Cynthia Michel Knowles's Online Review Report Card

Nurse practitioner Edna was fantastic. She was extremely caring, empathetic, professional, and helpful. The medical assistants are also very kind and helpful as well. I wasn’t feeling well and Dr. Knowles and the front office staffed ensured they would squeeze me in and see me the same day I called and that meant so much to me. You can tell everyone here loves their job and it shows through the way they treat their patients. I have been going here for 3 years so far and no complaints so far. If you’re looking to make an appointment, make it with NP. Edna! You will not regret it.

OMG, Dr. Knowles is TERRIBLE!!! I could sue her but since I was very ill and fighting for my health, I could not do it. I told her office staff to ask the Dr to check my TSH along with my annual physical blood work and the office staff acts like they are the doctor saying I don't need to check my TSH although I told them that I have thyroid history and my blood needs to be check every six months. SHAM ON THE DOCTOR WHO SHOULD KNOW BETTER THAN ME. After I insisted, they did order my TSH and it was not normal. If I would not insisted I could be dead from severe thyroid symptom. THERE IS NO COMMUNICATION BETWEEN THE DOCTOR AND THE OFFICE STAFF. THIS DOCTOR SHOULD NOT BE ON PRACTICE SINCE SHE IS VERYYYYYYYY INCOMPETENT.

Loved the service from all staff! I felt very listened to and thoroughly examined. All of my issues were addressed and couldn’t be happier!

Cares more about $ that her patients. Office staff is uncaring and incompetent. I was called less than 2 hours before my appointment to inform me that I needed to add Dr Knowles to my Florida Blue. I did online but it didn't show right away so I called FL Blue and they confirmed the change and gave me a ref# for the Dr to verify. Called the Dr and they still did not show it changed and said that the ref# was useless and they could do nothing. Less than 30 minutes before my appointment and all that they offered was for me to pay out of pocket or reschedule (I had to wait a month for this appointment). Despite the fact that they KNEW that I had insurance they would not just see me and deal with insurance later. They even went so far as to claim that I was previously told to add Dr Knowles to my insurance which was a lie. If the office staff is anything like Dr Knowles I believe that I dodged a bullet.

Cares more about $ that her patients. Office staff is uncaring and incompetent. I was called less than 2 hours before my appointment to inform me that I needed to add Dr Knowles to my Florida Blue. I did online but it didn't show right away so I called FL Blue and they confirmed the change and gave me a ref# for the Dr to verify. Called the Dr and they still did not show it changed and said that the ref# was useless and they could do nothing. Less than 30 minutes before my appointment and all that they offered was for me to pay out of pocket or reschedule (I had to wait a month for this appointment). Despite the fact that they KNEW that I had insurance they would not just see me and deal with insurance later. They even went so far as to claim that I was previously told to add Dr Knowles to my insurance which was a lie. If the office staff is anything like Dr Knowles I believe that I dodged a bullet.

Cares more about $ that her patients. Office staff is uncaring and incompetent. I was called less than 2 hours before my appointment to inform me that I needed to add Dr Knowles to my Florida Blue. I did online but it didn't show right away so I called FL Blue and they confirmed the change and gave me a ref# for the Dr to verify. Called the Dr and they still did not show it changed and said that the ref# was useless and they could do nothing. Less than 30 minutes before my appointment and all that they offered was for me to pay out of pocket or reschedule (I had to wait a month for this appointment). Despite the fact that they KNEW that I had insurance they would not just see me and deal with insurance later. They even went so far as to claim that I was previously told to add Dr Knowles to my insurance which was a lie. If the office staff is anything like Dr Knowles I believe that I dodged a bullet.

I went to Dr Knowles this morning for the first time. I really didn't know what to expect. Her and her staff were amazing. She was great. Her questions and recommendations were spot on. Great job!

Extremely frustrated with my experience after just coming out surgery and needing to speak with doctor knowles. They scheduled me for 3pm on May 17th and never mentioned they had squeeze me in or double book. After waiting almost 45 minutes I was told my appointment was technically a squeeze in and they had to take all the people that had got there wayyyy after me even though I was sitting and waiting first. Again i am 2 weeks post op and sitting in pain and was not told I was a squeeze In when my 3pm appointment was made.. im so tired of the medical industry and the employees being unsympathetic and unapologetic. I really liked the doctor but I guess I will have to look for a new one.

I been with Dr. Michel/ Knowles for over 13 years and recommended several to her with All good rating. She was always on point and cared deeply considering about my health. My first visit recovering from cancer She took every effort that I will be fine and see at the time my seven years grow who is in college and still going strong she’s been on top of things plus sees my daughter. Highly recommendable

Terrible, no empathy, she never smiled, walked inside the room, say hi without even looking at me then she'd go to the laptop. She was always rushing. I didn't feel like I could be open with her.