Woodlands Medical Specialists Nine Mile's Online Review Report Card

I gave a call to let them know I would be a couple minutes late after going to the wrong woodlands medical center. They were not understanding at all and canceled my appointment right away. I am extremely frustrated with the care and understand of this establishment.

I so love this place. It's like that shows CALLED cheers. Everyone knows your name especially our name it's hard to say. HARRISSIKA. THEY actually do Care about their patient. Up & beyond. Hilary H. Is my primary care. But I also see Mrs. Hollie Malone. She give me the FACTS. & Not ONLY that, I sooooooooooo TRUST her opinion for major health issue me & my husband has experience. I also saw a few others staff at this place. They handle us with the SAME CARE AS MY Primary Care & NPA. I have told many people about this group. In this day & time it's hard to find an physician you Trust & Understand YOU. & Oh the staff & nurse are awesome too. Thanks Q.

I have been coming for years and never had a problem until today. I went in for a small procedure and everything was okay until I went to check out. The lady told me how much it was. I wasn’t expecting the amount so I asked it to be billed. She was very rude and asked me to pay the full amount today. I have never NOT been able to bill it: I think it was pure laziness of not wanting to make a payment plan. Pay some today and I pay it off next week. So difficult. Her tone was not very nice and I shouldn’t be forced to pay it all upfront when I can bill it. She shouldn’t have made it out that I had to pay it today. I have always had a good experience and I’m sad to say I had a terrible exit experience today. She had long curly dark hair. I will be asking for another exit employee for future reference.

Brought my brother for labs, his appt time was 7:00. We were the first in line. It is 7:20 now and they have yet to call anyone back yet. There are eight patients waiting. This is ridiculous. I called once because we were probably going to be about 5 minutes late and was told we would have to schedule another appointment, but yet we can sit in the lobby at least 30 minutes then another 30 minutes waiting for the dr. If they aren’t going to start seeing patients until 7:30 then they should start scheduling appts at 7:30. Everyone is nice, it’s just the waiting.

First, good luck actually seeing Dr. Miley I have been a patient of hers for 4 years and I've only seen her twice, the rest I have had to see a PA. Not exactly what I'm paying for. Second, front desk are so rude and clearly don't know or have not been trained to treat people with respect. Dr. Miley could have cared less what was and still is going on with me. I did not feel comfortable with her and left feeling worse then I did coming in. I am currently looking for a better, more personable professional Dr who actually CARES ABOUT ME and will help me feel like myself again.Good luck Woodlands 9 mile, you guys are the worst!!

Dr Miley is the first primary care physician I’ve had. As a former military pilot I just went to whoever the flight dr was on call/staff with no follow up. Here I mentioned one thing about a little pain and am offered many choices on the same day, not weeks or months later. My wife and I both enjoy coming for the quick service where we get to talk about any issues and get stuff resolved.

My doctor has taken excellent care of me since 2012. I love this place and the entire friendly staff! 💜

A lot of the time I have good experiences here, but some not so good. My doctor is nice although I've only gotten to see her once in the years I've been going here. One of the assistants I met with a couple years ago was in a hurry to get me out of there and didn't really listen to what I had to say about my infection. I've had a small infection for at least 4 years and wasn't prescribed anything until my past visit finally. I'm glad for that doctor (not my primary but I don't want to point fingers) prescribing me something for it but they made me feel like I was just a waste of their time and again wasn't really interested in what I had to tell them. They literally told me I was wasting time and to hurry up. A receptionist wouldn't listen to me either when I said I didn't want an appointment for something and I would just do it at my next yearly and she said well Doctor said you need to so here's the date. I went home and canceled it. It's not much to ask to be treated like a human rather than another log in the system. I'm just gonna reject any appointment I get in the future that isn't with my primary.

I love my doctor. I've been going to her for half my life. I called to schedule an appointment Tuesday morning. Everyone around me is sick, some even with the flu. I started having body aches, coughing and sore throat, headache, sneezing & general fatigue on Monday night. I was never asked my name by the appointment scheduler. I was told there were no appointments available that day and they were refering people to urgent care. I asked if they had any appointments open for any other days of the week. She didn't answer my question, instead asked if I had tried Motrin or Tylenol for my aches or a lozenge for my sore throat. She told me to call back if I had a fever or had anymore symptoms. So, a person who schedules appointments chose to give me medical advise and tell me to call back for an appointment instead of just letting me make one for a later date. I'm just disappointed that I can't be checked out by a doctor before I get a full blown illness. I don't want to be the person going to work spreading around something if I'm contagious. The person on the phone, nor I are qualified to decide if I should be at work or home. Nothing has changed with my symptoms, but I've chosen to ride out my sickness. I hope it has passed before Christmas.

Dr. Miley is a fantastic doctor. However, every time that I call into get an appointment I have to wait weeks to get an appointment with her. And lately they do not have same day appointments. I think it maybe time to find another doctor.