Susan Manella's Online Review Report Card

Dr Manila and staff are very dedicated and thorough. As a patient, I was treated with kindness, and received detailed explanation for every step and test. I am grateful to have a wonderful Doctor!

Awesome visit great doctor!

Simply the best

I’ve been going here since I moved to Florida a couple years ago and it’s been amazing! I’ve never had any issues with anyone here, they are very professional. Doctor Edele is amazing and I’ve been seeing him since I’ve been going here. The other day I went in & had some issues where a past claim wasn’t covered by my insurance when it should’ve been. Michelle made it her mission to make sure I got my money back! She printed out what I needed, gave me her number, and then got on a three way call with my insurance to talk to them with me! You can tell she really cared and made sure I had that handled. She is amazing!! Would recommend this office to everyone!

She did a great job caring for myself and my wife!

Personal care at its best .

Professional and caring!

Perfect

I have been going to Dr. Manella’s practice for many years and have consistently had a good experience at this office. Dr. Manella is caring, professional, and detailed. I truly feel that my overall health is in excellent hands. I’ve also been a patient of her associate doctors and have had consistent quality experiences with each of them as well. Her team is friendly, welcoming, and efficient; from check- in to check-out. Thank you team for your devotion to your patients!

Well where do i began, Dr. Manella's Office Manager is unprofessional, she didn't listen, was condescending after I told the front office how frustrated I was becoming with no call follow ups from a doctor to discuss my medical condition. I also reiterated that Angie promised to have the doctor call me to answer my questions on Monday and today is Wednesday so no call so I decided to call. Mind you Angie had already given me misinformation from the incorrect bloodwork, and she followed up and left a message that she made a mistake and gave me he incorrect results (I still have he message). Finally I decided to drive to he office approximately a week ago to speak face to face since they claim they dont have my new blood work that was requested by the Office from The Quest. I actually had to drive to the Quest to verify that they uploaded the information. So when I arrived to the office I was informed that Angie was on lunch break so another I must admit pleasant young lady assisted me and was able to pull my new blood work and submit it to the doctor. If did receive a call back from Angie and or the Office Manager who gave me my results and I explained to her my health concern and would like to speak directly to the doctor for a probable solution because this treatment plan I had been on for years was not proving highly effective. She then said I had to come in and meet with the doctor, I explained and she verified I had an appointment in August, but I need to speak with a doctor before then. She refused and kept pushing the appointment. She finally said the doctor will not be available until Monday and she would have her to call, I then said what about speaking to Dr. Manella and she said she is not available but would have my assigned doctor call me on Monday. No call it's Wednesday so I called. I informed the front desk staff of my frustration with Angie and she explained that Angie is performing the tasks of 3 people and she is doing the best she can, I said no excuse my health is failing, Dr. Manella needs to hire more help, retrain or fire the incompetent staff. Next thing the Office Manager came to the phone being condescending, accusing me of being angry (like black women can't be frustrated with incompetence, neither can they express their dislike, we are just suppose to tolerate any old type of treatment) the Office Manager apparently is friends with Angie because she never listen, understood or cared about how incompetent Angie was performing so she kept speaking condescending and refuse to listen, I asked to speak with Dr. Manella, she said she is not in the office and hung up. I was hung up on twice. All I know is Dr. Susan Manella's Medical practice and professionalism has gone to the dogs in terms of office staff. I have been a client under Dr. Manella for over 15 years probably 20 or more and have never had any concerns with office staff. Dr. Manella is a wonderful doctor, or should I say she use o be because I don't quite know how it happen but I have actually seen her for a visit in probably a decade. The office has expanded, this is great, but since the pandemic appointments are at least two months out before you can be seen. However, I offer no excuses for the incompetent Office Manager and Angie the assistant for Dr.Dubin. They both need to be fired or retrained on customer care, especially when they are serving people who may not be feeling well, unhealthy or worst dying. I am moving my PCP to Cleveland Clinic where I always get the highest and best professional care and service. Later with Dr. Manella's ghetto, gangster, incompetent and careless office staff.