Stephen Kimura's Online Review Report Card

Front staff are not very polite and have an attitude Love Dr Kimura

I was extremely disappointed with customer service today, very sad my appointment got cancel today, no one even bother calling me i just find out today by calling them. WASTING MY MONTHS OF WAITING NEVER TO RECOMMEND THIS TO ANY ONE

Not only is the good fantastic ( I can vouch for the pizza, garlic knots, zeppoli’s, Greek salad), but customer service is impeccable!! Thank you so much!!

I’ve been coming here awhile, and some of these reviews are shocking. Front desk staff is always doing their best, knows my name, is welcoming, and the wait is never very long. Providers always take the best care of me and the staff is knowledgeable.

Find another doctor if you really need a working treatment plan. I’m not even sure where to start or how to describe the poor service provided by this office. The worst I’ve ever experienced. They NEVER answer the phone (called 10-12 times different days and times over 2 months) and they rarely return calls. When they do, they don’t follow up and are not helpful. Dr. Kimura was very nice, but you need more than nice from a doctor. He doesn’t seem to be too proactive, there’s no updates, and all you’ll do it wait, wait, wait. Many complain about his staff, but who ultimately takes responsibility for them? Hire more or do something. I patiently awaited 2 months for allergy shot with no follow up or update, countless calls going unreturned and no access to doctor to make plans. Missed work, nearly went to emergency room, suffered terribly all the while I couldn’t talk to a real person without days of persistence and even then, I couldn’t talk to anyone with real answers or information. I held back on this review for so long not wanting to be negative and just hoping that the next effort to reach out would yield some answers, an update, a gracious opportunity for another sample shot or even the suggestion of another Appt to follow up and get insurance approval for treatment — crickets. The staff seem unconcerned and unmotivated to assist folks dealing with difficult, life impacting illnesses and if you can’t even provide decent communication, how can you be a business that is supposed to help people with their health?

Well let’s see my primary doctor sent a referral to this office 2.5 months ago. After waiting 2 weeks from th date initially requested from My primary to be seen by this facilty. I have yet to be able get anyone to answer the phone, return a call, of course after hours you can only get ahold of the emergency se on call which is a TP and can’t assist you as he isn’t a member of this practice. As yes 22 calls I have made during business hours not one time did a live person pick up. Not one message get returned. I have even faced their office in desperate attempt of getting ahold off someone to my new patient appointment meanwhile, 2 1/2 months later the symptoms that has caused me to request this referral from my primary care doctor have now worsened and I can literally not hear anything out of my right ear and I’m suffering daily. They don’t have emails or a contact option on their website. I literally can’t believe any professional license medical personnel, would run their office this way if you read the other reviews, it was very enlightening, so obviously, I will be requesting a different referral even if I have to go out of state, then attempting to come to this office as it doesn’t matter whether you’re a new patient or an existing patient. The service is poor here. Never in my life have I had such a experience with a medical doctors office. The oath sworn of “do know harm” and I am assuming becoming a medical practitioner was to help people. Instead based on 90 percent of patient reviews all I see is a lot of stress, anxiety, frustration, and physical suffering and harm of the patients attempting to be seen for medical conditions/symptoms and illnesses that are going untreated and or treated late and off schedule which can create more delays in the patients road to be better and healthier. To emphasize and warn to any who read this I have never in my life left a review rather good or bad experience for any type of establishment in my entire life let alone a doctors office. That’s saying something as most certainly have had experiences that warranted one. But never felt so compelled to do this as I most certainly would not feel comfortable now being treated by anyone there as they clearly don’t care for patients and or take any level of pride in the role thy hold. Which makes you think why on earth would I want people with this mentality or lack of concern to properly treat, diagnose, and care for me. I value my health, my life and body. If you can’t be trusted to do the basic of customer care like return a phone call or newer the phone it’s frightening to know that you have the power to treat patients with pharmaceutical medications and diagnostic testing that can be a very serious repercussions if not administered properly. Or even just having the paperwork properly filed and updated I bet is a big issue since the office staff doesn’t take their job seriously enough to answer a phone to just schedule someone.

He's a great allergist! I have seasonal allergies and asthma and he's helped me effectively manage/treat those issues for 6+ years.

Unfortunately, my first visit wasn't a very positive experience for me. Tracy the front desk receptionist could care less that I was even there. I was not greeted upon entry or at all. I was handed new patient paperwork never provided additional instruction on what was next to come, so after 42min of just sitting in the lobby I asked if I needed to give this back to her and her response like yeah and I need to get a copy of your insurance... needless to say had I not said anything Tracy would have left me sitting right there.

Providers and dr Kimura are nice but front office staffs are horrible. Never return calls, rarely pick up the phone, and above all most front office staffs have no idea how to do things. This gives me a headache for just trying to reach them. I am going to another specialist.

Professional and friendly staff, never more than 5 minute wait to see doc. Or nurse. They get you in and out faster than any doctors office I have ever seen