:30am and 11:30am - an hour apart. But her excuse was they were going to be seen together, which is again not true because they have never been seen together. They are always seen one after the other. Very disturbed that as of today, no one has still not reached out to me, but a company like this usually slowly deteriorates when they don't seem to put their customers first. You wouldn't be open without your customers. They forget that part, obviously. Great Kudos to the guy in the scrubs and I hope his career flourishes beyond this company because great people like that shouldn't work for companies like this. God Bless You Sir and continue to be a great individual !

Terrible experience. Went for a cleaning and consultation with my 6 year old and the doctor came in rushing. Took no longer than 4 mins to tell me he had 6 cavities and sent me out to get my quote and book his appointment for the cavities, ended up going to another doctor which took the time to see everything and my son had NO cavities. Honestly worst experience EVER!! It’s all about the money with them. Until this day they keep calling to book appointments when I have requested many times to be taken off the list by phone and text! Factory 100%

Excellent

After 3 visits we came across Natalie the hygienist who was the most patient person perfect for my three year old son. She gained his trust with her persuasive tactics to get him to feel comfortable with what was going on and the tools she was using. She made it fun for him and he laughed more than cried. Thank you Natalie!

Quick service, friendly staff. Definitely recommend them.

Excelente atención, quedamos muy contentos con su trabajo