Halifax Health's Online Review Report Card

We have gone to this group for over 20 years. They used to be very kind and considerate. Since Dr. Grubes group took over nothing is the same. They actually told me they do not see sick people when I called to get an appointment for my wife. They said to go to the ER or walkin clinic. We did she had bronchitis. We can NEVER get through on the phone. On my THIRD attempt to reach the office I actually let it ring 32 times before I hung up. Also took over a week to get a refill of a thyroid prescription. Needless to say we have sought out another family physician. If you go to this group GOOD LUCK

this doctors office i9s the worst ive ever seen. between candice marious and doctor grube who wins first place for lack of concern or care. we called humanna about the service so we can be reassigned to a new provider. person on the phone said we werent the first to have a problem with this primary care. said they were going to look into our many complaints about this office. as they have heard it before. instead of candance addressing todays issue. my daughter was told to go to the er. so really what does anyone need with this place if they cant address the issue and they tell you to go to an er during a pandemic. this place doesnt deserve one star. the all around worst place ive ever seen. takes forever to get someone on the phone and longer then that to get an appointment then during the appointment she ignores what your saying and shows no care. 30 seconds or less and there gone. doctor grube wasnt any better.

Wow I can not give enough praise to all the staff that I have encountered Priscilla Selig APRN thank you for being an amazing NP and soul Kerri and Holly at the front desk....well what can I say? You are both kind sweet helpful and HARD WORKING I dont know how you keep it all together up there but somehow you do. Please know...you are appreciated Thank you from the bottom of my heart

Avoid this doctor and his equally inconsiderate office staff. My sister had stomach pain with bleeding Dr. Grube prescribed her medication for a UTI. When the med. did not agree with her and presented horrible side effects. She found the old med. she took last year in Arizona for a UTI so she called and asked if he could prescribe that med. she took last year for a UTI which agreed with her. The front desk checked with him and said he would get back to her. They never did. She called back to see what was going to be done and was kept on the phone for over an hour. She called back and was put on hold until their office closed with no coming back to the phone from the rude front desk person. As they suggested she went to the ER who never saw her for the problem so she as well as everyone else left the ER facility in Daytona Beach after waiting for 7 hours. The next day she went to the ER in Port Orange and was seen and given tests. After a diagnosis of either a UTI andor a kidney stone she took the med. they prescribed. She waited for Dr. Grube to contact her back since they more than likely received the test results from the ER but the call never came. Now we both received emails about setting up our next appointments. I emailed them back only to find out it was not received due to a No Reply setup. I have been trying to reach them everyday to advise them we are no longer patients of Dr. Grube and found a great doctor Dr. Bishay who cares about her patients. I just now phoned twice only to be put on hold then actually disconnected. Guess we will have to physically go into their office to be sure they do not hold us to those appointments and then get billed for not showing. Stay far away from this group they have to be the worst in all Florida. No concerns for the patient with a rude and nasty office staff. These people should never be in the medical field they have no regard for you or me in the least.

The worst part about the practice is the front desk. I think Dr Grube is an excellent provider when it comes to in person interaction but the front desk always requires holds of 45mins+ reschedules without apology a month out after waiting a month to be seen due to the Docs busy schedule and makes no effort to make you feel welcome over the phone.

Dr Flock is very good and knows what she is talking about. Do not care for the front office staff and very hard to reach office

Twice I had to reschedule a appt because the Dr. was going to be out of the office whith in a year twice I had a appt for one thing and had to reschedule because of the time taken at my appt only answering questions asked by the Dr. To make an appt plan on being on hold for twenty minutes to a half hour to speak to someone. Stay away form this practice. No care or concern what so ever.

I only went to Grube because he was the only Dr. my insurance would allow and from the very beginning I had to jump through hoops to get treatment. He wouldnt even sign a simple piece of paper for my G.I. specialist to start administering medication for my Crohns because quote I dont know enough about it so I had to wait til I ended up in the ER with complications twice before I finally was able to get the treatment I needed which was far too late. Every time I brought up his name in the hospital to someone that worked with him I was immediately told to continue to expect him to do nothing because thats who he is. Yesterday I show up just barely late because of ride complications and a poorly programmed red light that made me sit through 3 cycles and after standing in the lobby for 4 minutes before being acknowledged Im told Im 2 minutes to the cut off so Ill have to reschedule. Needless to say I flipped out especially since Im immunocompromised and theyre expecting me to put myself at risk TWICE now for an appointment that easily could be done by teledoc. But of course the spineless putz still had plenty of time to get a discharge paper made up and signed before I even got home because I made sure his entire office was told hes a useless POS. If you have any other options go to them instead. Grube is nothing more than a glorified notary that cant be bothered to care for his patients just his pockets.

Trying to reach my primary “dr Marois” is not possible by phone. It’s a frustrating dead end of recorded prompts that go absolutely nowhere. She has been my primary for at least six months I have a condition that could potentially be very serious and I feel like I’m being strung along. I called last week and actually got through to a human for once to absolutely no avail. No call back no referral. Pitiful excuse for healthcare “professionals.” If lack of attention to my issue causes me to suffer life threatening consequences I will be taking them to court. Hands down the worst primary care “doctor” I’ve ever had the displeasure of being under the “care” of.

This is my primary care provider. I waited 45min to get them on the phone 7 times today.